News Briefs

  • 7/25/2023

    Cvent Unveils Innovative Event Marketing & Video Hub with Launch of "Cvent Events+"

    cvent teaser logo

    Cvent, an industry-leading meetings, events and hospitality technology provider, today unveiled its new Cvent Events+ solution at Cvent CONNECT in Las Vegas. As an innovative component of Cvent’s leading event marketing and management platform, Events+ enables year-round engagement with event audiences and empowers users to capitalize on the power of video to facilitate a more effective event marketing strategy.

    Events+ is built to leverage existing event content in a fully branded, on-demand video library, enabling event organizers to better engage audiences and generate interest for future events.

    Events+ works seamlessly with Cvent Registration, the Cvent Attendee Hub, and Cvent Webinar, and its robust cross-promotion tools help increase visibility, registrations and attendance across an entire event program. It also includes an innovative feature allowing logged in guests to see who from their prior event connections are planning to attend upcoming events.

    "Many of today’s event organizers and marketers are hosting more events – across more formats – than ever before, which can make it challenging to capitalize on all the incredible content and leverage it to increase brand awareness and drive attendees to their upcoming events,” said Cvent Chief Marketing Officer, Patrick Smith. “Events+ acts as a digital extension of an organization’s event program where attendees will go to binge on curated ‘best of’ on-demand event video content and easily find and register for upcoming events. We’re excited to unveil this new solution to help organizations engage with their audiences year-round, while giving event marketers and planners more opportunities to extend the life of their events and maximize attendance for their event and webinar programs.”

    Cvent Events+ addresses many of the top event planner and marketer pain points by:



    Increasing awareness for upcoming events and webinars


    Most organizations host multiple events and webinars but struggle to establish an effective cross-promotion strategy to maximize attendance at these events. The event calendar within Events+ displays and promotes upcoming events, allowing Events+ visitors to explore details of each event and easily register. This continuous interaction establishes anticipation for upcoming events, increases general interest in the community, and ultimately leads to higher attendance and brand engagement.





    Driving attendee engagement in between marquee experiences


    Events+ offers a dynamic way to capture the essence and key moments of your gatherings, allowing attendees to relive the best experiences on-demand. Events+ also serves as a valuable resource for those who couldn't attend in-person, providing them with a unique opportunity to experience event highlights and gain insights through educational session content, which expands your event's reach and overall impact.





    Enhancing use of event video content and session recordings post-event


    With many organizations hosting a mix of in-person, virtual, and hybrid events and webinars, marketers and planners have access to more event video content than ever before. Events+ offers an easy way to edit, curate, repurpose and promote that content beyond event dates to drive further engagement and attendee interest.





    Mitigating complex, costly, or ineffective online video hosting platforms


    Common online video hosting platforms can be cost prohibitive, don’t provide content discovery options – and often include distracting advertising – making for a sub-par viewing experience. Events+ offers a fully branded online video hosting service, giving the power back to event planners and marketers.

  • 6/21/2023

    Shiji and IPORT Partner to Transform Hotel Restaurant Operations with All-in-One Tablet and Payment Device Solution

    Shiji teaser logo

    Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

    The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

    “IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

    "The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

    The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

  • 6/24/2023

    Steak n Shake Adds New Way to Pay

    Steak n Shake exterior in Indy

    Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.

    “Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”

    In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.

  • 7/25/2023

    Pace Revenue Rebrands to FLYR for Hospitality

    FLYR Hospitality Logo

    Last year, Pace was acquired by FLYR. Ever since, both teams have been hard at work integrating and growing these platforms. Pace's transition to the FLYR umbrella is a testament to this joint effort. 

    "We are taking another important step in our journey as we become FLYR Hospitality,” said Jens Munch, CEO. “Since our founding, we have been on a mission to transform the hospitality industry with AI and machine learning. We are excited to take this to the next level under the broader FLYR brand."

    Moving forward as FLYR Hospitality, the company will remain laser focused on delivering the best results for its customers and the best experience for its team. It will continue to accelerate its AI-first approach, as it delivers hospitality revenue optimization solution.

  • 7/25/2023

    LivAway Suites Doubles Down on Tech-Forward Commitment with Virdee Partnership

    Virdee Logo

    LivAway Suites™, the developer-centric, economy-extended stay hotel brand, has announced a partnership with software-as-a-service company, Virdee, to strengthen their technology-forward brand standards for guests.    

    The collaboration with Virdee will implement a variety of user-friendly technologies in order to enhance and streamline the overall guest experience. These technologies include self-serve check-in, around-the-clock virtual reception, and pre-check-in options, as well as other web, mobile, and kiosk services. Through the digital guest engagement platform, customers will enjoy 24/7 touchless check-ins and digital room keys all from the palm of their hand. 

    For developers, this partnership will provide a competitive advantage, operational efficiencies, and the ability to drive more revenue through cross-sale opportunities within the check-in process and add-ons available through the app.

    "Contactless technology is a boon for our industry, and our partnership with Virdee provides a seamless digital guest service solution through mobile, kiosk and online - at the same time offering additional revenue streams and reducing operational costs at each LivAway Suites hotel," remarked Kevin Dailey, Chief Operating Officer of LivAway Suites. "Our partnership with Virdee doubles down on our commitment of being the most tech-forward brand in our segment 'because our guest deserves better™.'" 

    "LivAway Suites' technology-centered, developer-focused approach makes them an ideal hospitality partner for Virdee", said Branigan Mulcahy, Co-Founder of Virdee.  "Leveraging the operational efficiencies that Virdee offers, gives LivAway Suites an innovative leg up on their competition in the extended stay segment."  

    LivAway Suites, created "for developers, by developers™," currently has over 25 locations in various phases of development across the United States. Over the past few months, LivAway Suites has broken ground on locations in metro areas of TennesseeWashington, and Utah, with many more markets to follow in the coming months.   

    To learn more about LivAway Suites, visit  

  • 7/25/2023

    Hotel Hiring Spree Pays Dividends in Customer Satisfaction, J.D. Power Finds

    JD Power Logo

    With average U.S. hotel occupancy on track to reach 63.8% in 2023,1 just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. According to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured. Driven in large part by a hiring surge in the leisure and hospitality sector during the past 12 months, new and returning hospitality workers are providing a generally positive hotel stay experience.

    “Hotel hiring continues to increase, and leisure and hospitality is the ‘rock star’ among industries reported in monthly U.S. Bureau of Labor Statistics employment figures,” said Andrea Stokes, hospitality practice lead at J.D. Power. “This boost in hotel staffing is showing up in the form of high customer satisfaction scores. Staff service is now the highest-scoring factor in this study across all hotel segments from economy to luxury, underscoring the critical role that frontline staff play in defining the guest experience.”

    Following are additional key findings of the 2023 study:

    • High scores for hotel staff linked to low problem incidence: Overall satisfaction with hotel staff is 701 (on a 1,000-point scale), making it the single highest-scoring factor in this year’s study. Hotel staff play a key role in avoiding and resolving problems, with 86% of hotel guests saying they experienced no problems during their stay.
    • Creating a perfect lobby: Guests’ experience with hotel lobbies/common areas can positively affect overall satisfaction, but it plays out differently in various hotel segments. Among luxury hotel guests, for example, it is important to have a lobby that is modern and unique. In upscale hotels, particularly upscale extended stay hotels, guests are looking for a lobby that is welcoming and inviting.
    • Value remains crucial to satisfaction: Value for price paid given quality and service received is still top of mind for hotel guests. Overall satisfaction among guests who rate the value for price paid of their guest room as excellent or perfect (on a scale of poor to perfect) is 302 points higher than among guests who do not.

    Study Rankings

    The following hotel brands rank highest in guest satisfaction in their respective segments:
    Luxury: Waldorf Astoria (788) 
    Upper Upscale: Hard Rock Hotels (723) for a third consecutive year and 
    Margaritaville Hotels & Resorts (723), in a tie
    Upscale: Cambria Hotels & Suites (738)

    Upscale Extended Stay: Hyatt House (729) (for a second consecutive year)
    Upper Midscale: Trademark Collection by Wyndham 

    Upper Midscale/Midscale Extended Stay: Home2 Suites by Hilton (681)
    Midscale: Tru by Hilton (708)
    Economy: Americas Best Value Inn (637) and 
    Microtel by Wyndham (637) in a tie

    Economy Extended Stay: WoodSpring Suites (609)

    The North America Hotel Guest Satisfaction Index (NAGSI) Study was redesigned for 2023. Now in its 27th year, the study measures overall customer satisfaction based on performance in six factors (in alphabetical order): communications and connectivity; food and beverage; guest room; hotel facility; staff service; and value for price. The study benchmarks the performance of 102 brands across nine market segments and is based on responses from 33,754 hotel guests for stays between May 2022 and May 2023.

    For more information about the North America Hotel Guest Satisfaction Index (NAGSI) Study, visit

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