Hapi, a platform for fast and cost-effective connectivity between hospitality technology systems, announced a new integration with Operto, a hospitality operating system that allows hoteliers to centrally manage portfolios and automate workflows across both the back and front offices. Through the integration, Operto can ingest data from the industry’s leading Property Management Systems by writing to a single Hapi API.
Hotels are increasingly relying on self-service tools like digital check-in and mobile keys to improve the guest experience while automating back-office tasks to tackle sustained labor challenges. Operto’s hospitality operating system allows hoteliers to centrally manage portfolios and automate workflows including digital check-in, mobile keys and access permissions, guest communication, upsells, housekeeping schedules and tasks, noise monitoring, energy management, and more.
With streaming data between Operto and the hotel PMS in real time, operators can now take advantage of a unified platform to connect their teams, guests, managers and smart devices to help automate routine tasks. This, in turn, will reduce costs and increase operational efficiency.
The Opus Hotel, a boutique luxury lifestyle hotel in Vancouver, Canada, is already taking advantage of the integration to provide an enhanced and personalized guest experience.
“By connecting Operto to our PMS, we are able to offer a modern and cost-effective digital key experience to our guests. We have received excellent feedback from users since implementing the program earlier this year and have thoroughly enjoyed working with the team at Operto”, said Sarah Vallely, General Manager of OPUS Vancouver.
“Integrations are a key component to providing hoteliers with a platform for innovation,” added Steve Davis, CEO at Operto. “With new abilities to share data across systems, we can arm our partner hoteliers with the right information to enhance the guest experience and drive operational efficiencies at the same time.”
Operto is the latest hotel technology solutions provider to turn to Hapi, a hospitality connectivity platform that exposes event streams and transactional APIs at scale. Hapi aims to help hotel companies innovate faster by removing integration, development and deployment challenges. The secure integration between Hapi and Operto will allow hoteliers to access critical data in a short amount of time with little to no development work on their end.
“Automation is critical to improving operational efficiency in hotels today, and we are excited to help partners like Operto provide solutions to one of the industry’s top challenges,” said Luis Segredo, CEO of Hapi. “Hapi has become the de facto API standard for connectivity and we’re proud to be helping hoteliers at corporate levels action their data.”