Skip to main content

News Briefs

  • 4/15/2024

    Mews Stacks Transforms the Way Hoteliers Build Tech Ecosystems

    mews logo

    Mews, a hospitality cloud PMS, announced Mews Stacks, a series of curated tech ecosystems to help hoteliers adopt industry-leading cloud solutions.

    Mews Stacks groups key hospitality technologies into recommended packages that are suited for specific regions and property types. Each stack consists of several best-in-class solutions that have been carefully chosen for their proven performance, and that can be connected to quickly and securely through Mews Marketplace.

    “We have over a decade of experience working with the best specialist hospitality solutions across a vast range of customers,” said Matt Welle, CEO at Mews. “Choosing from over a thousand integrations can be daunting, so we’ve used our in-depth knowledge to simplify the decision-making process for hoteliers.”

    According to a Hotel Tech Report study, hotels use an average of 20 software applications. The need and desire to build a bespoke ecosystem is clear, as every hospitality brand operates with different goals and challenges.

    Mews Stacks empowers hospitality teams of all shapes and sizes to drive operational efficiency, boost revenue and delight guests. A large, multi-property group has different needs to a small boutique hotel, and this variance is reflected in the selected partners in each tailored ecosystem.

    Steve Shotsberger, Principal at Evolve Hospitality Group commented, “As an adviser to properties around the world, it’s clear that hoteliers looking to implement or upgrade their technology have an increasing number of solutions to choose from. Every hotel or group has different needs and challenges so building a tech ecosystem that perfectly suits their needs is crucial. It’s great to work alongside Mews who integrate with so many fantastic solutions and can support hoteliers to build the right tech stack to complement their goals.”

    Mews Stacks are already available for key regions including North America, the UK and APAC, with more to follow in 2024.

  • 9/14/2023

    Domino's Updates Rewards Program

    Dominos Rewards Updated

    Domino's Pizza Inc. introduces its new and improved loyalty program. 

    Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

    • Earn points for less
      • Loyalty members will now earn 10 points on every order of $5 or more
    • Redeem points for even more menu items – and earn free Domino's after just two orders
      • Members can redeem a variety of points for more menu items:
        • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
        • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
        • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
    • Earn more rewards
      • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

    "We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

    Marketing a LTO 

    From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

  • 4/15/2024

    Thanx Unveils "Infinitely Customizable" App Content Management System

    Thanx Content Management System

    Thanx, the leading guest engagement and retention platform for restaurants, announces today major enhancements to their already powerful mobile app content management system (CMS). Restaurants now have unprecedented control over the design, branding and user experience, without building a custom app with a developer. These enhancements represent an important milestone for restaurants, as it marks the first time an app solution has provided such extensive customization within a white-label framework.

    "Good customer loyalty is about more than great rewards; in order to shine, a brand’s digital experiences must be differentiated and easy to use. But, building and maintaining a custom app is expensive and time-consuming. We're thrilled to provide new tools empowering restaurants to create infinitely customizable mobile apps without the prohibitive costs and lengthy cycles of custom development—all without additional fees or software development delays when a brand wants to make a change,” says Zach Goldstein, Thanx Founder and CEO.

    Brands can style components to precisely match brand guidelines, going beyond the font, color, and logo basics, allowing for full customization of every element – background and foreground colors, borders, border radius, padding and more. Components within the app can be arranged as desired, even appearing dynamically based on applicability to the user, while completely custom components can showcase new program benefits, limited time offers, seasonal menus and more. As before, restaurants can instantly make and publish changes right from within the Thanx dashboard – without an app store review or incremental fees.

    Bubbakoo’s Burritos, the fusion-style restaurant that puts a unique spin on classic Mexican dishes, was an early adopter of the new capabilities. The restaurant saw an uptick in downloads of the new app – an impressive 12.8% increase from February to March.

    According to Chief Financial Officer, Chris Ives, “With Thanx, we don't compromise between cost and elegant design in our mobile app. The Bubbakoo’s app seamlessly aligns with our brand identity, and of equal importance — we have the flexibility to modify the app any time to precisely tailor the guest experience to better serve our customers.”

    App Onboarding

    With Thanx, restaurant operators can customize the app first impression, tailoring the onboarding flow with any desired imagery and messaging. Welcome pages, tutorials, and notifications can be used to educate new users about the program benefits, help them understand how to navigate the app, and ease the transition for existing loyalty members.

    Home Screen Customization

    Operators can effortlessly update every element of the app home screen, customizing standard and custom components in any arrangement. Precise styling options ensure alignment with brand guidelines, giving control over fonts, background and foreground colors, borders, padding and other elements. Operators can also incorporate personalized content based on the user profile to encourage actions such as collecting profile information, reordering a previous order, or exploring rewards.

    Menu Showcase

    Restaurant operators can showcase menu items with unique design elements. The menu can either blend cohesively with the homepage design or can adopt a unique style, spotlighting specific menus. Pricing, images, and more pull directly from the ordering platform, streamlining menu content management for all operators.

    Loyalty Marketplace

    Unique to Thanx, brands can create and edit loyalty program branding, reward design and availability, assign and adjust values, and set expiration dates – all in real time. In addition to ensuring uniform design and branding, this flexibility also allows brands to dynamically update their content and rewards, responding to consumer trends and fluctuating costs, ensuring that reward conversion rates and available rewards are attractive to customers and favorable to profitability.

    Ordering and POS Integrations

    With Thanx’s seamless integrations with ordering and POS providers, restaurant operators can make changes without the need to coordinate with other technology providers. Merchants can measure order conversion rates and app downloads in Thanx, ensuring any iterations on the app are aligned with business outcomes.

  • 4/14/2024

    Cloudbeds Observes Shift Towards Longer Stays

    Hospitality management platform Cloudbeds has observed a moderate (1%) uptick in medium-term stays globally in 2023, accompanied by a slight decline of 2% in short stays.

    The findings come from Cloudbeds’ 2024 ‘State of Independent Lodging Report’, which suggests the surge in three to four-night stays may be an indication of the rising popularity of “bleisure” or blended travel, as more travelers take advantage of the flexibility of remote work to extend their stays.

    The technology provider says the return of international tourism could also play a role in the shift towards longer stays, as inbound tourists tend to stay longer and spend as much as 90% more than domestic travelers.

    Adam Harris, co-founder and CEO of Cloudbeds, said: “Longer stays are a boon for hoteliers. When guests stay longer, they’re more likely to spend on additional experiences and services. By increasing revenue per guest, boosting occupancy rate, and reducing room turnover costs, hoteliers benefit. But this isn’t just about the bottom line. When travelers stay longer, they foster deeper relationships with the staff and have a better guest experience because of it, contributing to the hotel's long-term success.”

    Overall, the data reveals average length of stay patterns in 2023 showed relative consistency with previous years. Almost three-quarters of bookings at independent hotels were for stays of one to four nights, with 43% of booked room nights being one or two- night stays and 30% being three or four nights.

    Cloudbeds’ findings are grounded in data from a sample of 10,000+ independent properties, encompassing boutique hotels and guest houses, B&Bs, and hotel groups in over 100 countries across North America, Latin America, Europe, and the APAC region. For comprehensive global insights into the independent lodging landscape in 2024, download a free copy of Cloudbeds’ annual ‘State of Independent Lodging Report’ at https://www.cloudbeds.com/hospitality-industry-report.

  • 4/15/2024

    Experiences and eCommerce Demand Increase Q1 2024 Hotel Revenue

    journey.travel logo

    Seamless digital transactions available at all hours, paired with the desire for memorable in-person interactions and experiences, has seen hotels boost the value of their online bookings, according to Journey.

    Providing guests with an all-in-one digital retail booking experience has led to Journey’s hotel clients increasing their average order value by 10.33% in Q1 2024, compared to the same time last year.

    By facilitating easy purchasing, Journey’s revolutionary ecommerce platform - recently shortlisted in the 2024 Information Technology Awards’ ‘Innovative Software Development’ category - drove an overall 118.9% increase in revenue for their clients in the first quarter of 2024. Hotels using Journey’s ecommerce platform also experienced improved conversion on their direct booking websites, with an average conversion rate of 4.14% in Q1 2024 - significantly higher than the industry average of 3%.

    Simon Bullingham, CEO and Founder of Journey, said: “Half of our hotel clients’ bookings are made outside the traditional business hours of 9am to 5pm. People crave convenience so using a holistic ecommerce platform to ensure potential guests can access a hotel’s full range of facilities and services when booking is without doubt the best way to secure bookings and capture incremental revenue.

    “Cross-selling at check-out is long-established in physical stores with items placed near the queues and tills, while online retailers promote personalized ‘recommended’ extras, but the hospitality industry has been slow to adopt retail practices. For hoteliers, Journey’s ecommerce platform is the best-in-class way of showcasing everything a hotel has to offer and making it instantly bookable, transforming a hotel booking into an online retail experience.”

    Furthering their commitment to help hoteliers maximize commercial performance, Journey has combined their strategists, analysts and client account teams into a new Performance Hub, led by Performance Director Susanne Williams.

    The Hub’s digital marketing experts drove a Return On Advertising Spend (ROAS) of 13 to 1 across the quarter, well above the hotel and travel industry benchmark range of 5-10, completing a circle of support to the UK’s leading luxury independent hotels and resorts.

    Said Williams: “The digital landscape continues to evolve at a rapid pace. For a hotel to not only be competitive but to succeed requires expertise and an army of support - something independent and boutique hotels can’t afford to hire in-house. By pooling Journey’s expertise together under our new Performance Hub, we’re able to enhance our already exceptional results for our clients and help them continue to grow their direct business and increase profitability.”

    Data from Journey’s 750 clients also highlighted Mondays as the peak day to make luxury hotel bookings, and 8pm to 9pm as the busiest hour.

    Further social behavioral changes were reflected in devices used to book: mobile remains the primary device (54.81% of traffic) but experienced a 6.9% fall, offset by a 9.95% increase in desktop and a 6.45% increase in tablet bookings.

    Based in Cheltenham, the company has grown from 59 staff in Q1 2023 to 147 in Q1 2024, reflecting the increased demand for their ecommerce and experience technology platforms, alongside their performance services.

  • 4/15/2024

    Beverly Wilshire Introduces Live Beam Holograms into the Hotel’s Penthouse & Presidential Suites

    Proto M in Four Seasons Hotel Guestroom

    Beverly Wilshire, A Four Seasons Hotel is elevating the next generation of travel by incorporating hologram technology into the Hotel’s Penthouse & Presidential Suites. This legendary property is the first in the industry to incorporate such technology into the guest room to provide exemplary and anticipatory customer service. 

    The M is a portable, tabletop holographic communications device from Los Angeles-based Proto, the world’s first and only holographic communications platform. The device allows for the Hotel’s exceptional Guest Experience team, who specialize in providing bespoke and memorable experiences for guests, to live beam directly into the room. 

    “We are elated to provide our guests with yet another way to communicate with us. Based on the guest preference, we can communicate in person, through the Four Seasons Chat, text, a call and now by beaming via hologram into their room” says Director of Guest Experience Serge Sturbois. Whether guests want to connect from the comfort of the Penthouse’s state-of-the-art media room, while enjoying breakfast in the Beverly Presidential’s dining room, or relaxing in the Wilshire Presidential’s spacious living room, the Proto device is sized to fit the guest’s lifestyle. 

    Guests will designate a time in which a Guest Experience team member will live beam into the room. From there, both the Beverly Wilshire staff and guest will be able to see each other and communicate in real time to review the day’s itinerary, capabilities within the suite and so much more. Proto Hologram communication is in use by Fortune 500 companies, top universities and Hollywood studios already – and has been shown to increase the quality of conversation significantly over flat screen video solutions. 

    Known as a Beverly Hills hotel with a robust history, Beverly Wilshire has never strayed away from offering new and exciting advancements to its discerning travelers. 

    “That’s why so many guests stay with us. They know we provide our guests with the latest in technology, experiences and design” says Reed Kandalaft, Regional Vice President and General Manager.  “Introducing The Proto M is yet another way we continue to pioneer in this ever-evolving landscape!” 

  • Show MoreShow More
X
This ad will auto-close in 10 seconds