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News Briefs

  • 5/27/2024

    Oliver & Bonacini Hospitality Updates POS

    Silverware POS mobile app

    With an immediate need to update and standardize its point-of-sale systems across 30 restaurants plus event venues and other partners, and enable corporate to self-manage and maintain all systems, Oliver & Bonacini Hospitality (O&B) has transitioned to Silverware POS.

    O&B is recognized as one of Canada’s leading restaurant and event groups with locations in Toronto, Montreal, Calgary, Edmonton and beyond. The company credits its success to developing a strong corporate culture where food quality and service are valued above all else and leave lasting, positive impressions on every guest through our intelligent, enthusiastic and emotional service.

    Trusted by the most notable brands around the globe, Silverware develops enterprise point-of-sale solutions for large venue operations and deploys systems to meet the needs of multi-revenue operations with restaurants, bars, lounges, roomservice, banquet and retail facilities.

    Wanted:  Personalized Service 

    “The demands of today’s diners are changing,” said Charlotte Newbury, Oliver & Bonacini Hospitality associate director of business operations. “At high-end restaurants, people expect personalized service with a great view and a one-of-a-kind culinary adventure. At more casual places, diners may prefer to be more interactive or self-serving with their experiences. Time is precious, and therefore they do not want to wait on service associates to pay their bills; a scan, pay and leave scenario more aptly fits their lifestyles. To support this mix – dictated by the market and the concept – we needed a point-of-sale solution that did it all. It needed to be user friendly and give us access to the back end so we could manage and maintain it on our own. Silverware has the flexibility to do all that and much more.”

    A key criteria for O&B was finding a POS platform that drives efficiency. The goal of the new system was to get food out faster and send orders to the kitchen in clear, concise ways without lag time. The company also wanted a solution that its employees would be eager to engage with since most of the wait staff are young and comfortable adopting new technology. Silverware was purpose built to drive efficiency, improve profitability, and enhance every aspect of the dining experience.

    “When onboarding new employees or bringing a restaurant online with Silverware, everyone is amazed at the user friendliness of the system,” Newbury said. “Most servers think ‘you’ve seen one POS, you’ve seen them all,’ but that is not the case. Our staff consistently tell us they can’t believe how intuitive Silverware is. Anything and everything you can possibly think of is already built in. Our people say they especially like the fact that pricing levels change automatically; when lunch is over and Happy Hour begins, price changes don’t have to be input manually. Whenever Silverware asks if we would like to pilot new features, we jump at the chance to provide insight.” 

    Users can be trained on Silverware in about 45 minutes, Newbury said. Immediately following training, O&B’s associates are comfortable using it. That means the company doesn’t have to spend a lot of time or money on training and retraining. And because all back-end programming is done internally, their team can step in and troubleshoot if needed. In fact, 16 employees oversee, manage, and provide back-end programming to Silverware across the vast foodservice enterprise. Newbury said her department was created specifically to do most of the heavy lifting for all point-of-sale systems companywide.

    “The bottom line is Silverware simplifies our operations, and their support is outstanding,” Newbury said. “Should we need additional assistance with something that we can’t handle internally, we can always reach someone at the Help Desk 24/7. Silverware’s account managers are extremely accessible and receptive. More importantly, they’re honest; they will let us know if they can or cannot do something. There is never a delay in response. It’s great knowing that if we need them, Silverware is standing by to assist.”

    Online Ordering 

    One of the newer features of Silverware being leveraged by O&B is GuestX for online ordering. The GuestX platform enables diners to seamlessly place orders and pay through their mobile phone by credit card, Apple Pay, and Google Pay. It’s fully customizable to match each restaurants’ branding and ensure a consistent experience for diners whether they eat in or order out. For a company with multiple platforms such as O&B, maintaining consistency is vital.

    “O&B is committed to quality, growth, and technology,” Newbury said. “We are always looking for efficiencies while staying cutting edge. If we can do that, it will extend to the guest experience and make it the best it can be.

    “The future is bright,” she added. “We have about six new restaurants coming online in 2024, plus a large food hall project this Spring with 16 food stalls. Silverware will be by our side every step of the way and we wouldn’t have it any other way.”

  • 5/27/2024

    Harvey's Rolls Out AI-Powered, Automated Flame Grill

    gastronomous automated grill at Harveys

    Recipe  Unlimited, a Canadian full-service restaurant company, is embarking on a new venture by testing state-of-the-art automation of  Gastronomous Technologies "flame grill" at select Harvey's restaurants across Ontario. 

    Called the Chronogrill this innovative solution incorporates AI, advanced vision systems, and industrial-grade automation to grill the perfect burger in half the time while reducing energy consumption. "The goal of integrating this cutting-edge technology is to deliver an exceptional guest experience by serving top-quality flame-grilled burgers 100% of the time while simultaneously increasing our speed of service and lowering our environmental impact," says David Colebrook, President of Limited Service Dining for Recipe.

    Utilizing Internet-of-Things connectivity, the system provides detailed operational insights, 24/7 remote monitoring, and seamless service support.

    Kevork Sevadjian, CEO of Gastronomous Technologies, echoes David Colebrook's sentiments, emphasizing the success of the collaboration. "Recipe has been an exceptional partner throughout this journey," he remarks. "Recipe's forward-thinking leadership and their team's collaboration have been instrumental in realizing the potential of this partnership. This milestone not only marks a significant achievement for Recipe but also heralds a new era of innovation for the entire restaurant industry."


    Caption: Recipe Unlimited and Gastronomous Technologies partner to set new standards of excellence and productivity in the culinary landscape (CNW Group/Gastronomous Technologies Inc)

  • 5/24/2024

    SpeedLine Solutions Announces Partnership With Tattle

    speedline logo

    SpeedLine Solutions, a provider of specialized pizza and delivery point-of-sale solutions, is thrilled to unveil its integration partnership with Tattle, a platform for CX data insights and guest feedback management in the hospitality industry. This collaboration empowers pizza restaurants to seamlessly gather rapid, real-time guest feedback data, enabling them to swiftly identify and address operational shortcomings with precise insights. By harnessing this data-driven approach, businesses can enhance the guest experience, bolstering customer retention and driving revenue growth with confidence.

    SpeedLine Solutions stands out as the leading POS system in the pizza sector, providing specialized software designed to specifically address the distinct requirements of pizzerias. Known for its user-friendly interface, robust features, and efficient order management capabilities, SpeedLine empowers pizza businesses to streamline operations, enhance customer service, and boost profitability. With dedicated support and continuous innovation, SpeedLine is trusted by pizzerias across North America to deliver unparalleled efficiency and reliability in managing their operations.

    Tattle is an improvement-focused customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Using proprietary algorithms, Tattle generates automatic recommendations on the highest-impact operational area for improvement across restaurants to drive the greatest increase in guest satisfaction. Tattle is also the one-stop-shop for managing both online public reviews and private feedback within one single dashboard, without needing multiple logins.

    “As a company with a laser sharp focus on pizza and delivery POS solutions, we’re thrilled to partner with Tattle, hospitality’s go-to CX and guest feedback solution with a similar focus on making restaurant operators’ grow their business,” said John deWolde, CEO & President of SpeedLine Solutions. “we can’t wait to empower our customers with high-velocity guest feedback, giving our operators the ammunition to make strategic improvements targeted at their highest opportunities.”

    “It’s been a great pleasure working with both the Tattle and SpeedLine Solutions team,” said Tom Sacco, ChiefHappiness Officer, CEO, and President. “This tech stack has allowed us to provide a seamless experience for our guests, and proactively seek out their opinions so we can meet their expectations and develop strong loyalty to our brand.”

    "With numerous pizza partners already utilizing Tattle, we know that Tattle is highly effective in pinpointing operational gaps within pizza operations and providing automatic recommendations to close them,” said Alex Beltrani, CEO and founder of Tattle. “I’m so excited about our partnership with SpeedLine and can’t wait to see more restaurant benefit from this powerful combo.”

  • 5/23/2024

    Pizza Hut Hires Two Marketing Executives

    pizza hut logo

    Pizza Hut announced two new executive marketing appointments: Kalen Thornton will join the company as Global Chief Brand Officer and Melissa Friebe will become Chief Marketing Officer, U.S.

    Kalen Thornton will join the company as Global Chief Brand Officer reporting to Pizza Hut Division Chief Executive Officer, Aaron Powell, effective June 10. In this role, Thornton will lead Pizza Hut's global brand strategy and oversee all aspects of marketing across 110 markets and territories. Thornton will also be responsible for guiding the brand to a new chapter of relevance – harnessing the power of strategic, engaging customer connections across physical and digital touchpoints and ensuring that the brand maintains its status as a cultural icon.

    Thornton most recently served as Vice President of Sports and Entertainment Marketing for PepsiCo North America, where he led partnerships and built brand affinity across sports entertainment properties – leveraging media, content, and activation investments to drive growth for the beverage portfolio. During his time at PepsiCo, Thornton also served as Chief Marketing Officer of Gatorade. Before diving into the beverage business, Thornton held multiple marketing leadership roles for the Nike and Jordan brands over nearly ten years, where he was instrumental in leading transformational brand initiatives.

    In addition to Thornton's appointment, Melissa Friebe will become Chief Marketing Officer, U.S., reporting to incoming Pizza Hut U.S. President, Carl Loredo. Friebe joins Pizza Hut from Taco Bell, where she served in a number of positions over nearly three decades with the brand, most recently as Chief Brand Strategy Officer. In her new role at Pizza Hut, she will lead all aspects of marketing for the brand's U.S. business. Friebe will succeed Lindsay Morgan, who is departing the brand after serving more than eight years in various marketing leadership roles.

  • 5/23/2024

    Picnic Works Teams Up with Roboworx for National Rollout of Autonomous Pizza Stations

    gourmet pizza with basil and mozzarella

    Seattle-based Picnic Works, Inc., and Roboworx, a subsidiary of Administrative Resource Options Inc.  announced a strategic collaboration to facilitate the national rollout of Picnic’s fleet of autonomous Picnic Pizza Stations. This partnership aims to enhance the efficiency and consistency of pizza production across numerous restaurant locations.

    Founded in 2016, Picnic has been at the forefront of integrating technology with food service. The Picnic Pizza Station is designed to seamlessly fit into existing commercial kitchens, assembling 130+ pizzas per hour, depending on size, with precision and efficiency. Recognized as a Kitchen Innovation Winner by the National Restaurant Association, Best in Show at CES, and listed in the FoodTech 500, this innovation is set to revolutionize operations in restaurants, live event venues, convenience stores, universities, convention centers, corporate campuses, and other food service venues.

    "At Picnic, our expertise in food and technology drives us to constantly innovate," said Michael Bridges, CEO of Picnic. "To ensure the seamless deployment and support of Picnic Pizza Stations across the country, we sought out a dedicated partner. Finding Roboworx, with their exceptional automation expertise, perfectly aligns with our mission to help our customers thrive."

    Roboworx, dedicated to the service, support and customer success of robotics, will deploy the Picnic Pizza Stations and provide ongoing support and preventive maintenance. This collaboration ensures that the devices remain operational and efficient, allowing Picnic’s customers to focus on their core business activities without the distraction of managing advanced robotic systems.

    "In a world where robotics continually enhance our lives, the Picnic Pizza Station stands out as a truly unique and groundbreaking innovation that delivers faster, more consistent and more convenient pizza production,” said Chris McNelis, vice president of operations, Roboworx. "Our team of automation experts at Roboworx will provide 24/7 remote monitoring, preventive maintenance, and any break/fix support to ensure the Picnic Pizza Stations are working properly so Picnic’s customers can focus on running their businesses, not managing their stations. We’re all about customer success."

  • 5/22/2024

    Lightspeed Adds Integration to Uber Direct, Uber Eats Marketplace

    Lightspeed POS and Uber Eats

    Lightspeed Commerce Inc. the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, and Uber announced a new North American partnership to directly integrate Uber Direct and Uber Eats marketplace into Lightspeed's platform.

    Through the partnership, Lightspeed will have built-in integrations with the Uber Eats marketplace and Uber Direct, Uber's white-label delivery facilitation service, enabling Lightspeed merchants to:

    • List their menu offerings on and take orders from the Uber Eats marketplace, which is accessed by millions of monthly active platform consumers; and
    • Take orders from their own branded website through Lightspeed's Order Anywhere, then access delivery via Uber Direct, allowing them to pay only the associated delivery fee without the added cost of developing their own custom delivery fleet.

    The combination of solutions enables merchants to satisfy their customers' delivery demands, tap into new markets through the Uber Eats marketplace and reduce overhead on direct-to-consumer orders with Lightspeed Order Anywhere and Uber Direct.

    "We are incredibly excited to be announcing this strategic partnership with Uber, as we believe it unlocks incredible value for our hospitality customers," said JD Saint-Martin, President of Lightspeed. "The restaurant industry continues to face significant challenges with staffing and increasingly narrow revenue margins. This partnership is an opportunity to provide our customers some relief in the form of a world-class delivery network and cost savings plan. We believe this is only the first step in a long-term relationship with Uber."

    "On-demand delivery is now a core expectation for consumers, with 75% of them expecting express delivery as an option, and merchants are taking note," said Bernie Huddlestun, Head of Uber Direct for the US and Canada. "We're proud to partner with Lightspeed to offer restaurants solutions that meet their customers' needs and encourage repeat orders, while giving restaurants the flexibility to offer seamless delivery experiences in the way that works best for growing their business."

    This integration is now available to Lightspeed Restaurant customers in North America with additional markets to follow.

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