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  • 2/7/2024

    Toast Restaurant Technology Selected by Choice Hotels as Brand Standard for Two Upscale Brands

    Toast logo

    Toast, a digital technology platform built for restaurants, announced an innovative collaboration with Choice Hotels International to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Toast is also a Qualified Vendor for Choice’s other brands. Cambria and Radisson will implement Toast technology as a brand standard by summer 2025 for Cambria and by the beginning of 2026 for Radisson properties. This collaboration is designed to help owners accelerate growth in their food and beverage programs and digitalize the guest experience for on-site dining.

    From tableside to in-room dining, the Toast for Hotel Restaurants platform will integrate with Cambria’s and Radisson’s property management systems (PMS) to power modern dining experiences for guests. The implementation will digitalize the guest’s food and beverage experience on property while streamlining food and beverage operations for hotel staff. Enabling staff to process room charges directly from the convenient handheld point of sale (POS) devices, this collaboration will help empower operators to drive food and beverage sales, increase kitchen efficiency, and improve guest satisfaction.

    “Cambria and Radisson hotels are increasingly seen as dining destinations in and of themselves, and this innovative collaboration with Toast will allow our guests and hotel staff to benefit from the digitalization of operations,” said Indy Adenaw, Senior Vice President and General Manager, Upscale at Choice Hotels. “We’ve already started rolling out Toast at several Cambria locations nationwide and are pleased to see the early impact it is making, including early adoption from guests, helping owners manage their labor model, and increasing lobby marketplace sales.”

    In addition to standard food service POS and hotel PMS integration, Cambria and Radisson hotels will implement Toast Go® 2 handhelds for server and bartender use, Mobile Order & Pay at restaurant tables, Toast Online Ordering for in-room dining, Kiosks for lobby marketplaces, Kitchen Display Systems for back of house efficiency — including texting guests when orders are ready for pickup — and Toast’s direct Third-Party Delivery integrations. Cambria and Radisson hotels will also use Toast Payments.

    Cambria and Radisson hotels, along with most of Choice Hotels’ portfolio of brands, are connected by the award-winning loyalty program Choice Privileges. Through the program, members can earn and redeem points at over 7,000 hotels across a diverse portfolio of brands with locations in 46 countries and territories. With the Choice Privileges Mastercard, cardholders can earn more points faster, including on everyday purchases including gas and groceries.

    “Premier hotel brand operators like Choice Hotels recognize that a flexible service model is a critical success factor. From in-room dining to mobile order and pay to full-service restaurants to quick-service restaurants, Toast for Hotel Restaurants enables hospitality brands to deliver a more seamless guest experience, operate more efficiently, and increase speed of service across day parts and formats,” said Kelly Esten, Senior Vice President and General Manager, Enterprise at Toast. “We are delighted to be implementing Toast technology as a brand standard for Cambria and Radisson properties and to offer Toast to other Choice Hotels brands as a Qualified Vendor.”

  • 9/14/2023

    Domino's Updates Rewards Program

    Dominos Rewards Updated

    Domino's Pizza Inc. introduces its new and improved loyalty program. 

    Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

    • Earn points for less
      • Loyalty members will now earn 10 points on every order of $5 or more
    • Redeem points for even more menu items – and earn free Domino's after just two orders
      • Members can redeem a variety of points for more menu items:
        • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
        • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
        • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
    • Earn more rewards
      • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

    "We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

    Marketing a LTO 

    From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

  • 2/7/2024

    Boostly and OwnerRez Announce Partnership

    boostly ownerrez logos
    Boostly announced a strategic partnership with OwnerRez, giving thousands of vacation rental owners the opportunity to increase their direct bookings and maximize revenue. 
     
    Hosts and property managers using OwnerRez’s vacation rental software can now effortlessly sync real-time property listings, pricing, and availability with Boostly’s custom-designed direct booking websites, giving property owners their own 'mini OTA' website. All Boostly websites have ChatGPT embedded, empowering hosts to create website copy, listings, and content in minutes.
     
    The partnership also grants OwnerRez customers access to Boostly Academy, a CPD-accredited marketing program with over 80 hours of training, equipping hosts with the knowledge and tools needed to scale their businesses. 
     
    The announcement aligns perfectly with this week's Book Direct day and comes as there are notable industry shifts, including Airbnb's introduction of a new 2% fee for bookings in different currencies. This supports the importance of Boostly's mission to maximize profits through direct bookings and reduce reliance on OTAs. Last year alone, the company reported an astounding £50m in direct bookings for its clients in 2023 – something the direct powerhouse aims to double this year. 
     
    With a focus on innovation and customer-centric solutions, OwnerRez offers an all-encompassing platform that supports channel management, customer relationship management (CRM), property management (PM), accounting, messaging, and website creation.
     
    Mark Simpson, Founder of Boostly, said: “As the industry navigates through changes like the recent fee adjustments by Airbnb, our mission remains: to equip property owners with the tools and knowledge they need to reclaim control from OTAs, boost their profits, and transform the guest booking experience. Partnering with OwnerRez was a no-brainer for us, and marks yet another milestone in our objective to reshape the future of direct bookings. By combining Boostly's website solutions and educational resources with OwnerRez's robust property management tools, we’re putting property managers back in the driving seat.” 
     
    Paul Hall, Head of Partnerships and Marketing at OwnerRez, said: “We are ecstatic to partner with Boostly to offer custom website services that utilize our integrated site API. Unlike other website design companies, Boostly focuses on the short-term rental space and knows how to set you up for long-term success. Both OwnerRez and Boostly believe strongly in promoting the #DirectBooking movement, and we are so excited to see the positive impact this partnership will have for our users!”
     
    Launched in 2016, Boostly has built over 1,500 WordPress websites and helped over 2,500 operators scale their business to date. It now generates an average of £81k ROI per website annually for its customers, who are educated with personalised coaching and CPD-accredited training videos to achieve a minimum of 65% direct bookings. 
  • 2/6/2024

    MustHaveMenus Introduces Displays

    colored cogs hands on a table

    MustHaveMenus, the all-in-one platform for restaurant marketing, launches  MustHaveMenus Display, a digital display management system that seamlessly integrates with MustHaveMenus'   menu maker and design tool.

    This  addition gives restaurants a natural link between the creative process and customer touchpoints. When a restaurant makes changes to its brand, menu items or promotions they can be instantly updated on display systems across many screens and locations. Plus, the power of MustHaveMenus' custom design app creates endless potential for engaging multimedia content.

    Key features of MustHaveMenus Display include:

    • Unlimited Creativity: Display works with over 25,000 customizable templates, allowing restaurants to bring any marketing vision to life.
    • Seamless Integration: Display effortlessly integrates with the renowned MustHaveMenus menu maker and design tool.
    • Playlists: Display allows users to create unlimited playlists with custom arrangements of content, timing and transitions.
    • Instant Updates: Updates made to a design can be instantly published to display screens, eliminating unnecessary steps.
    • Custom Schedules: The Display app has advanced scheduling features so that managers can set-and-forget content on their screens.
    • Multi-Location Management: The Display app accommodates the needs of small- to medium-sized restaurant chains.

    MustHaveMenus Display simplifies the way restaurants connect with their customers, making marketing campaigns more efficient and impactful. By seamlessly integrating design capabilities with a versatile distribution system, MustHaveMenus continues to empower the restaurant industry with cutting-edge tools to drive growth and success.

    "Ever since installing the MustHaveMenus product in our Diner we've seen smiles from local clients!" reported Kevin McMillen, owner of the HandleBar Diner, of Mesa Ariz. "Our non-technical business manager at the Diner has taken charge of the entire system and navigates through it with ease. We publish a playlist that shows upcoming events, current menu items and we switch to our 'Limited Menu' during big events all with ease now.  Having this product fully integrated into our Diner's already established systems was a game changer."

    "The launch of Display marks a significant milestone for us, as we strive to provide restaurants with a one-stop-shop for all of their in-store marketing," said Jim Williams, CEO of MustHaveMenus. "We believe this addition empowers restaurants to do more with less. They can create menus and stunning visuals easily and without a graphic designer, then deliver the content to their displays without leaving the program. We want to help them save time while doing great work."

    To learn more about MustHaveMenus Display and how it can transform your restaurant's marketing efforts, please visit www.MustHaveMenus.com

  • 2/6/2024

    PAR, Grubhub Add MENU Link Integration

    integration two blue puzzle pieces integrating

    ParTech Inc. has integrated its marketplace order management system, MENU Link, with Grubhub

    Building off PAR and Grubhub’s existing partnership, MENU Link automatically syncs menu items, pricing and other order information between PAR Brink POS and Grubhub. The marketplace order management solution sends incoming orders directly to the restaurant’s kitchen without staff needing to manually enter them, reducing errors, saving time and providing restaurant managers with robust reporting on all Grubhub orders.

    MENU Link seamlessly integrates Grubhub and PAR Brink POS, PAR's cloud-based point-of-sale system. This feature allows restaurants to easily manage Grubhub delivery and pickup orders directly within PAR Brink POS, streamlining operations for kitchen and front-of-house staff.

    No More Tablets

    "How people experience food has drastically changed — especially among millennials and Gen Z — with the surge in off-premise dining and delivery services. While delivery provides diners with seamless ordering, it also creates 'tablet hell' for restaurants juggling multiple apps," commented PAR CEO, Savneet Singh. "Together with GrubHub, our MENU Link solution tackles this head-on by integrating all major delivery services into one system. This innovation provides restaurants the capabilities they need to thrive on digital demand.”

    Restaurants gain centralized control over their menus, dynamic pricing for different channels, store-level information and order data from third-party marketplaces with MENU Link. This unified approach eliminates confusion, costly errors and duplicative work that often comes with managing multiple tablets from various delivery services.

  • 2/7/2024

    Duetto Acquires Micerate

    duetto logo

    Duetto, a provider of revenue management systems, proudly unveils the successful acquisition of Micerate, a provider of dynamic pricing and online booking tools tailored for meetings and event spaces. This strategic milestone underscores Duetto's unwavering dedication to dynamic revenue management solutions, with a heightened focus on the groups and events sector, solidifying its position as an industry leader adept at meeting the diverse needs of the hospitality landscape. Founded in Germany, Micerate brings a wealth of expertise, dedicated to delivering specialized solutions that elevate meeting space profitability and streamline booking efficiency for its valued clients. 

    Key features of the Micerate platform:

    • Strategic Revenue Optimization

    Dynamic pricing of event spaces empowers hoteliers to strategically map pricing and control capacities for hotel event and meeting space. The algorithm-based pricing isn't just about numbers; it's a sustainable boost to event and meeting space sales, ensuring Duetto customers stay ahead in a competitive market.

    • Effortless Sales Empowerment

    Revolutionize the meeting and event space quoting process with an intuitive quote generator, making the creation of quotes and function sheets easier. Hoteliers can engage customers dynamically during the quote creation process, creating not just transactions, but meaningful connections that drive conversions.

    • Tailored Online Event Sales Experience

    Hoteliers can elevate their online presence with a personalized meeting and event space booking engine, seamlessly integrated onto their brand site. This personalized tool not only maximizes event revenue but also champions efficiency, a dual focus that underscores Duetto's commitment across its entire product suite.

    Investment in revenue technology has continued to grow year on year with the 2024 Duetto annual trends and predictions report showing again that hotel technology spending continues to increase. 71.4% of those surveyed predict that hotel technology spend will continue to increase over the next three years, with the key focuses being on price automation and group optimization. 

    In a triumphant year marked by resilience and growth, Duetto experienced robust expansion across key markets, with a noteworthy highlight being record-breaking growth in the Asia Pacific region. Duetto's unwavering commitment to innovation and providing cutting-edge solutions has solidified its position as a preferred partner for hotels and casinos worldwide, adding 200,000 hotel rooms to the platform in 2023 alone.

    Quotes:

    “Duetto is built on innovation, constantly staying ahead of the market to ensure our customers maintain a consistent competitive advantage. The addition of Micerate to our platform is incredibly important as it aligns seamlessly with our vision. Beyond dynamically pricing groups and events for increased revenue, Micerate introduces a sophisticated booking engine directly integrated into the hotel's brand site, streamlining operations and saving valuable time for meetings and event teams. Our customers seek three essential elements from Duetto: enhanced revenue generation, precise forecasting, and operational efficiencies – Micerate delivers on all fronts.” David Woolenberg, CEO, Duetto 

    “This acquisition represents another milestone for Duetto, positioning us for continued growth in our sector. Our robust financial position, marked by steady revenue growth, profitability, and a strong balance sheet, provides us with a platform for sustained success in an ever-evolving market. This strategic move not only contributes to our inorganic growth but also underscores our confidence and capability to pursue further opportunities.” Vishal Save, CFO, Duetto.

    “Micerate brings exceptional capabilities in managing and booking function space to the Duetto family.  It complements and expands Duetto BlockBuster to comprehensively deliver a solution for groups, meetings, and events. Together, Duetto and Micerate empower sales and revenue teams with an unparalleled suite of tools, enhancing revenue and efficiency. This strategic integration enables the workflow collaboration, analytics, and visibility to drive alignment and execution between the Sales and Revenue Management functions for our customers while highlighting Duetto's deep commitment to delivering innovative best-in-class solutions for group management.” Darren Koch, CPO, Duetto.

    “As someone who has dedicated their entire career to hospitality, this collaboration with Duetto marks an exciting next step. Joining forces with a global player that aligns with our values of ease-of-use and exceptional customer service is not just a strategic move; it's a testament to our shared vision for the industry. I am genuinely excited about the possibilities ahead, as we continue our journey of innovation and dedication to maximizing revenue for hotels.” Gerhard Wasem, Micerate

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