News Briefs

PPDS, the exclusive global provider of Philips Professional Displays, is delighted to announce the launch of Philips Cast Server, a brand new, dedicated, and highly innovative hotel TV solution designed to deliver seamless and secure casting and app streaming experiences for hoteliers and their guests alike.

Marking the latest evolution in PPDS’ strategy to deliver a full suite of ‘total solutions’ covering needs across the hospitality industry – including an advanced portfolio of Philips hotel TVs, audio solutions, digital signage, dvLED, ePaper and complementary solutions – the new all-in-one Philips Cast Server works together with PPDS’ CMND, and hotel PMSs, to bring a wealth of new capabilities for hotels of all sizes. This includes delivering opportunities to create unique and fully tailored entertainment experiences built around the needs and requirements of individual guests.

Teased at ISE 2024, and compatible with PPDS’s unique Chromecast-built-in™ Philips MediaSuite and recently launched Philips Hospitality TV 4500 Series, the Philips Cast Server has been developed using invaluable feedback from customers, hotel managers and guests. Small and lightweight, the single unit rack mounted device brings a new option for installations, seamlessly integrating into a hotel’s existing IP network to deliver a secure and private connection, with full remote management access, allowing guests to simply access and cast their own content directly to their in room TVs.

Simple and secure casting / analytics 

Built and designed with simplicity in mind, guests can pair their phone or other mobile device with the TV by scanning the QR code displayed on the TV screen, with no need to connect to an alternative WiFi network. Once the pairing process is successful, guests can instantly and securely cast content from their preferred accounts (including DAZN, Disney+, Prime, YouTube™, and more) directly onto the TV.

Mirroring the experience of other Chromecast built-in™ Philips Professional TVs, using Philips Cast Server content can be cast and viewed within seconds of a guest entering the room, with TVs – even those in standby mode – responding and becoming active upon the universally recognized Chromecast symbol being tapped on their cast-enabled app. 

Furthermore, Philips Cast Server offers hoteliers access to a fully GDPR compliant system, delivering relevant management statistics on the usage of cast applications (such as the popularity of YouTube, Prime, etc.) – with all personal data removed – helping to gain greater insight into user habits for any future decision making. And that is not all. 

The personal touch

Adding a personal touch to TVs, the Philips Cast Server has been built around the benefits of PPDS’ exclusive professional grade CMND platform, offering hoteliers a range of on-screen customization opportunities, including tailored backgrounds (colors and images) to suit their company branding on a highly intuitive TV user interface. 

Upon check in, the user interface for each TV can be set to the preferred language of guests, for more tailored, user friendly experiences. 

According to a recent survey, 67 per cent of hotels continue to experience staff shortages in 2023, with 12 per cent describing themselves as “severely understaffed”, meaning the shortage is affecting their ability to operate. With Philips Cast Server, combined with the benefits of Philips MediaSuite – which surpassed 500,000 sales in February – and the newly announced Philips Hospitality TV 4500 Series, the ability for hoteliers to control and manage TVs and guest experiences, without even setting foot in the room (post-installation), has never been easier, nor more cost efficient. 

Unique business model 

Available globally – including in EMEA, North America, and Asia – the Philips Cast Server from PPDS can be purchased on an initial five year, up-front license, extendable annually thereafter. Licence plans include Small (up to 80 rooms), Medium (up to 150 rooms), Large (up to 250 rooms), Extra Large (up to 350 rooms), and Double Extra Large (up to 500 rooms), with opportunities to extend further on a project-by-project basis.

Jeroen Verhaeghe, Global Business Development Director for Hospitality at PPDS, commented: “Expectations from hotel guests continue to evolve and, in an online world, satisfaction scores and reviews can play a vital role in the success of any hotel and whether rooms are full or remain vacant. The in room TV is playing an increasingly important role in achieving those all important positive guest experiences and reviews. Every hotel set up is different, and having the options for networking integrations enables more hotels and their guests to enjoy the benefits of our hospitality TVs. That is why we created the Philips Cast Server.”

Jan Van Hecke, Global Product Manager for Professional TV at PPDS, concluded: “As people continue to switch to sourcing their TV content from popular streaming platforms like Netflix* and Prime, it is vital hotels embrace that challenge and match those needs. But in doing so, the experience has to be seamless. 

“Philips Cast Server is so simple, anyone can use it. Open the camera, scan the QR code on your phone or tablet, and the pairing between TV and smart device is complete. Backed by the other features, including customisation of screens, and advanced casting analytics, Philips Cast Server is another game changer for the hotel industry.”

At a glance: 

Highlights of Philips Cast Server for hoteliers

• All-in-one cast solution: Easily integrate the Philips Cast Server in the same IP network as the TV and onboard via the available CMND interface. A Hotel PMS interface is required.
• Seamless integration with Chromecast built-in on Philips Hotel TVs: The Philips Cast Server operates seamlessly with Chromecast built-in on your Philips Hotel TVs. It can also support mixed installations with external Chromecast v3 dongles, for example in hotels that are carrying out floor-by-floor TV fleet upgrades.
• Customizable with hotel branding: Extending the hotel brand for a seamless experience, replace the background image on the Philips Cast Server user interface with a new branded image.
• An easy alternative to WiFi hotspots: With no dedicated WiFi network or hotspot required for each guest room or TV, the Philips Cast Server simplifies the infrastructure, as well as the process for the guest.
• Unique business model: Delivering a reliable all-in-one Philips solution, the Cast Server is available on an initial five year license, extendable annually thereafter. Combined with PPDS’ free-of-charge CMND software and a simple PMS interface, this server solution does not require any other services, reducing investment requirements to make it an industry leader for cost efficiency.
• Includes access to Cast statistics: A fully GDPR compliant system delivering relevant management statistics on the usage of cast applications.

Highlights of Philips Cast Server for guests

• No need for guests to connect to a different Wi-Fi network: Casting from a mobile device is straightforward and secure for guests. While remaining on the hotel guest WiFi network, simply scan the QR code on the in-room TV from a mobile device to pair.
• Start to cast no matter what is on. Wherever. Whenever: Once paired, guests can begin casting by tapping the cast icon on any cast enabled app. Even when the TV is off.
• Pairing screen displayed in guest’s preferred language
  When a preferred language is set during check-in, the user interface will adapt to display for that guest on the TV in their room.

PopID and Steak n Shake announced today that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and checkout nationwide. PopID’s biometric check-in feature makes kiosk ordering faster, easier, and more personalized.

The implementation of PopID in every Steak n Shake location was accomplished rapidly and at low cost through a partnership between PopID and ACRELEC, a leading supplier of kiosk-ordering hardware and drive-through products. Cameras were shipped to every restaurant for attachment to the existing ACRELEC kiosks. “As explained in our recent publication, ACRELEC believes that our integrated biometric solution provides various benefits to restaurant operators related to throughput, ticket size, and loyalty engagement,” says Bruno Lo-Re, President of ACRELEC America.

“We are thrilled about our partnership with PopID and to be on the edge of biometric technology for the benefit of our customers. Our guests now have the option to use biometrics for a faster and more seamless experience,” says Sardar Biglari, Chairman of Biglari Holdings, the parent company of Steak n Shake.

Now that biometrics are enabled for all ordering and payment inside Steak n Shake restaurants, PopID and Steak n Shake will begin implementing biometric check-in and checkout at the restaurant’s drive-through units. “Similar to the kiosks, biometric check in can increase loyalty participation and revenue at the drive thru while also reducing payment processing costs,” says John Miller, CEO of PopID and Chairman of Cali Group. “Additionally, biometric payment at the order confirmation screen enables staff members to work on tasks other than taking payments by card and phone at the order pick-up window.”

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

Posist, a pioneer in cloud-based restaurant technology solutions, announced a comprehensive rebranding as it changed its name to Restroworks. This new identity reflects the company's transformation since its inception in 2012 from a Point of Sale (POS) provider to a unified technology platform serving global restaurant chains like Taco Bell, Subway, Nando’s, Buffalo Wild Wings, Caribou Coffee, Arby’s and Sbarro across multiple formats, including food courts, IT parks, universities, food zones in airports, among other.

Restroworks, a fusion of 'Restro' and 'works,' symbolizes the company's commitment to encompassing the entirety of the restaurant technology domain. The new brand name embodies the company’s unified suite of products addressing all aspects of restaurant operations and technological requirements.

With its renewed mission of ‘making restaurants prosperous,’ the company has undergone rebranding by introducing a new company name, logo, website, and fresh identity to represent its unified technology platform  — including cloud-native POS software, inventory management software, a kitchen automation suite, analytics, digital ordering solutions, and integrations with over 400+ third-party solutions like delivery aggregators, payment gateways, loyalty programs, financial and accounting tools, and ERP solutions.

"In 2012, we started Posist with the vision of making a mark in restaurant technology with our cloud-native POS solution. As we grew, we pushed the boundaries, driven by our vision to build products that can create a long-term impact on the bottom-line efficiency of global restaurants and make them prosperous. Our company's evolution and expanded vision called for a new brand identity that allows us to articulate our progression as a unified restaurant technology platform. In sync with our vision, we have unveiled Restroworks - a name that symbolizes our commitment to providing comprehensive technology that seamlessly works across the entire restaurant ecosystem. This rebrand is more than just a name change; it reflects our strategic approach to building the company over the next decade as a pioneering force in restaurant technology," said Sakshi & Ashish Tulsian, Founders of Restroworks.  

Early this year, Restroworks (formerly Posist) cemented its market leadership and was named one of the top 50 highest-satisfaction software companies in the prestigious G2 2023 Best Software Companies list. The company achieved over 80% year-over-year growth, reaching 20,000 customers across more than 50 countries.

Over the last five years, Restroworks has significantly invested in expanding its global presence in the US, Middle East, Latin America, and Southeast Asia. The company also invested in high-quality infrastructure and upgraded security compliance to provide a scalable, enterprise-grade cloud platform for multi-national restaurant chains. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant.

To boost the industry's technological prowess, the company has launched Restroworks Academy—a platform for customers and their frontline staff, equipping them with the knowledge to become more efficient and upskill their technology knowledge. The initiative is now being rolled out to impart skill development among hospitality students in various universities.

Restroworks aspires to be a platform synonymous with restaurant technology globally and is on a mission to bring efficiency for a healthy bottom line for its restaurant partners. 

Fiserv, Inc., a global provider of payments and financial technology solutions, is enabling restaurants to streamline operations and enhance the customer experience with the new Clover Kiosk and an enhanced 24” Clover Kitchen Display System. Designed to integrate with each other and additional Clover software and hardware, these solutions enable end-to-end order management with up to a 40% lower total cost of ownership than competitive offerings, based on a comparison of published prices.

“The restaurant industry continues to undergo significant change, and the right technology can help owners and operators adapt to run more efficiently and scale more effectively,” said Krystle Mobayeni, Head of Restaurant Solutions at Fiserv. “Clover is enabling restaurants to blend digital and physical experiences to meet diners' expectations, while lifting a significant weight off the shoulders of restaurant staff.”

As customer expectations continue to shift, technologies like Clover Kiosk and Clover Kitchen Display System, which combine intuitive usability with robust, elegant design, are vital. Kiosks free up front-of-house staff and can improve the customer experience with reduced wait times and increased order accuracy, encouraging repeat business and higher average ticket sizes. In combination with recent Kitchen Display System software enhancements, restaurants have complete control of menus, modifiers, and the lifecycle of an order.

“Implementing a self-service kiosk has been a gamechanger for us,” said Hanh Nguyen, owner of specialty Asian bakery and coffee shop July Moon Bakery & Café. “Our customers have found it easy to use and like the option of being able to place their own order, and it helps our staff keep up when the line is out the door on weekend mornings. We can serve customers quickly and accurately, even with the many customizations we offer.”

In addition to the newly launched Clover Kiosk, Fiserv has also enhanced its Clover Kitchen Display System, which allows orders to be accessed by back-of-house staff on a large, digital display, allowing seamless order fulfillment at food prep stations. It enables notifications from third party-delivery apps for cancellations and order changes, coursed fulfillment, expo-mode, bump bar support, color-coded order status, and runner ticket printing – all with the goal of reducing order errors and increasing customer satisfaction.

“Providing a consistent, quality customer experience in restaurants has always been hard to do, but post pandemic, the challenges that the restaurant industry has to deal with have increased, including staffing shortages and rising costs,” said Thad Peterson, Strategic Advisor at Datos Insights. “Enabling a positive self-service experience and integrating technologies to better connect the front and back of the house allows restaurant owners and managers to efficiently and profitably deliver their offering to customers who are increasingly comfortable with self-service and interactive technology.”

Clover Kiosk

Clover Kiosk is crafted with intuitive usability to help restaurants increase order size, streamline workflow and operations, and improve the overall customer experience.

With a 24” touch screen and 8” payment terminal plus a built-in printer, diners can browse menus at their own pace, customize items, and order and pay without having to wait in line. Differentiated from other self-ordering kiosks in the market, the low-touch Clover Kiosk offers a two-screen experience with an enterprise grade, large format display made for all-day operation.

Clover Kitchen Display System

Clover Kitchen Display System is enhanced with a 24” screen, designed with larger kitchens in mind. The goal remains the same: connect front- and back-of-house staff allowing for seamless flow of all orders to food prep stations.

The Kitchen Display System streamlines all orders, sending both online and in-house orders to one screen, creating a more efficient process and enhancing a restaurant’s ability to track key metrics. Built to integrate with other Clover software and hardware, the Clover Kitchen Display System automatically connects with Clover POS, Clover Online Ordering, and BentoBox and other online aggregators, for streamlined communication between front and back of house.

Clover is a complete business management system enabling businesses to maximize their operating efficiencies, grow their customer base, and accept customer payments. Businesses using Clover can accept payments of any type, including Apple Pay^®, Google Pay^®, Samsung Pay^®, contactless credit or debit cards, and other digital wallets. As a point-of-sale platform for merchants, Clover processes more than $272 billion in annualized payment volume.

ParTech, Inc. (PAR), a global restaurant technology company providing unified commerce solutions for enterprise restaurants, announced that the renowned American restaurant franchise, Beef ‘O’ Brady’s, has selected PAR MENU and PAR Punchh^®for its innovative omnichannel ordering and loyalty platforms. This marks a new chapter as Beef ‘O’ Brady’s returns to PAR’s ecosystem, harnessing the advanced capabilities of both solutions.

Beef ‘O’ Brady’s, known for their motto ‘Good Food. Good Sports.’, is set to elevate its digital presence with PAR MENU, offering a comprehensive omnichannel ordering solution. Beyond its mobile app and web interfaces for first-party ordering channels, PAR MENU seamlessly integrates with third-party delivery marketplaces like UberEats, DoorDash and Grubhub, optimizing last-mile delivery management.

“MENU and Punchh complement each other, making them work Better Together and therefore benefiting Beef ‘O’ Brady’s operations, enabling them to deliver seamless guest experiences and drive revenue growth. This all-in-one solution allows brands to unify their data and experiences versus the disjointed experience we see so frequently today,” said Savneet Singh, CEO of PAR. “We were excited to welcome the Beef ‘O’ Brady’s team back to Punchh and are even more thrilled to be supporting their first-party and third-party ordering channels with MENU. This marks a significant milestone, setting a new benchmark for omnichannel excellence and proving out our Better Together philosophy.”

At the heart of Beef 'O' Brady's return to PAR is MENU’s open API, which enables the integration with various POS systems. This strategic move not only enhances operational efficiency but also streamlines the ordering process, allowing Beef ‘O’ Brady’s to prioritize what truly matters – their guests. Furthermore, the swift adoption of MENU across all of Beef ‘O’ Brady’s 140 locations, facilitating over 35,000 orders since launch, underscores its scalability and reliability.

Beef ‘O’ Brady’s will further enhance its customer engagement and loyalty initiatives through the advanced features of PAR Punchh. Leveraging Punchh’s sophisticated segmentation, gamification capabilities, AI tools, and comprehensive loyalty and engagement features, Beef ‘O’ Brady’s is poised to elevate both revenue-driving strategies and emotional loyalty initiatives. The incorporation of gamification elements, such as loyalty challenges, adds an interactive and rewarding dimension to the customer experience. Additionally, the platform offers easy-to-access data insights, enabling Beef ‘O’ Brady’s to make informed decisions and further optimize their marketing and operational strategies.

Heather Boggs, Chief Marketing Officer at Beef ‘O’ Brady’s, emphasized the importance of an all-in-one solution in addressing their operational challenges, stating, "Implementing PAR MENU and Punchh has significantly streamlined our processes and improved our customer engagement. Having a unified solution allows us to focus more on delivering exceptional experiences to our guests while efficiently managing our operations."