News Briefs

The ocean is a remedy for many travelers to relieve tension, stress and anxiety. The tranquility of the Pacific Ocean and its idyllic setting is one of the main reasons thousands of people stay at and return to British Columbia’s Black Rock Oceanfront Resort each year.

In a world where the term “luxury” is overused, Black Rock Oceanfront Resort sought to elevate its brand by providing staff with the information and freedom to identify hospitality moments and act on them using advanced technology, tools and systems to provide truly exceptional luxury experiences to guests.

Black Rock Oceanfront Resort chose state-of-the-art hospitality solutions from Agilysys to help them create these personalized hospitality moments. Agilysys, Inc. is a global provider of hospitality software solutions and services known for helping organizations such as Black Rock Oceanfront Resort expand revenue and margins while also improving operational efficiency and staff satisfaction.

“We were looking for a partner to help us rise above the rest,” said Adele Larkin, general manager, Black Rock Oceanfront Resort. “With Agilysys, we are creating brand champions willing to share their unforgettable five-star experiences backed by many return stays and memorable visits for years to come,” Larkin noted.

To Larkin’s point, the resort strives to earn reviews such as this one from a guest who drove to the property from Victoria, Canada: “We thought we had died and gone to heaven when we arrived at the Black Rock Oceanfront Resort in Ucluelet.”

To elevate return on experience (ROE), a key hospitality metric for guests and staff, Black Rock Oceanfront Resort has invested in the following Agilysys solutions:

• An intuitive, cloud-based property management system (PMS) that facilitates improving guest engagement while also streamlining efficiency in front office operations, housekeeping, reservations management, and digital guest interactions for check-in, check-out, mobile engagement and itinerary management.
• A commission-free, direct-channel, easy-to-use reservation system designed to move guests effortlessly through the booking process.
• A comprehensive residence management and service solution that manages rental bookings, unit availability and associated service delivery.
• A solution for managing all Drift Spa operations for scheduling services such as managing staff operations and simplifying the appointment-booking process, which will be implemented in March 2024.
• Solutions that enable sustainability initiatives such as reducing paper use and minimizing waste across the property. Situated on the traditional lands of the Ucluelet First Nation, Black Rock Oceanfront Resort is actively striving to become a zero-waste hotel.

“Black Rock is known for its natural beauty and stunning landscapes, offering something for everyone,” said Tim Hansen, vice president of sales, Agilysys. “We are honored to help Black Rock Oceanfront Resort deliver more personalized and profitable experiences that welcome guests to do more, spend more, return more often and provide higher reviews. That is what ROE is all about.”

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

Chipotle Mexican Grill announced it is investing in Greenfield Robotics, a company founded with the vision of making regenerative farming more efficient, cost-effective, and sustainable by leveraging the latest advances in AI, robotics, and sensing technologies, and Nitricity, a company seeking to tackle greenhouse gas emissions by creating fertilizer products that are better for fields, farmers, and the environment. These minority investments are being made through Chipotle's $50 million Cultivate Next venture fund.

Cultivate Next makes early-stage investments into strategically aligned companies that further Chipotle's mission to Cultivate a Better World and help accelerate the company's aggressive growth plans. As a people-first company, Chipotle is seeking opportunities that will elevate the human experience for its restaurant teams and suppliers as well as increase access and convenience for its guests.

Robots for Regenerative Agriculture 

Conventional farming destroys weeds with chemicals and soil tillage, resulting in escalating costs, soil erosion and degradation of soil, resistant weeds, and health risks for both wildlife and humans. Greenfield Robotics provides regenerative agriculture solutions without chemicals. Their fleets of autonomous robots are lightweight and cut weeds between rows of broadacre crops, day or night, reducing dependence on herbicides while supporting regenerative farming practices and reducing risk for farmers.

With its Cultivate Next investment, Greenfield Robotics will continue its efforts to build out its fleet of autonomous agricultural robots and develop additional capabilities for forthcoming iterations of its robots, including micro-spraying, cover crop planting, and soil testing.

"The work of Greenfield Robotics to build out a tech forward alternative to herbicides plays an important role in ensuring a more sustainable future for the agricultural industry," said Curt Garner, Chief Customer and Technology Officer, Chipotle. "We will help Greenfield Robotics scale their robotic offerings and explore how their robots can be deployed on farms within our supply chain."

"Like Chipotle's commitment to Food with Integrity, we believe in the future of real, responsibly and sustainably raised food," said Clint Brauer, founder of Greenfield Robotics. "In partnership with Chipotle, we can continue to explore creative solutions to some of the biggest challenges facing farmers across the United States."

New Age Fertilizer 

Inspired by the natural occurrence of lightning breaking down nitrogen in the air and rainwater bringing it to the soil as nitrate to create natural fertilizer, Nitricity has pioneered a practice of creating artificial lightning. The company leverages air, water, and renewable energy from the artificial lightning to produce a cleaner, more sustainable, and cost-efficient fertilizer. The current process of producing, distributing, and using nitrogen fertilizer by way of the Haber-Bosch method requires a large amount of fossil fuels and emits significant amounts of carbon dioxide, contributing to 5-7% of total global GHG (greenhouse gases). Nitricity's nitrogen fertilizer has 5 to 10 times less GHG emissions due to its electrified production and field application process. Nitricity is building its production model of fertilizer on or near its end customers to limit the emissions from fertilizer distribution and application. Currently, up to 20% of fertilizer in the U.S. is imported through an expensive and complex supply chain.

Nitricity has started field trials for their fertilizer product with Salinas Valley farmers, including Chipotle suppliers in the region. Funding from Cultivate Next will be used to scale up Nitricity's production of nitrogen, build out the company's infrastructure, and support the launch of its first commercial product within the next two years.

"We're proud to support Nitricity's pursuit of a product innovation whose environmental benefits are complimentary to Chipotle's approach to Food With Integrity," said Jack Hartung, Chief Financial and Administrative Officer, Chipotle. He added, "Fertilizers have experienced steep price increases in recent years due to supply chain issues, fossil fuel price volatility, and rising distribution costs. Nitricity's fertilizer offering not only has the potential to reduce the carbon footprint of the fertilizer industry, but it can be a cost-effective solution for growers in our supply chain."

"Nitricity is committed to producing fertilizer that is optimized for farmers, not factory production or freight distribution," said Nico Pinkowski, co-founder and CEO of Nitricity. "Partnering with Chipotle will unquestionably accelerate our path toward disrupting the industry with climate-smart technology."

Tim McAfee, a Cultivate Next Venture Collaborator and current Chipotle produce supplier noted: "I have visited the facilities of both Nitricity and Greenfield Robotics and am optimistic and enthusiastic about the impact these innovations could have on the growing community."

What's Next for Cultivate Next? 
Chipotle will continue to provide more updates on the Cultivate Next venture fund in 2024 and beyond. Companies interested in collaborating with Chipotle through the Cultivate Next venture fund can apply by emailing [email protected].  

TGI Fridays  announced  the hiring of Ray Risley as U.S President and Chief Operating Officer and Nik Rupp as President of International Markets and Chief Financial Officer. Both will report directly to CEO Weldon Spangler, who was appointed in October.

In the role as U.S. President and Chief Operating Officer,  Risley will be responsible for the supervision and management of the operational facets and performance standards of all TGI Fridays establishments within the United States, encompassing both Company-owned and Franchised entities. Risley joins TGI Fridays after serving as CEO of Via 313 Pizzeria, where he doubled the brand's number of units and successfully positioned the award-winning independent pizza chain for significant future expansion. Prior to that, he was President and COO of Front Burner Society, where he was integral to the growth of the Whiskey Cake Kitchen and Bar concept. Mr. Risley notably spent nearly 20 years in a variety of leadership roles at Del Frisco's Restaurant Group, Inc, including most recently as President of Del Frisco's Double Eagle Steakhouse.

TGI Fridays is also announcing the hiring of Nik Rupp as Chief Financial Officer and President of International. In this role, Mr. Rupp will oversee the financial strategy of TGI Fridays with an emphasis in accounting, finance and capital structure, as well as focus on growth and managing relationships with International franchisees. Mr. Rupp most recently held the role of COO at Papa Murphy's International, subsequent to serving as the company's CFO. Throughout his tenure at Papa Murphy's, he played an instrumental role in driving a clear vision, strategy, and growth for the international pizza company. Previously, Mr. Rupp held leadership positions at esteemed global consumer brands, among them, Specialized, Nike and Converse.

"We have a significant opportunity to lead this much-loved, heritage brand through a revitalized new chapter, and by bringing on Ray and Nik to our leadership team, we are confident in what we can accomplish in the coming year," said Weldon Spangler, CEO of TGI Fridays. "Not only do Ray and Nik have tremendous experience in the restaurant industry that will drive growth for our brand and our franchisees, but their enthusiasm and passion for TGI Fridays will also be a cornerstone to our vision for the company."

This news comes as TGI Fridays continues the revitalization of its brand, including reinvigorating many of its legacy menu offerings. Most recently, TGI Fridays unveiled its most innovative bar menu to date with the launch of its "Claus for Celebration" menu, offering up an incredible 14 new cocktails and mocktails for the holiday season. In addition, the brand revamped its world-renowned appetizers menu and rolled out its new Grilled & Sauced™ platform earlier this year.

With a laser focus on operational excellence and compelling menu offerings, TGI Fridays will continue to execute its growth-oriented business plan focused on revitalizing TGI Fridays. Delivering on "That Fridays Feeling™" has been synonymous with the iconic brand for nearly 60 years.

TGI Fridays operates and franchises nearly 700 restaurants across 51 countries. The company saw total system wide sales of $1.6B in 2022 with same US sales growing at +8% compared to 2019 (pre-pandemic). The company announced its most significant deal in September of last year, consisting of 75 new franchised restaurants to be opened throughout South and Southeast Asia over the next 10 years representing an additional $500MM in restaurant revenue.

Walk-On's Sports Bistreaux, the renowned restaurant and sports bar concept, is proud to announce the appointment of two industry veterans with Tyler Schack stepping in as the Vice President of Technology and  Jamie Davis being named the Vice President of Supply Chain & Procurement.

"We are thrilled to welcome Jamie Davis and Tyler Schack to the Walk-On's family. Their extensive experience and proven track records in their respective fields align seamlessly with our commitment to delivering top-notch experiences for our guests and assembling a high-caliber team to drive Walk-On's to new heights." said Chris Dawson, CEO of Walk-On's.

As the VP of Supply Chain & Procurement, Davis brings over fifteen years of invaluable experience in the Foodservice industry to her role at Walk-On's. Her previous experience includes positions as the VP of Supply Chain & Procurement at Insomnia Cookies, VP of Supply Chain at Edible Brands, Director of Supply Chain at Focus Brands (Cinnabon), and Director of Supply Chain at Tropical Smoothie Café. She's a proven procurement strategist who excels at building scalable distribution networks as a foundation for rapid revenue growth.