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News Briefs

  • 5/29/2024

    Stayntouch Launches UpsellPRO, Powered by Attribute-Based-Selling and Dynamic Pricing

    UpsellPRO by Stayntouch

    Stayntouch, a provider of cloud hotel property management systems (PMS) and guest-centric technology, unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels. Powered by Attribute-Based Selling (ABS) and dynamic pricing, UpsellPRO enables hotels to unbundle room reservations and market individual room features to guests during the booking process. UpsellPRO is available as a built-in product within the Stayntouch PMS, dramatically building on the company’s existing upselling capabilities. 

    Hotel guests continue to be challenged and hampered by rising costs and the limitations of legacy technologies, which limit control over their room purchases and bookings. According to a 2021 joint report released by Stayntouch and the NYU Tisch Center of Hospitality, 68 percent of travelers believe ABS would provide clarity when booking a hotel, with 46 percent willing to pay more to select their preferred room attributes. In addition to delivering ABS without fundamentally altering the existing hotel distribution model, UpsellPRO provides the functionality for travelers to pick and choose their preferred features and services during their stay while also offering hotels new avenues to drive ancillary and room revenue. 

    Additional features and benefits include:

    • Instant availability, dynamic pricing, and easy onboarding and deployment—UpsellPRO automatically prices features to maximize conversions, so hotels do not need to set prices manually. Once easily activated within the Stayntouch PMS, UpsellPRO operates within a hotel’s existing room category-centric inventory model. 
    • Increased revenue and conversions—ABS drives up to a 23-percent increase in upsell revenue through attractive upsell options at a variety of price points, empowering guests to personalize their stay and maximizing revenue for hotels within each room category. Attribute-based upsell options may include features such as ocean views, hardwood floors or special check-in services. Prices are automated and vary based on demand.
    • A hyper-personalized guest experience—Allows guests to choose room setup, add ancillary services and opt for early check-in or an extended stay to tailor their on-property experience. Using existing room categories and hotel inventory models, hotel operators can implement ABS strategies without additional technology investments. 
    • Automated mobile and kiosk-based upsell and cross-sell offers—Delivers automated offers for room upgrades, amenities and monetized early check-in/late check-out directly accessible via a guest’s smartphone or the hotel’s welcome kiosk.
    • Real-time consumer and performance data—Provides nuanced information about guests’ room preferences and price sensitivity. Hotels can use ABS data to further analyze their performance over time and understand the value and demand behind each of their attributes, services or amenities.

    Dan Hogan, chief product officer, Stayntouch, said: “We are excited to unveil Stayntouch UpsellPRO to the hospitality industry as the latest in our suite of defining technology. ABS will change how travelers interact with hotels and will contribute to the evolution of our industry by giving guests more control, a greater variety of options, and improved visibility over their stay before they finish booking. For our hotel partners, ABS will drive new revenue opportunities as it perfectly suits properties with diverse offerings and helps support seamless operations. UpsellPRO further establishes Stayntouch as the most flexible, scalable and easy-to-use technology suite.”

    Stayntouch will demonstrate UpsellPRO at HITEC 2024 in Charlotte, N.C., from June 24-27. Event attendees can book a meeting with Stayntouch at Booth #451 to learn more about UpsellPRO and Stayntouch PMS.

  • 5/29/2024

    Hotelbeds Signs a Strategic Partnership with Palladium Hotel Group

    hotelbeds new teaser

    Hotelbeds has formalized a new strategic partnership with Palladium Hotel Group to enhance the distribution of their properties across Europe.

    This strategic partnership will provide travel professionals with access to a curated selection of Palladium Hotel Group most sought-after accommodations, ensuring exceptional experiences for travelers in Europe.

    Under this strategic partnership, Hotelbeds will offer its B2B clients a portfolio of properties across Europe, including iconic destinations such as the Costa del Sol, Ibiza, Menorca, Sicily and Tenerife.

    “This agreement with Palladium Hotel Group marks a significant milestone in our continuing partnership” said Carlos Muñoz, Chief Commercial Officer at HBX Group. “We are proud to deepen our relationship with them and enhance our commitment to delivering exceptional value and service to our B2B clients and their customers.”

    “We are deeply satisfied to continue our long-standing partnership with HBX Group. This new agreement represents an exciting opportunity to take this relationship to the next level and generate additional value for our hotels across Europe”, stated Rafa Rubi, Regional Sales & MKT Sr. Director EMEA+A at Palladium Hotel Group.

  • 5/29/2024

    Chef, Restaurateur and Humanitarian José Andrés to Keynote The Hospitality Show 2024

    the hospitality show

    Internationally recognized culinary innovator, author, educator, and humanitarian José Andrés has been announced as the opening keynote-session speaker for the second iteration of The Hospitality Show, produced by Questex and the American Hotel & Lodging Association (AHLA). Additional speakers and programming updates will be announced in the coming months.

    In this lively discussion on Monday, Oct. 28 titled “Changing the World Through the Power of Food,” Andrés will share his passion for affecting positive change, along with his belief in the principle that “food is a basic human right.”

    Andrés is a committed advocate of food and hunger issues and has championed the role of chefs in the national debate on food policy. In 2010, Andrés formed World Central Kitchen, a non-profit specializing in delivering food relief in the wake of natural and humanitarian disasters. The organization has since delivered over 350 million meals worldwide.

    In his culinary pursuits, Andrés is known for being a pioneer of Spanish tapas in the United States, as well as his groundbreaking avant-garde cuisine. He created the award-winning group of nearly three dozen restaurant concepts, José Andrés Group, which includes the two-Michelin-starred minibar by José Andrés in Washington, DC, the acclaimed New York City food hall Mercado Little Spain, and multiple locations of the Bazaar by José Andrés.

    Andrés has been named one of Time’s “100 Most Influential People” in both 2012 and 2018, was a recipient of the 2015 National Humanities Medal, and has been celebrated by the James Beard Foundation as both an “Outstanding Chef” and "Humanitarian of the Year." As a naturalized citizen originally from Spain, Andrés was named by President Barack Obama as the 2014 “Outstanding American by Choice” for his tireless advocacy supporting immigration reform.

    Through The Hospitality Show’s 2024 conference program, attendees will learn from over 100 industry heavyweights, who will provide attendees with tangible takeaways for more profitable and efficient operations. Industry professionals can customize their learning experience across three stages, each supplying various insights into the most pressing issues hoteliers are facing, including:

    ·        Shifting customer expectations

    ·        Increasing profitability through sustainability

    ·        Brand differentiation best practices

    ·        Workforce and stakeholder alignment

    ·        Franchising

    ·        The latest in technology disruption, and more

    In addition to a robust conference program, The Hospitality Show will feature an expo floor filled with over 400 vendors offering the latest operations and technology solutions to streamline performance and drive profitability.

    The Hospitality Show will take place October 28-30 in San Antonio, Texas. For more information and to register, visit the website at www.thehospitalityshow.com. For program updates as they are announced, sign up here to receive the show newsletter, and follow on Facebook, Instagram, LinkedIn and X.

  • 5/28/2024

    STUDY: 78% of Americans Say Higher Menu Prices Have Made Dining Out More Challenging

    diner paying in restaurant tableside

    Continued inflation is driving consumers to seek out more promotions, discounts and loyalty programs to manage costs associated with dining out, acccoing to the Givex 2024 Restaurant and Dining Trends Survey.

    The Givex 2024 Restaurant and Dining Trends Survey draws from responses of over 1,000 Americans, offering a detailed look into evolving consumer behaviors as the economic landscape shifts.

    According to the survey, 86% of Americans cite promotions as a major incentive to dine out, closely followed by coupons and discounts at 81%. Additionally, 65% of respondents find value in loyalty programs, and nearly half (47%) are attracted to Happy Hour deals. This shows a clear trend of consumers seeking ways to maximize value in response to rising menu prices and the ongoing impacts of inflation. 

    "The ongoing economic challenges have understandably altered the way people approach dining out," said Givex’s Chief Commercial Officer, Mo Chaar. "Our survey indicates that while price sensitivity has increased, so has the appreciation for value-added services like loyalty programs and promotional offers, which can help restaurants maintain customer engagement during these challenging times."

    Other key insights include:

    • Inflation Impact: A notable 78% of Americans agree that higher menu prices have made dining out more challenging over the past year.

    • Shifts in Dining and Delivery: Some 41% of respondents are dining out less frequently, while 45% have reduced their food delivery orders compared to last year. Meanwhile, 60% report cooking more at home.

    • Technology Adoption: There's a growing acceptance of AI — specifically conversational AI-driven product recommendation technology — in the restaurant industry, with 52% of Americans comfortable with its implementation. In Hospitality Technology's 2024 Restaurant Technology Study co-sponsored by Givex, 63% of restaurant operators surveyed said they are planning to use or add AI or automation/robotics into their operations. Both data sets underscore the growing demand for emerging technology to enhance the customer experience and restaurant operations.

    "As we navigate a period marked by economic adjustment, understanding consumer priorities is essential for businesses aiming to enhance customer experiences and drive sales," said Chaar. "The insights from our 2024 survey provide critical data that can help restaurant owners and operators make strategic decisions that align with customer preferences."

    For more information about the technology solutions offered by Givex, visit givex.com.

  • 5/29/2024

    New Survey Reveals Consumers Book Hotel Rooms Based on Presence of Swimming Pools and Hot Tubs, With Cleanliness Being a Top Concern

    vivoaquatics logo
    VivoAquatics, a water management solution company, announced the results of a recent independent survey, which revealed that pools and hot tubs are one of the most important amenities for people when booking travel accommodations. However, many guests have experienced unexpected closures of these amenities during their stays. Additionally, while people reported that they are concerned about water cleanliness, chlorine levels and bacteria, they almost never receive information from hotels and resorts on these matters.  
     
    According to the survey findings:  
     
    • Nearly 75% of respondents ranked pools and hot tubs as one of the top three most important amenities when booking a hotel or resort room  
    • Only ‘complimentary breakfast’ surpassed ‘pools/hot tubs’ as the most important amenity   
    • More than 95% of respondents expect that public pools and hot tubs are sanitary and clean 
    • Only 10.5% of respondents are not concerned at all about chlorine levels and bacteria in commercial pools and hot tubs  
    • More than 50% of respondents have had a pool or hot tub close during their stay at a hotel or resort  
    • More than 68% of respondents have never been provided with upfront information regarding water sanitation and safety measures when visiting a hotel or resort  
     
    "Based on these findings, it’s evident that travelers continue to prioritize water features when booking a stay and expect a high-level of safety and sanitation from the hospitality industry,” said Willan Johnson, CEO of VivoAquatics. "Yet, it is disappointing to hear that more than 50% of travelers have been met by closed pools and hot tubs. This underscores the need for hotels and resorts to proactively implement proper water management solutions before issues arise – especially ones that could lead to unwanted closures or, more importantly, health and safety risks. And it appears there is an opportunity for hotels and resort to differentiate their brand by better communicating a commitment to water safety and sanitation to guests.” 
     
    VivoAquatics provides hotels, resorts and other facilities with comprehensive water safety, conservation and compliance solutions. With its technology, users can access valuable data on water quality, temperature, chemical balance and more so that any deviation from safety parameters can be identified and addressed as quickly as possible. This significantly reduces the risk of waterborne illnesses and other issues that could lead to pool and hot tub closures.  
     
    VivoAquatics works with many of the world's leading hospitality, real estate, fitness and REIT brands including Hilton, MGM Resorts International, Omni Hotels, Westgate Resorts, In-Shape Fitness, Marriott International and more. For additional information on VivoAquatics, visit its website here
     
  • 5/28/2024

    Brink POS 2024 Spring Release Includes Pay-at-Table

    PAR tableside payment with a group of hipsters

    ParTech, Inc. (PAR), a global restaurant technology company providing unified commerce solutions for enterprise restaurants,  announces its PAR Brink POS  2024 Spring Release. Designed to empower restaurants in navigating the balance between operational efficiency and exceptional guest experiences, this update introduces a variety of features aimed at simplifying daily administration, enhancing table service, and strengthening the connection between businesses and their patrons.

    Enhanced Table Service

    At the heart of Brink’s Spring Release is a comprehensive suite of table service enhancements, reinforcing PAR's commitment to elevating the dining experience. The introduction of PAR Pay-At-Table allows guests to review and pay their checks directly at the table, streamlining transactions and eliminating unnecessary wait times. The Tip Share feature facilitates the inclusion of tip amounts for all staff involved, fostering workplace transparency and ensuring equitable distribution of gratuities among both back-of-house and front-of-house teams.

    Additionally, guests can now pre-authorize their credit cards upon arrival, allowing them to keep tabs open throughout their visit. This ensures a seamless and leisurely dining experience while also safeguarding restaurants and bars against the risk of unpaid walkouts.

    The release also includes reporting features exclusively tailored for full-service concepts. Brink's Checkout Report ensures precise register-side management, particularly in situations where servers need support to finalize table closures during tip-sharing scenarios. Other capabilities, such as automatic order splitting by seat and effortless one-click printing of individual checks, expedite table turnovers, which is particularly beneficial for larger groups.

    Solutions to Today's Challenges

    Restaurants navigate a tightrope in today's macro landscape – battling inflationary pressures, labor costs, and lower traffic while still crafting an unforgettable experience for guests with ever-rising expectations.

    Brink’s new release empowers operators to navigate the challenge on both sides with meaningful enhancements that include:

    • Gamification to encourage upsells and increase average check values.
    • Simplified ordering, streamlined pick-ups and automated lane and KDS re-sequencing for single, dual, and multi-lane drive-thrus. 
    • Multi-reward Redemption with Punchh , PAR’s  loyalty platform. 
    • Support for 24x7 restaurant operations on Register and KDS.
    • Seamless EBT Payments with PAR Pay, PAR’s payments platform.

    "This new release represents a significant milestone for PAR Brink POS," said Savneet Singh, CEO of PAR Technology Corporation. "It continues our commitment to constant innovation, capitalizing on strong investment and hard work of our team. Stasis is death for a product led software business that will never happen at PAR."

    Well-known restaurant brands such as Hooters of America trust PAR Brink’s table service capabilities

    For more information about PAR Technology and PAR Brink, please visit partech.com.  

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