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  • 9/26/2024

    eviivo Launches Hospitality Sector Most Advanced Custom Report Writer for Property Managers

    eviivo logo
    eviivo, an all-in-one Property Management Software (PMS) provider, has launched a Custom Report Writer, enabling property managers to create tailored analytics reports from all available data within eviivo Suite.
     
    This new feature offers unparalleled data customisation capabilities, delivering deep, granular insights to improve decision-making in key areas like revenue generation, investment, and operational efficiency. 
     
    The sheer number of options available means no other built-in PMS reporting tool matches the level of customisation provided by eviivo's Custom Report Writer.
     
    The report writer empowers property managers to build their own reports from over 130 data fields, covering data within eviivo Suite for bookings, room and property information, financials, guest information, extra product or service fees, payments, and OTA payouts.
     
    Users can then filter and sort by any data field as well as display subtotals, creating countless report combinations that suit the exact needs and preferences of diverse hotels and short-term rental portfolios. 
     
    The user-friendly, drag-and-drop interface enables even users without a background in data analytics to generate detailed, valuable reports in minutes.
     
    The customised reports play a critical role in unlocking the full potential of data, delivering precise insights across various areas of a hospitality business. They can support accounting through detailed financial reports, ensure legal compliance with guest data, and offer tailored owner reports for property management. 
     
    Managers can also build reports to analyse booking trends across channels, streamline housekeeping and maintenance schedules, and review extra guest charges to inform the performance of non-room revenues.
     
    Since the testing phase, property managers have leveraged eviivo’s Custom Report Writer to generate highly customised reports, such as booking reports that consolidate check-in/out dates and invoicing to improve financial tracking, and breakfast reports to help plan meal services for upcoming guests.
     
    Other types of reports created include KPI reports that compare the performance of booking channels, and detailed guest reports to identify those opting into communications for more targeted marketing.
     
    Key features of eviivo’s new Custom Report Writer include:
     
    • Extensive customisation: Users can design reports, for one or multiple properties, tailored to their exact needs, using available data in eviivo Suite, including bookings data; room, property and guest information; and data on financials, payments and OTA payouts
    • Unparalleled data integration: Access to over 130 data fields, a far wider array than other PMS’ features, that can be combined to create countless comprehensive or comparative insights
    • Comprehensive filtering and sorting: Users can filter and sort by any data field, with options including AND/OR filtering and relative time filtering, and use the ‘display subtotal’ feature to aggregate data at multiple levels. All filters are applied in real-time to ensure data is always up to date 
    • User-friendly interface: Intuitive drag-and-drop functionality and preview feature make it easy to run, check, save, update, and download reports in seconds 
    • Controlled access: Granular access control lets users decide who is able to view and edit individual reports, and which data or property set they are allowed to report on, ensuring reports are safely shared with specific stakeholders
    • Fast, accurate and valuable insights: Users can generate real-time reports quickly that can be ‘re-run’ with the latest data at any time
    • Streamlining accounting: The report writer can be used to extract and organise granular transactional data for accounting purposes, and review payment transactions including OTA payouts as well as commissions, taxes and fees withheld by OTAs
     
    Steve Kerridge, Head of Product Design and Architecture at eviivo, said: "Our new Custom Report Feature is a game-changer for property managers, allowing them to create tailored reports and extract the exact data they need in their preferred format.
     
    "This tool not only saves valuable time but also provides deep operational insights, supporting critical business decisions. It’s an invaluable addition to eviivo Suite that greatly enhances efficiency and strategic planning for our users."
     
    David Waschkowski, Product Manager at eviivo, added: "With the Custom Report Writer, we are fulfilling our commitment to empower property managers with greater control over their data and providing the tools they need to make informed, strategic decisions.
     
    “The ease of use and flexibility of this tool ensures that even those with no technical background can generate detailed, insightful reports quickly and effortlessly.”
     
    In addition to offering APIs and data exports to popular third-party BI systems, eviivo’s new Custom Report Writer ultimately empowers users with flexible, on-demand data analytics, eliminating the need to rely on IT or analysts for report generation.
     
    As highlighted in McKinsey's report ‘The State of Tourism and Hospitality 2024,’ property managers are turning to deeper data insights to discover new revenue streams. These insights help drive more personalised guest experience, optimise pricing strategies and streamline operations, all of which are crucial for staying competitive in the evolving market.
     
    eviivo's award-winning Suite and mobile app are trusted by over 27,000 hospitality businesses globally. It automates and simplifies operations by providing essential tools on a single integrated platform, combining property management, channel management, web booking engine, pricing and promotions, guest communications, owner management, front-office accounting, and payment collection. The comprehensive integration eliminates the need for additional software and simplifies team training.
  • 9/26/2024

    Instant Financial Announces New Mobile App for Improved Employee Pay Flexibility

    instant logo
    Instant Financial, a pioneer of responsible earned wage access (EWA), electronic tips, and paycard solutions, has announced the release of its new Instant mobile app and enhanced mobile wallet functionality, providing employees with a faster, more secure app experience that gives them a greater degree of flexibility in how they receive their pay.
     
    Understanding that over 50% of Americans would likely avoid major financial pitfalls if they could instantly access a portion of their pay after every day’s work, the new Instant mobile app is narrowing this financial gap by placing financial empowerment directly into the hands of employees.
     
    The beta version of Instant’s app debuted in October at the 2023 HR Tech Conference & Expo, where event attendees were provided a sneak preview of the app’s new capabilities and functionality.

    Designed with accessibility and financial freedom in mind, the new Instant mobile app is released with a list of innovative new features and functionality including:

    • Faster Access to Earned Wages: Employees have access to their hard-earned wages in fewer steps, with an improved user interface (UI) and key elements surfaced more prominently within the app.
    • Modern Security Features: State-of-the-art security protocols, such as facial and fingerprint biometrics, multi-factor authentication, and encryption technologies protect user information and provide peace of mind.
    • Flexible Payment Options: Users have the freedom to choose how and when they access their wages. Whether it’s through direct deposit, the Instant card, or a mobile wallet, the new app offers a greater degree of flexibility for all employees, ensuring convenience for all.
    • Clear and Informative Design: With improvements to the user interface (UI), the app offers a user-friendly experience, empowering users to make informed choices and navigate the app confidently.
    • New Technology Framework: Underpinned by a new technology infrastructure, the new Instant mobile app is faster, more responsive, and built to allow for additional features and functionality to meet the needs of employees and how they are paid.

    “Employee demands regarding how they access their wages are constantly shifting, and our new app is meeting that head-on,” said Tal Clark, CEO of Instant Financial. “Whether it’s to cover unexpected expenses, avoid predatory loans, or simply to enjoy more control over their finances, Instant is continually revolutionizing the way people get paid.”

    By releasing this enhanced version of its mobile app experience, Instant is furthering its mission of delivering pay to employees, when they want, where they want, and how they want, all free of fees.

  • 9/25/2024

    PolyAI partners with OpenTable

    new product box

    PolyAI, a pioneer in voice AI solutions for customer experience and service, announced a partnership with OpenTable, a global leader in restaurant technology, expanding PolyAI's guest-led voice assistants to enterprise restaurants. Locations that opt in will be able to take reservations over the phone, answer questions, gain visibility in customer trends, and deliver on-brand experiences - all while alleviating staff time and resources.

    This alliance delivers PolyAI's lifelike voice AI to help restaurants tackle challenges around staffing and provide consistent hospitality, even off premise. In a survey conducted by the National Restaurant Association, 62% of operators said their restaurants did not have enough employees to support existing demand. With onsite staff focused on in-house patrons, restaurant groups routinely miss between 30-60% of phone calls to their front of house (per PolyAI customer data) – meaning missed revenue opportunities and equally valuable customer touch points.

    Never miss another call

    With this strategic partnership, OpenTable's global network of restaurants will be able to integrate PolyAI voice assistants, built using generative AI and spoken language technologies, to assist their diners in seamlessly booking and managing reservations over the phone, during and outside of operating hours.

    "We know how tightly restaurants manage their guest experience and this can be even more complex for our partners doing business at scale," said Susan Lee, Chief Strategy Officer at OpenTable. "We have, and continue to invest in, technology that pushes boundaries and enhances hospitality and our integration with PolyAI is a new way we can drive efficiencies for our restaurants, and diners."

    For larger operators, this partnership enables numerous iterations of voice assistants to cater to the unique needs of multi-location and multi-brand portfolios, while providing PolyAI's proven enterprise-grade assurances around availability, security and data protection.

    "We have extensive experience deploying voice assistants to hundreds of locations for some of the largest restaurant groups in the world, helping operators resolve up to 70% of calls over the phone without the need for additional staff," said Michael Chen, VP of Strategic Alliances at PolyAI. "This strong connection with the restaurant industry started right from the earliest days of PolyAI. We're thrilled to deepen that further and work with OpenTable to help even more restaurant operators attract more diners, streamline operations and maximize revenue."

    Popular fondue restaurant group among the first to dip in

    North America-based fondue restaurant Melting Pot is an early adopter in leveraging this partnership. With PolyAI voice assistants rolling out to locations in Indiana, New Jersey and New York and many other restaurants in the implementation stage, the appeal of quick scale is evident. "Locations can go live with a branded, pre-trained voice assistant in as few as three weeks, which for our restaurants, means less time working on technology and more time taking care of our guests." says Randy Barnett, VP of Innovative Technology Systems & Data at Melting Pot Restaurants, Inc.

    Smart automation that puts the guest first and keeps the staff attentive to onsite diners is crucial for Barnett: "Anyone who's dined at a Melting Pot knows it's an immersive experience, and by integrating this technology our teams can spend more time delivering the Perfect Night Out to our guests. Having PolyAI's voice assistant answer our guest calls not only offers immediate attention and resolution to those offsite guests preparing for their meal with us, it also preserves that intimate, social environment we provide for our in-house guests and team members."

    Barnett reports the voice assistant is popular with Melting Pot team members and guests alike, and that the ability to fully book, change or cancel a reservation through an integration with OpenTable has been seamless. Barnett anticipates wider spread adoption of the platform in the coming weeks and months among Melting Pot's 90+ locations.

    The journey starts at the Integration Marketplace

    OpenTable restaurants will be able to request an integration with PolyAI via its Integration Marketplace, which powers 150+ integrations among the most widely used restaurant software. Beyond managing reservations over the phone, PolyAI's guest-led voice assistants also offer operators a powerful new channel for implementing consistent brand experiences that can deliver greater personalization, more proactive revenue and upsell as well as offer new ways of collecting diner feedback and tracking customer satisfaction.

  • 9/25/2024

    STUDY: 60% of Consumers Fed Up with Tipping

    skeptical man facing a payment terminal
    Tighter household budgets paired with tipping fatigue is causing U.S. consumers to pull back on gratuities for restaurant staff and wish for a general departure from tipping. This is according to a nationwide study of 1,000 U.S. consumers by Popmenu, a leader in restaurant technology that works with more than 10,000 restaurants.
     
    The majority (60%) of consumers say they are fed up with being asked to tip for different services at various establishments, up from 53% last year. Around the same percentage (61%) feel pressure to tip. When consumers were asked how many times they tipped for different services when they didn’t think it was warranted, the average was 40 times.
     

    Restaurant Tipping Trends

    After rallying around restaurants during the pandemic, budget-conscious consumers have reduced gratuities in recent years:
    •  In 2024, 38% of consumers say they tip restaurant servers 20% or more. This is down from 42% of consumers last year and 56% in 2021.
    • In 2024, 19% of consumers say they tip restaurant delivery drivers 20% or more. This is down from 26% of consumers last year and 38% in 2021.  
    • The number of consumers tipping restaurant staff 10% or less jumped 10 percentage points over last year:
      • 30% of consumers tip restaurant servers 10% or less, up from 19% of consumers last year.
      •  42% of consumers tip restaurant drivers 10% or less, up from 32% of consumers last year.
     
    Most consumers (61%) are willing to pay more for restaurant meals to facilitate higher wages for staff and eliminate tipping.

    “The continued squeeze on consumer bank accounts is impacting restaurants and other industries that are heavily reliant on tips,” said Brendan Sweeney, CEO and Co-founder of Popmenu. “Not only are they dealing with heightened competition for guests, they have to work even harder for the tips that account for the majority of their income.”    
     
     
    Survey Methodology
    Popmenu conducted an anonymous, nationwide study of 1,000 U.S. consumers, ages 18 and older, from September 6 to September 7, 2024.

    *Totals in may not equal 100% due to rounding.
  • 9/26/2024

    Mews Raises $100 million in New Financing from Vista Credit Partners

    mews logo

    Mews, a hospitality cloud, announced $100 million in financing from Vista Credit Partners, the subsidiary of Vista Equity Partners and a strategic credit and financing partner focused on the enterprise software, data and technology markets.

    As cloud adoption accelerates across the $15.5 trillion global travel and tourism industry, the new financing will expedite Mews’ growth and strengthen its M&A program to further establish the company as a market leader. The company’s investment and corporate development arm, Mews Ventures, has acquired nine hospitality companies to date, and will continue to invest in technology and teams to accelerate technological transformation across the hospitality industry.

    “Hospitality at its core is a human industry, and we are relentlessly focused on driving cloud technology which empowers staff to disconnect from their screens and focus on their guests. We have a huge opportunity to support the world’s most revolutionary hospitality brands to accelerate their digital transformation,” Matt Welle, CEO of Mews, commented. “Receiving financing from an experienced enterprise software investor, like Vista Credit Partners, enables us to expedite our efforts. By investing in both our organic and inorganic growth, we will completely reshape the way hospitality is delivered.”

    Richard Valtr, Founder of Mews, commented, “The market is ripe for consolidation. Having successfully acquired nine companies to date, the funds from Vista Credit Partners further progress our position to continue investing in M&A via our investment and corporate development arm, Mews Ventures.”

    Over the past year, Mews has demonstrated significant momentum and continued growth. Milestones include:

    • A valuation crossing $1 billion
    • Expanding its customer base to serve over 5,500 customers in 85 countries, including Strawberry, The Social Hub and Airelles Collection
    • Increasing customers in North America by 250% in the last 12 months
    • Surpassing 75,000 hospitality staff platform users worldwide
    • 54% growth in gross payment volume to over $8 billion year-to-date1

    Mews has also continued to add innovative product functionalities, from its AI-driven smart search to provide users with a context-rich intelligent assistant, to its next-generation Mews Kiosk solution which has seen hotels cut check-in times by a third.

    Amy Mathews, Managing Director at Vista Credit Partners, added, “As an integral property management system for hospitality brands worldwide, the Mews cloud platform helps to automate core operational, business and payments processes while empowering staff to provide the best possible guest experiences. We are pleased to provide Mews with a flexible capital solution specifically tailored to its ambitious growth plans as the team drives transformation across the rapidly digitizing global hospitality sector.”

  • 9/26/2024

    Mirai Integrates with Channel Manager Omnibees

    mirai omnibees logos

    Mirai – which provides hotels with technology and operations support to sell in the direct channel – is pleased to announce its latest integration with Omnibees, a channel manager with a strong presence in Latin America. This integration will expand its already extensive list of channel manager partnerships. This new integration offers hoteliers enhanced functionality and seamless management of their operations through Omnibees' advanced tools.

    With the new integration, Mirai’s hotel clients using Omnibees will now have the ability to manage their inventory, pricing, and booking engine restrictions directly through the Omnibees platform. Additionally, they will benefit from the two-way integration between Omnibees and various Property Management Systems (PMS), allowing bookings made through their booking engine to be automatically received into their PMS.

    Mirai remains committed to cost-efficiency, offering this integration at no initial or monthly cost to hoteliers. The integration is powered by Omnibees' latest API, which introduces several key improvements, including faster processing speed and response times, enhanced personal data security, better error control, and increased scalability to handle large volumes of data concurrently. These advancements further strengthen the platform's reliability and overall performance.

    "We are excited to partner with Omnibees, a leader in channel management with a strong presence inLatin America, particularly in Mexico and Brazil, to offer our hotel clients even greater flexibility and control over their operations," said Pablo Delgado, CEO America at Mirai. "This integration not only enhances efficiency by streamlining inventory and pricing management but also ensures a smooth connection with various PMS systems, all while maintaining our commitment to providing cost-effective solutions with no additional fees."

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