Voicify, the market leader in conversational AI, today announced it has been selected as the Conversational Voice AI provider for
Danté Restaurant and Bar has selected Voicify AI Answering to service customers who call its New York City locations.
High Volume Calls
Danté's use of voice AI frees up staff to serve in-person guests and fulfill orders while extending a high-touch, high-end experience to customers who call.
Each Danté location fields 1,500 customer calls per month.
"We were named #1 World's Best Bar in 2019 and Best Bar in America for both 2019 and 2020, so we have a reputation to guard," said Linden Pride, Owner of Danté. "As a result, we're highly selective when it comes to customer-facing technologies. Among conversational AI providers, Voicify was the obvious choice because of their deep expertise and superior technology. Voicify automates aspects of our front-line service to free up human employees to focus on the personal, face-to-face guest service that has won Danté a top spot in the hearts and minds of so many New Yorkers for more than a hundred years."
Before Voicify, these calls were answered by onsite staff or went to voicemail. Voicify is answering calls even when the venues are closed.
Guests can ask basic questions that are answered by Voicify AI Voice Assistants. Questions include 'What hours are you open?'; 'Do you deliver?'; 'Tell me about your menu'; and 'May I place an order?'. With AI acting as a front-line automated assistant, restaurant staff spend less time on the phone and more time serving in-person guests and fulfilling orders.
An Intelligent Option
Danté is among a growing number of restaurant operators adding Voice AI to help with operations. Recently, Jersey Mike’s added Voice AI Phone Ordering. Checkers & Rally's, Panera, CKE Restaurants and Good Times are using – or piloting the use of AI – in the drive-thru to help automate the ordering process so that staff can focus on other tasks such as customer service and food production.
Voicify is optimized to handle natural human speech. This means that Danté customers can speak their questions or requests without modifying their speech at all. As part of the conversational flow, Voicify AI assists phone customers using the most appropriate messaging method. For example, the AI assistant can automatically send an SMS text with a link to restaurant location directions or the restaurant's online ordering platform. Voicify assistants continually learn and improve based on customer interactions. As needed or at customer request, the AI assistant can connect the guest with human staff.
Designed to deploy quickly and integrate directly with existing phone, POS, kiosk and other restaurant technologies, Voicify AI sets the standard for conversational AI by learning quickly and delivering intelligent and reliable performance for any situation.