News Briefs

  • 12/13/2023

    eviivo Releases 2024 Hospitality, Booking Tech Trends Report

    eviivo logo
    eviivo, a hospitality software company known for its property management system, eviivo Suite, and mobile app, eviivo Mobile, announces the release of its annual Top Hospitality And Booking Tech Trends report for 2024. 
    “Travel is constantly changing every year, yet it always remains a force of good,” says eviivo CEO Michele Fitzpatrick. “Working behind the scenes, travel companies help generate travel trends with tech innovations that ensure travelers continue to have authentic, memorable experiences. We work closely with property owners, suppliers, OTAs and other reputable partners at eviivo with the common goal of exceeding expectations in the travel space, including the short term rental market, which will expand significantly in 2024 as demand for both consumers and property owners increase.”
    Major tech advancements, from AI to green tech, will shape hospitality and bookings in 2024, with positive impact for travelers, hoteliers, property hosts and vacation rental managers, as well as online travel agencies (OTAs) and other travel companies that will feel the shift, as well as expected growth. 
    For eviivo’s annual 7 Significant Travel Trends To Expect for 2024 report, click here
    According to Statista, the online travel market size worldwide reached the $433.2 billion mark in 2021, and it’s expected to reach $690.71 billion by 2026. 
    Top 5 Hospitality And Booking Tech Trends For 2024
    1. Gen AI will become “the new normal” 
    In 2023, ChatGPT, an OpenAI tool, became a household name and spearheaded the rocketship rise of Generative AI. While “Artificial Intelligence” has been around for decades, “Generative AI” is the evolution (and revolution) of AI; consider it the “next generation” of artificial intelligence. Generative AI technology can take text outputs, images, computer code - you name it - and create unique content to the user, trained to learn data sets and patterns — and only improve by creating new data the more it’s used. 
    With Generative AI, travelers have an “assistant” when booking trips, travel specialists have tools that make their job easier and property owners, from hoteliers to vacation rental hosts, leverage Gen-AI to reduce redundant work while running their business to gain back more personal time. 
    eviivo is the first hospitality software company to introduce Gen-AI for independent accommodation in May 2023 with the launch of eviivo Concierge, a virtual concierge for property hosts, hoteliers and vacation rental group managers, who can utilize the tool on their websites. In eviivo’s latest case study with partner Expedia Group, UK’s Brambles of Inveraray is experiencing +8% year-over-year revenue growth and international exposure, enabled by eviivo Suite and the integration of eviivo Concierge.
    Generative AI will remain a buzzword — and a standard — in 2024. noted in its 2024 annual report that only 6% of travelers used AI to plan a trip in 2023; 40% would use Gen AI to help find a hotel or vacation rental in 2024.
    In November 2023, eviivo partner Airbnb announced its acquisition of AI company GamePlanner.AI to “develop some of the best interfaces and practical applications for AI,” according to CEO and co-founder Brian Chesky.
    On December 6, Google officially launched its long-awaited Gemini, a powerful AI model that can seamlessly understand, operate across and combine text, code, audio, image, video and other types of information, and it will power Google AI apps like the Bard chatbot and Search Generative Experience. 
    2. “Green tech” is on the rise 
    The environment and futuristic tech will harmonize in hospitality. In 2024, we’ll see more technology supporting sustainability, which will include the obvious— automation! — though more companies will “walk the talk” to reduce carbon emissions and prioritize the environment, especially with green tech.
    “Green tech” is eco-minded solutions that aim to reverse and reduce human impact on the environment, whether the use of LED or alternative energy. Famously, both Google and Apple have made commitments to be carbon-free by 2030.
    Many hotels, vacation rentals, Airbnbs and other independent accommodations, such as inns and castles, will have a stronger commitment to eco-sensibility, which travelers are preferring, resulting in more bookings and guest satisfaction. Newer properties opening in 2024 will promote “green tech” to attract guests, and online travel agencies are encouraging eco-responsibility, such as, that offers a “Travel Sustainable” status badge for properties on their website.
    34-acre eviivo Collective retreat Desert Harbor in New Mexico was built using only eco-friendly materials, including concrete piers to minimize footprint of building and maximize integration with the landscape. The eco-retreat is powered completely by the sun and off the grid (expect unbelievable night sky watching) and is one of few properties in the world that encourages dogs to be off-leash to explore the boundless and unlimited public wilderness and tap into their canine ancestry.
    In Edinburgh, Scotland, eviivo Collective property Rachel’s Farm is well known for its health and wellness and yoga retreats, as well as lavish cottages with new accommodations to open in 2024. It’s the only property in Scotland dedicated to reforestation and offers an immersive reforestation program for guests. 
    Another eviivo Collective UK property leading the way in sustainability is award-winning off-grid eco lodge The Sanctuary in Cornwall, known for its sustainable zero-carbon living in 12 acres of woodland and wildflower pasture and overlooking the beautiful Fowey Estuary. The property offers ‘Travel Sustainable’ status on and holds a Gold rating from Green Tourism.
    It’s not just properties dedicated to a greener planet. eviivo and partner Devitech, an innovative environmental company, work together to install EV chargers at hotels, vacation rentals and other properties. The demand for electric vehicles has been high for 2023, so much that places are “racing” to install chargers. 
    According to eviivo partner’s Travel Predictions 2024 trends report, over half (53%) of 27,000 travelers surveyed seek accommodations blending comfort with innovative sustainability features. 
    3. Faster everything thanks to 5G
    In 2024, 5G connectivity picks up speed (pun intended), offering network speed 1,000 times faster than 4G LTE. While 5G was launched in 2020, it will hit a stride in 2024. 
    Travelers can expect faster connectivity, including TV and internet speeds, as well as mobile. This has already been proven in remote areas of the world, as well as cruise ships. The number of 5G hot spots also continue to flourish. The growth of 5G will also enable platforms like eviivo to continue to add more advanced features, similar to eviivo Concierge, to benefit customers.
    The travel industry sees a boon with faster connectivity, whether its guests booking vacation rentals directly (and quickly) on social media, or allowing immersive experiences (such as virtual reality or high-quality, high-resolution streaming) at major travel trade events and conferences, including eviivo-sponsored Independent Hotel Show in London, with high-speed, low-latency connectivity, which means lower battery consumption and supporting more devices.
    5-G is also pivotal for facilitating IoT devices and sensors at events, as well as data analytics. 
    4. Travel apps will make a strong impact in B2B and beyond
    When eviivo launched eviivo Mobile, the first of its kind mobile app, in 2022, more than 82% customers downloaded the app in the first two months, and the app won “Mobile App of the Year 2023” by TravelTech Breakthrough Awards. eviivo Mobile offers convenience for property hosts, owners and boutique hoteliers in short-term rentals to successfully run their business anywhere, any time. 
    Mobile apps will continue to see growth in B2B, due to its convenience and connectivity. Hopper, a mobile app with 100 million users as of June 2023, recently launched Hopper Cloud for the B2B space.
    In tourism, 76% of global travelers appreciate travel apps that reduce the stress of trip planning, and 60% of global travelers would use a sustainable travel app where they can unlock rewards, according to
    Further, social media influencers have worked with partners to facilitate bookings on various channels. With the rise of affiliate programs and e-commerce marketplaces such as Thatch and TrovaTrip, influencers or anyone for that matter can become a creator to curate and host trips — and get paid a percentage of the booking. 
    5. The rise of strategic partnerships and tech integrations
    Teamwork makes the dreamwork, and more travel companies are leveraging partnerships to be stronger forces and reach broader audiences. 
    For example, Expedia Group expanded travel partnerships across Europe with Ryanair, Icelandair, Iberia Airlines and Deutsche Hospitality on December 5, encompassing B2B technology, advertising partnerships and supply distribution deals. The partners have access to Expedia’s tech and industry expertise. 
    Expedia saw 55% revenue growth in Q1 (compared to 2022) with the adoption of partners. 
    Partnerships are key with omnichannel platforms to help bolster APIs, which offer seamless integration for apps, payment systems, OTAs and extranets, though focus in 2024 will move toward deepening integrations versus going wide. “A suite that performs 80 percent of its job with APIs that really matter and go deep is more beneficial than a tangled web of APIs,” says Fitzpatrick. “Our priority has always been quality over quantity.”
    “Partnering with the most reputable travel tech companies, from OTAs such as Expedia, Airbnb and, to strategic integrations with top companies such as PriceLabs and Duve, increases the functionality and reliability of our award-winning platform,” says Gwen Merlin, EVP Strategic Solutions and Partnerships, “and also allows our customers to improve booking results.”
    eviivo recently partnered with Boostly to help customers design their own independent website for direct bookings with their hotels, vacation rentals, inns and Airbnbs, and GiftUp, which allows customers to buy gift certificates directly through eviivo Suite.  
    Through internal eviivo data, traditional hospitality, such as hotels and B&Bs, have seen a surge in bookings, and vacation rentals are also gaining more popularity than ever before, in part to the exposure on OTAs and improved eviivo Suite integrations.
    Tech integrations and partnerships improve scalability and customization while offering customers more value, options and flexibility. 
  • 12/13/2023

    SPB Hospitality Promotes Kristen Hohl to VP of Marketing

    SPB Hospitality logo

    SPB Hospitality, an operator and franchisor of full-service dining restaurants, recently announced the promotion of Kristen Hohl to Vice President of Marketing. Hohl previously served as Senior Director of Marketing for the organization. She is a career restaurant professional with extensive experience in marketing and operations.

    “Kristen has been vital in our growth over the past five years, and we are proud to have her take on this new leadership role to further expand the presence and relevance of our brands,” said Josh Kern, CEO of SPB Hospitality. “She consistently demonstrates exceptional leadership, strategic thinking, and a deep understanding of our industry. Her dedication and expertise make her the ideal candidate to lead our marketing efforts as we move forward.”

    Kristen Hohl joined Logan’s Roadhouse in 2018 as Marketing Manager and in 2020 continued with SPB Hospitality as Marketing Director. She was promoted to Senior Director of Marketing in 2022 before taking on her current role as Vice President of Marketing. In this capacity, she will oversee all aspects of marketing strategies and initiatives to ensure marketing efforts align with the company’s long-term objectives and provide support to franchise partners. Hohl will be responsible for the marketing and brand development of the diverse portfolio of SPB Hospitality including J. Alexander’s Stoney River Steakhouse, Logan’s Roadhouse, Krystal Restaurants, Old Chicago Pizza & Taproom, Rock Bottom Restaurant & Brewery, Gordon Biersch Brewery Restaurant, ChopHouse & Brewery, Big River Grille & Brewing Works, AIA Ale Works Restaurant & Taproom, Ragtime Tavern Seafood & Grill, and Seven Bridges Grille & Brewery.

    A graduate of Ohio State University, Hohl has dedicated her career to restaurants.  Having previously served as Marketing Manager for O’Charley’s Restaurant & Bar, and Local Store Marketing for Claim Jumper Restaurants, Kristen has gained a reputation for bridging the gap between operations and marketing.

    Hohl launched her career in restaurant operations in 2002 when she joined Thomas and King (Applebee’s) as a Corporate Trainer. It was here that she gained an understanding of every role in the restaurant and how to develop strong teams for the organization. She also served as Kitchen Manager for Thomas and King, where she continued to train staff while also successfully managing budgets and food costs.

    “I am incredibly honored to step into this new role with SPB Hospitality,” said Kristen Hohl, Vice President of Marketing for SPB Hospitality. “These are very exciting times for our exceptional brands and our team is poised to enter this new era of marketing and support the growth of our restaurants.”

    For more information about SPB Hospitality, visit

  • 12/13/2023

    Wingstop's New CIO

    Wingstop  named Chris Fallon as SVP, Chief Information Officer, charged with leading the brand's enterprise and restaurant technology solutions, IT infrastructure and information security.

    Fallon is an experienced technology leader, where his responsibilities spanned retail back-of-house, corporate, licensed stores and CPG technologies at Starbucks over his 14-year tenure. Most recently, Chris served as Chief Information Officer at Fortune Brands Water Innovations, overseeing the Moen and House of Rohl businesses.

    "Wingstop's category of one position is further strengthened by our tech-forward strategy and vision to digitize every transaction," said Wingstop's President & CEO, Michael Skipworth. "Having Chris onboard will build on our strong foundation, and take our enterprise and restaurant technology solutions to the next level."

    Chris joins Wingstop on the heels of Q3 earnings, reporting 66.9% digital sales, and a system-wide sales increase of 26.5%. 

  • 12/13/2023

    Trump International Beach Resort Selects Aptech for Financial Management

    Trump International Beach Resort in Miami

    Trump International Beach Resort in Miami announced that it has selected Aptech to gain access to the financial information it needs to make effective business decisions. The luxury destination is leveraging the complete portfolio of Aptech solutions – PVNG, Execuvue, and Targetvue – to streamline all enterprise accounting, business intelligence and budgeting and forecasting processes, making the property more financially efficient than ever before.

    “Aptech is bringing a new chapter of optimization to our finance operations,” said Danny Williams, TIBR managing director. “Simplifying manual processes while producing accounting information and executive reports on the go is essential – and multiple database integration is the icing on the cake. By adding this trifecta of solutions, we can extract data more seamlessly from both internal departments and outside sources, such as STR and TripAdvisor.

    “These combined solutions enable us to consolidate amounts reflected on the P&L and Balance Sheet, explore individual transactions included in the General Ledgers, and minimize the extra time it used to take to open multiple files and create individual manual reports to review information,” Williams said. “We couldn’t be more pleased to partner with Aptech.”

    50+ Years of Hospitality Service
    Aptech – a finalist in the "2023 Hotel Tech Awards" by Hotel Tech Report in the category of "Best Finance & Hotel Accounting Software," has been a pioneer of hospitality software technology for more than 50 years. The company is focused on connecting people with computers and information to solve significant problems in the hospitality and service industries.

    • PVNG features the Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation that today’s hotel operators are seeking with much-needed browser navigation. Its OCR invoice processing, myriad of payment options, drill-down capabilities in financial statements and reports, ability to handle single or multi-property accounting, and the fact that it can be deployed as a hosted service, explains why this accounting solution is in such high demand.

    • Execuvue features a dashboard platform that delivers stunning images of financial and operational data that hoteliers can act upon. Leveraging AI-powered analytics, Execuvue helps operators make smarter business decisions and configure data regionally, giving operators a performance snapshot portfolio wide, as well as by region, brand, and property.

    • Targetvue provides accounting teams with “one version of the truth.” It consolidates reports, identifies trends, and eliminates the maintenance and distribution of Excel spreadsheets throughout the organization. Automated forecast snapshots offers users ad-hoc capabilities to previous and future performance projections.  

    Sam Costa, Aptech Director of Client Success, said all three Aptech solutions continually achieve high marks across the board for ease of use, ROI, implementation and customer support.

    Trump Hails Aptech’s ‘Outstanding’ Customer Service & Support

    Out of the gate, Williams said the accounting team was greatly impressed by Aptech’s customer service culture. Whenever questions arise, he said, team members always receive prompt responses from live agents in minutes.

    “The Aptech team is very professional, candid, and respectful,” Williams said. “They are also great listeners with a vast knowledge of the hotel industry. At a moment’s notice they are willing to develop new reporting tools to help us increase productivity, and they work with us daily on integrating their solutions with multiple peripheral property systems. In a word, Aptech’s customer service and support is ‘outstanding.’ We have not received a negative answer and never once heard ‘we can’t do it.’ This speaks volumes to their core values and how they treat customers.”

    Aptech’s Costa had this to say: “Amazing comments from customers are not foreign to Aptech. But when properties like the Trump International Beach Resort sing your praises and boast about our support department, it speaks volumes to our customer commitment. We appreciate the unbiased reviews from hoteliers – people whom we consider family and the reason we have been in business for more than five decades.”

    For more information on Aptech solutions, visit

  • 12/13/2023

    Amadeus: 46% of Travel Companies to Increase ESG Investment in 2024

    sustainable earth friendly  green globe

    Alongside global targets, travelers are increasingly demanding that travel experiences align with their values and expectations when it comes to sustainability.

    Against this backdrop, Amadeus commissioned research among 896 senior sustainability decision makers across nine markets and seven segments of the travel industry to gain insight on ESG ambitions, priorities, and challenges.

    The study revealed optimism for the global travel industry about hitting the UNWTO-proposed goal to reach net zero by 2050. 89% of ESG decision makers believe the industry can reach its target. Of that 89%, 36% believe it is possible to reach without any adjustments, while 53% believe it is possible, but progress needs to be accelerated urgently.

    Key to this is a focus on action. 90% of those surveyed have a step-by-step strategy in place to help them achieve environmental sustainability objectives or are planning to implement one in 2024. 94% of respondents are either currently active or plan to be actively involved in social sustainability initiatives that impact beyond their organization. This commitment was matched by increased investment, with 46% of respondents anticipating investing more in 2024 than last year.

    Despite the optimism, the study identified barriers to delivering on environment, social and governance initiatives:

    • 40% cited cost as the biggest barrier for environmental commitments, followed by lack of technology and knowledge (30%) as well as C-suite buy-in (25%).
    • For social initiatives, the biggest barriers include lack of technology (32%), cost (31%), lack of knowledge (28%) and C-suite buy-in (27%).
    • For governance initiatives, the barriers highlighted include lack of knowledge (31%), cost (31%), lack of technology (29%) and C-suite buy-in (25%).  

    Notably, the study highlighted a clear and recognized role for technology to help the industry reach its ambitions. 92% of respondents indicated technology is important to help organizations achieve environmental sustainability objectives, with 91% saying the same for social objectives. Artificial Intelligence and Virtual Reality were particularly important:

    • 33% of respondents highlighted generative AI initiatives as the technology with the highest potential to accelerate environmental sustainability as it can guide travelers to more sustainable options across the traveler journey.
    • 31% said technologies that generate operational efficiency improvements as well as access to data for true personalization would be important.
    • 38% said they can help to drive social progress by improving access to travel through integrated accessibility technology on public transport, at the airport or on a flight.

     Ultimately, there is work still to be done for the industry to deliver on its sustainability ambitions; 37% of ESG decision makers recognized that more access to technological solutions is needed. Those that felt it was unlikely they would meet their targets within the timeframe set highlighted the need for further collaboration across the industry (33%).

     “As the travel industry continues to navigate the complexity of delivering on ESG targets, I’m encouraged by the optimism and the commitments being put in place – from investments to strategic planning to technological solutions. At Amadeus, we’re working to embed ESG at the core of our business, supporting travel players on their journey to becoming more efficient and enabling travelers to make more informed choices. Together, we can make travel more sustainable,” says Jackson Pek, SVP and Group General Counsel, Amadeus.



    The survey was conducted from September to October 2023 by strategic insight company Opinium Research. The findings are based on 896 senior decision makers responsible for sustainability and ESG across travel sellers, hotels, mobility companies, airports, airlines, DMOs and corporations in markets including Australia, France, Germany, India, Mexico, Singapore, Spain, the UK, and the US.

  • 12/13/2023

    Le Méridien Pasadena Arcadia Enjoys a 24% Increase in F&B Revenue Thanks to Mobile Dining

    Exterior view of Le Meridien Pasadena

    Le Méridien Pasadena Arcadia, part of Aimbridge Hospitality, has embraced evolving customer preferences and technological advancements by implementing IRIS' mobile dining app, resulting in a transformation of their F&B operations and guest experience.

    IRIS, a provider of digital F&B and guest experience platforms, was chosen by Le Méridien Pasadena Arcadia to provide guests with a modern, digital F&B ordering experience and maximize F&B orders from leisure and corporate guests, especially during peak occupancy.

    With 233 hotel rooms and over 14,000 square feet of stylish event space, the four-star hotel has subsequently increased F&B revenue by 24% year-on-year through IRIS’ mobile dining app, with digital orders surging by 18%. 

    Tes Deregla, Director of Food & Beverage at Le Méridien Pasadena Arcadia added, “Mobile dining is not only time-saving for both guests and staff, but also combines the best of both worlds in terms of efficiency, customization and convenience.

    The digital ordering app has significantly elevated our F&B revenue and enhanced guest satisfaction. The streamlined QR code process and user-friendly app ensures swift and convenient navigation for guests - akin to UberEats, but with shorter wait times and a fresher, superior culinary experience!”

    Committed to sustainability and streamlined resources, the hotel aimed for a paperless, efficient F&B ordering system. The mobile dining app aligns with this vision, offering a modern, digital alternative to traditional paper menus, and empowering the hotel to allocate resources based on demand, enhancing operational flexibility.

    Graham Rushin, VP Sales and Marketing at IRIS commented, “In the dynamic landscape of the hospitality industry, Le Méridien Pasadena Arcadia's success story with IRIS' mobile dining app serves as an inspiring example of how embracing technology can revolutionize F&B operations, drive ancillary revenue, and elevate the overall guest experience. 

    The seamless digital ordering experience has become a guest favorite, creating a win-win for both the hotel and their valued guests."

    Guest satisfaction and average spend has also improved. Guests can now customize and personalize their orders, add messages to the chef and enjoy a quicker, more accurate delivery with customer wait times being halved. Guests are more comfortable ordering online in their own time, from the comfort of their own devices – they don’t feel judged, they can order as much as they like and can add a range of additional items and condiments to their order thereby boosting spend.

    It's evident that guests have readily adopted this streamlined approach, making the most of the convenience offered by digital ordering.

    Read more on the IRIS and Le Méridien Pasadena Arcadia's success story here.

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