News Briefs

  • 1/17/2024

    ‘Hilton for Business’ Transforms the Travel Management Experience for Small- and Medium-Sized Businesses

    Business Leaders at a Hilton

    Hilton debuted Hilton for Business, a new, digital-forward travel program that empowers professionals running small- and medium-sized businesses to simplify travel management while enhancing rewards and discounts for their loyalty.

    The global program offers a comprehensive set of tools to enhance the business travel booking and management experience and provide Hilton Honors benefits to business customers and their employees around the world.

    Hilton for Business answers a growing need: Hilton data uncovered 75 percent of small- and medium-sized business customers book their own business trips and manage their own travel in-house, without outsourcing. And Hilton’s 2024 Trends Report spotlighted that 80% of global travelers agree that it’s important to be able to book their entire trip online.

    “At Hilton, we listen to the needs of our customers and then innovate to provide a superior hotel experience for every stay occasion. This includes our small- and medium-sized business customers who have been looking for a travel platform – and loyalty benefits – that meets their unique set of needs and reduces friction points, from booking to billing,” said Chris Silcock, president, Global Brands and Commercial Services, Hilton. “We’re thrilled to officially launch Hilton for Business today as our strategic solution to enrich the business travel experience for these customers and their employees.”

    Small- and medium-sized businesses are now able to discover a more seamless and value-driven business travel experience by engaging with Hilton for Business in the following ways:

    Portfolio-wide Discounts

    Small- and medium-sized businesses that join Hilton for Business gain access to discounted rates across Hilton’s global portfolio of nearly 7,400 properties both on the website and on the Hilton Honors app.

    Travel Rewards for Small Businesses and Their Employees

    Through this program, companies will earn milestone bonuses through Hilton’s award-winning loyalty program, Hilton Honors. These include:

    • Companies that enroll in Hilton for Business will receive 7,500 Hilton Honors Bonus Points after any program member completes their first hotel stay.
    • After every 10 nights stayed by a program member, the company receives 5,000 Hilton Honors Bonus Points. Those Bonus Points are housed within the business’ company account and can be used to distribute to themselves and/or any member of their Hilton for Business program.
    • Individual travelers, including both owners and employees, will continue to earn their personal Hilton Honors Points and benefits each time they stay.

    Rapid Onboarding

    When visiting Hilton.com/HiltonforBusiness, small- and medium-sized business owners or travel administrators can register themselves and their companies, through their own Hilton Honors account, to gain access to a comprehensive, and easy-to-use, self-service travel booking and management system. Understanding the frustration many customers have around long and complicated enrollment processes, Hilton for Business registration was built to enable a quick enrollment and verification process. Once registered, the customer and their employees gain access to the booking website and other compelling benefits. At that stage, individual travelers will also be able to create separate personal and business travel profiles within their own Hilton Honors account, enabling seamless differentiation and management between the two profiles.

    Seamless Program Management

    In addition to enabling any traveler at a company to easily book discounted rates, business owners have full control and can delegate program management to any number of administrators. And adding employees is straightforward – the more employees included in the program, the more benefits the company earns. Businesses can track their upcoming spend, review historical spend, and understand the benefits accumulating as they travel.

  • 1/17/2024

    HotelIQ Unveils Enterprise View Dashboards to Transform Multi-Property Commercial Analysis

    hoteliq logo

    HotelIQ – a business intelligence (BI) and analytics platform, which gives hoteliers access to accurate, consistent property data across siloed business operations, facilitating collaboration to identify new revenue opportunities –  is excited to announce the launch of a revolutionary new feature in the company’s Decision Cloud solution: Enterprise View Dashboards. The six new dashboards – Market Segments, Booking Channels, Room Types, Pick-Up, Pace and Forecast & Budget – will elevate multi-property data aggregation and analytics to unprecedented levels, ultimately leading to improved commercial performance.  

    Designed for intuitive use, these dashboards offer users a comprehensive overview of a hotel group’s entire portfolio, allowing for both a broad panorama and a deep dive into granular details using HotelIQ Smart Search. This dual approach enables users to uncover valuable insights that were previously hidden in complex data sets. enabling users to filter data at the rate code level.

    Each dashboard is expertly designed to cater to different aspects of multi-property management, offering varied perspectives and detailed analytics. Recognizing the unique needs of different organizations, HotelIQ offers three customizable filter slots; users can tailor these slots to highlight the information most crucial to their business, be it Brand, Region, Owner, or other key metrics.

    "The HotelIQ Enterprise View Dashboards mark a significant leap forward in multi-property data analysis," said Apo Demirtas, CEO & Founder of HotelIQ. "Empowering our users with panoramic overviews and customizable filters will transform the way they analyze and interpret data, especially across multiple properties, resulting in improved commercial outcomes. By offering nuanced insights and a user-friendly interface, these dashboards empower hoteliers to make informed decisions, optimize strategies and stay ahead in a competitive market."

    Whether managing multiple properties, analyzing performance across regions or optimizing business strategies, HotelIQ Enterprise View Dashboards provide hoteliers with the data necessary for informed decision-making, leading to increased overall profitability and operational efficiency.

  • 1/17/2024

    Hotelbeds Launches U.S. Team Focused on Casino Hotels

    view of the las vegas skyline

    Hotelbeds, part of HBX Group, has formed a new team in the U.S. focused on casino hotels. With more than 300 such properties across the country, the group aims to offer strategies and solutions tailored to the iconic gaming hubs of Las Vegas, Atlantic City, Reno, Lake Tahoe and Biloxi.

    “We are always striving to be the partner of choice and forming this new team not only enables us to support casino hotels reach through data-led insights on traveler demographics but also attract customers from new source markets around the world when gaming hotels need the business, said Lauren Atlass, Hotelbeds Vice President for North America. Partnering with some of the most prominent gaming hotels in the U.S. also expands our offering within the leisure industry growing our portfolio helping us to meet the needs of even more travelers.

    As the entertainment capital of the world, Las Vegas and the countrys other gaming hubs attract both domestic and international travelers, keen to experience all the cities have to offer. According to the American Gaming Association, the economic impact the U.S. casino gaming industry is more than $261 billion, while it also supports 1.8 million jobs.

    To further support this new business sector, Hotelbeds has appointed Gianna Rivera as Head of Strategic Partnerships for North America. Gianna brings a wealth of industry experience and expertise to the role, having served as Group Vice President of Distribution & Connectivity at Wyndham Hotels & Resorts and as Deputy Vice President in Sales at Accor Hospitality. She is also a HEDNA board member.

    Hotelbeds will use its extensive booking data gained from its 195 global markets to assist its hotel partners in more effectively targeting the right customer helping both the properties and also travel advisors grow their businesses. In addition to its new range of U.S. casino hotels, Hotelbeds also offers tailored ancillary services, including car rental, global transfers and experiences across the country.

  • 1/16/2024

    Tock Expands its Experiences Product Suite To Help Restaurants Drive More Covers, Guest Engagement

    Tock experience tables

    Tock, the reservation, experiences, and events platform for the hospitality industry, announced its latest innovation today, Multi-Experience Tables, to help restaurants drive greater profitability across the dining room. This new feature allows Tock customers the option to offer guests a unique experience, while simultaneously marketing the same table for a different experience or standard reservation.

    "Today's guests are more intentional in seeking out unique and personalized experiences when dining out," said Matthew Tucker, Head of Tock. "Our restaurant partners are very creative in the experiences they offer on Tock, and have learned to turn every square foot of their dining room into a monetizable experience. With Multi-Experience Tables, restaurants now have even more ways to experiment with what appeals most to their guests. This is something our partners have been asking for and we are proud to be the first to bring this to the industry."

    Nearly a decade ago, Tock revolutionized the hospitality industry by introducing prepaid experiences. Today, Tock has generated over $2.25B in total revenue for its partners through experiences. The introduction of Multi-Experience Tables now makes it even easier to assign various experience options to a single table, allowing a restaurant to maximize what sells best.

    Among Tock's many restaurant partners using experiences is Ella Elli, a California-meets-Mediterranean restaurant in Chicago that offers highly sought-after wine experiences. "Our experiential offering has grown into an integral part of our brand, allowing us to extend our reach beyond the traditional dining experience and offer new ways to drive consistent sales during a time and day when our restaurant was not even open otherwise," said Dan Harris, Vice President of Food and Beverage at Ella Elli.

    Riana Mondavi of Charles Krug Winery, another Tock partner, touts the benefits of Multi-Experience Tables: "The addition of Multi-Experience Tables creates a platform that allows us to stay creative. We can offer a range of experiences from the everyday wine tastings to specialized food and wine pairings, allowing us to stay top of mind with our guests. Now, we get to see what appeals to our guests at any given time and learn more about what works best, without taking away things we know they love. It's the best of both worlds."

  • 1/16/2024

    LAIIER Announces Partnership With Comcast's MachineQ For Early Water Leak Detection

    LAIIER logo
    Early water leak detection solution provider LAIIER today announced that it has teamed up with MachineQ, a Comcast Company, to accelerate the adoption of its Severn WLD solution across the US. This collaboration offers a vital advantage to commercial building owners and operators to help detect leaks in their infancy, allowing for swift remediation to help reduce damage and further problems.
     
    “We’re thrilled to be teaming up with MachineQ to provide a best-in-breed early water leak detection solution leveraging their IoT network connectivity platform,” said Matt Johnson, LAIIER Co-founder and CEO.
     
    “MachineQ already provides leading brands in the hospitality, food and beverage, and life sciences industries with scalable low-power IoT solutions, so it made natural sense to team up and offer our water leak solution to their existing customers and companies seeking innovative solutions.”
     
    “We’re excited to power LAIIER’s Severn WLD solution and expand our solution portfolio with their innovative form factor that’s deployable in tight spaces or concealable in high-traffic environments for comprehensive leak detection coverage,” adds Bryan Witkowski, Head of Product & Strategy at MachineQ.“This collaboration reinforces our commitment to driving increased value for our customers with scalable IoT solutions.”
     
    Already in use with commercial insurance carriers, facilities managers, and hospitality venues in the UK and the US, LAIIER’s Severn WLD has demonstrated its efficacy in helping companies experience fast time-to-ROI. This collaboration enhances the capabilities of MachineQ's portfolio and addresses a critical need for early and efficient water leak detection in diverse industries.
  • 1/17/2024

    Beekeeper Study Finds Nearly 50% of Frontline Workers Changed Jobs in 2023

    Beekeeper released its 2024 Frontline Workforce Pulse Report. The report surveyed 8,000 individuals to explore trends for frontline industries and details several ways frontline businesses can improve the employee experience amid high inflation and increased rates of attrition.

    The report suggests a growing disconnect between frontline workers and management, leading to increased disengagement among frontline workers. This widespread disaffection has drastic economic consequences, including a projected $8.8 trillion in lost productivity and 40% to 50% of workers across frontline industries leaving their jobs for both improved work/life balance and compensation. 

    "The pandemic may be in the rearview, but the problems it created for frontline workers haven't gone anywhere," said Cristian Grossmann, Beekeeper CEO and co-founder. "Turnover rates remain alarmingly high across industries, with frontline workers feeling overstressed, undervalued, and often unheard by management. As this year's report makes abundantly clear, solving these persistent problems requires empowering frontline teams with technology that increases communication across the board — improving employee satisfaction, retention and productivity.”

    For its report, Beekeeper surveyed 8,000 individuals — including frontline workers, management and Head Office employees — across DACH, the USA and Global. The result is an unprecedentedly detailed picture of the challenges facing frontline work today.

    Frontline Worker Challenges: Poor Work/Life Balance, Safety Concerns and More

    Per the report, the daily challenges facing frontline workers have worsened significantly in the years since the pandemic. Inflation is a top-line concern, with nearly half of all workers (48%) citing wages falling behind inflation as their number-one source of stress. 

    But as the report demonstrates, wages tell just one part of this story. Poor work/life balance has contributed just as significantly to the ongoing Great Migration. High turnover, chronically understaffed shifts, and a lack of shift scheduling flexibility all are leading frontline workers to feel overstressed and underappreciated. According to the report, in industries like hospitality and manufacturing the majority of those who leave do so for a better work/life balance, as opposed to higher pay.

    The problems of modern frontline work go deeper than work/life balance, to the very nature of the work itself. Frontline workers are more motivated, and more productive, when they find their jobs engaging and fulfilling. According to the report, a friendly and fun environment is the number-one motivator for frontline workers, in addition to the satisfaction of finishing a job and the opportunities provided for ongoing learning and development. When asked where positive manager feedback ranks, managers put it at number two — while the frontline workers themselves put it at number seven. This is just one disconnect of many identified in the report.

    Another notable disconnect: the majority of surveyed Head Office employees (52%) expected frontline workers to cite low morale as their number-one impediment to productivity, but only 15% of frontline workers actually felt this way. A lack of recognition, poor cross-team communication, and understaffed shifts matter much more. The report suggests that clogged lines of communication prevent frontline workers from feeling safe and fulfilled, and severely hurting productivity in the process.

    The Frontline Worker Crisis Can Be Fixed — With the Right Technology

    In addition to diagnosing the problems currently plaguing frontline work, the 2024 Frontline Workforce Pulse Report  also outlines a clear path forward for businesses. Actionable recommendations are designed to reduce stress and increase productivity among frontline workers.

    At the heart of today's worker/manager disconnect are inadequate communication and a lack of insights into frontline needs. Frontline workers and managers who engage in a continuous two-way conversation on everything from expectations and performance to perceived job safety and satisfaction create an environment of trust and mutual respect. Managers need to better understand their teams’ needs to be truly successful in their roles. 

    Technology plays a significant role. Productivity tools that blend seamlessly into a worker's daily routine can radically simplify complicated tasks such as onboarding, shift allocation, cross-team collaboration, and learning and development. Beekeeper's mobile-first platform provides every worker with the tools required to sync effectively and efficiently with other teams, to reallocate shifts effortlessly, and to learn new and needed skills thoroughly and promptly. Bringing all communication into a single platform also establishes desperately needed lines of communication, and ensures that every worker feels that their voice is heard.

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