News Briefs

  • 6/12/2023

    AtlasIED Announces Enhanced Weather-Resistant Loudspeakers at InfoComm 2023

    atlas ied logo

    AtlasIED, a global electronics manufacturer of audio, mass communications, and sound masking solutions, unveiled its new AS Series of all-weather, surface-mount loudspeakers at InfoComm 2023 in Orlando, Florida. Additionally, the company demonstrated the Atmosphere AZMP featuring a combined audio processor and amplifier, the X-ZPS paging station, and the upgraded firmware, Atmosphere 3.0.

    Featuring modern industrial design that complements any space, as well as high efficiency transformers with flat response, the AS series bring high-end performance and an upgraded aesthetic to the surface mount category. An installer’s dream, each size offers several mounting options available to make even the most challenging indoor or outdoor installations easier. The AS series is available in five full-range models, including a 4-inch, 5-inch, 6-inch, 8-inch, and 10-inch model, along with a 10-inch subwoofer. Each loudspeaker supports multiple mounting options, including yokes, universal brackets, and VESA compatibility.

    “The AS Series is our most advanced, outdoor-ready surface mount loudspeaker to date, combining an enhanced design and smooth sound quality with the versatility our customers need,” said Mike Ulrich, Vice President of Speciality Acoustical Projects at AtlasIED. “Whether you’re looking to create high-energy in an outdoor shopping plaza, a festive atmosphere in an open beer garden, or even a calming mood in a hotel lobby, the AS series capably handles a variety of climates and unpredictable weather conditions.”

    Available in black or white, AS Series loudspeakers are constructed of weather-resistant materials, making the line perfect for all types of applications, particularly in wet or high humidity areas. UL1480 listed and IP55 rated, the AS Series will be available for purchase later this year.

    Atmosphere AZMP and X-ZPS at InfoComm 2023

    AtlasIED will also demonstrate several Atmosphere audio processing and control platform products for the first time in the United States. The company will highlight the new Atmosphere AZMP4 (4-zone) and AZMP8 (8-zone) audio processors with built-in premium amplification to help customers consolidate products in an audio rack and streamline system integration. The company will also feature the Atmosphere X-ZPS, an advanced multi-zone paging station

    accessory natively compatible with AtlasIED AZM and AZMP processors. AtlasIED will show all Atmosphere products running Atmosphere 3.0, the latest major software update for the platform, which adds self-test continuous monitoring and supervision of system health and performance, sound masking generation, and other optimizations.

    See these latest products from AtlasIED at InfoComm at the Orange County Convention Center in Orlando in Booth #1600, or learn more at www.atlasied.com.

  • 6/1/2023

    Tim Hortons Expands EV Charging Stations

    EV charging

    For electric vehicle owners in British Columbia, Tim Hortons is now fueling road trips in more ways than one.  The company has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new charging stations at restaurants throughout  British Columbia.

    Tim Hortons announced the pilot in February in an effort to study the technology, its usage and opportunities.

    "We have been thrilled with the results of the pilot so far.  Usage of the charging station in Oakville has surpassed our expectations and we received many calls with requests to expand the pilot," said Paulo Ferreira, Senior Director, International Strategic Restaurant Design and Building Standards, Tim Hortons. "With more than 3,300 eligible restaurants across the country, we continue to look for opportunities to expand the pilot and contribute to the EV infrastructure."

    The BC expansion, supported by the Province of BC's Community Charging Infrastructure Fund and Koben Systems Inc. (KSI), placed charging stations strategically in Nanaimo, Langford, North Vancouver, Burnaby, Abbotsford and Coquitlam to create paths within the province, allowing guests to travel from restaurant to restaurant strictly on electric power.

    Tim Hortons offers charging stations as a courtesy to guests at six locations.  As of March 31st, 2013, Tim Hortons had 4,288 system-wide restaurants, including 3,453 in Canada, 808 in the United States and 27 in the Gulf Cooperation Council. 

  • 6/12/2023

    BRIX Holdings Streamlines Network, Security Operations

    Friendly's exterior

    BRIX Holdings, a multi-brand franchising company, has chosen Interface Systems to deploy managed network, business voice, PCI compliance, business security, and business intelligence solutions for all their franchise locations, including Red Mango Cafe, Smoothie Factory + Kitchen, Souper Salad, Orange Leaf, Humble Donut Co, Greenz, Friendly’s and Pizza Jukebox.

    Interface’s solutions enable BRIX to offer its franchisees a modern and proven technology template that can be replicated with ease at any number of locations consistently. By choosing Interface’s suite of managed services, BRIX offers franchise operators a proven technology model to run successful businesses.

    Networking and Voice Solutions

    Interface’s network-technology-in-box solution includes prefabricated, tamper-proof network cabinets with switches, routers, firewalls, and connectivity needed to keep critical restaurant applications running 24X7. With Interface, BRIX offers its franchisees the option to deploy a reliable network backbone with guaranteed uptime, using a plug-and-play model. Franchise operators now also have the ability to go online at any location in the US without the complexity of dealing with local service providers.

    The VoIP solution offers franchise operators the flexibility to configure call handling and routing best suited to improve customer experience and internal productivity.

    PCI compliance services allow franchise operators to efficiently address the complexity of managing customer payment data securely. Operators have access to online training, self-assessment questionnaires, and helpful templates to remain PCI compliant.

    “One of the bonuses of being a BRIX franchisee is that we help standardize critical technologies and make it as simple as possible so that the franchise operator can focus on the business,” says Carissa DeSantis, Chief Technology Officer, and HT's Top Women in Restaurant Technology - Innovator Award Winner

    Enhanced Security

    With Interface’s remote video monitoring solutions, franchisees now have access to a consistent and reliable security presence without the need to hire expensive guards. With 24X7 monitoring from Interface’s interactive Security Operations Center (iSOC), restaurants have access to a discreet, always-on security solution. Restaurant employees can easily contact trained intervention specialists at the iSOC who can then evaluate the situation and take necessary steps, following predefined protocols. In addition, the solution has a low monthly service cost that makes budgeting easy for franchise operators planning to expand operations.

    Business Insights

    Interface will be working with BRIX to leverage the restaurants’ security cameras to reveal valuable operational information for franchise operators, including ordering times and wait times inside the store and at the drive-thru, table turnover, the effectiveness of self-service kiosks, and gaps in shift management. 

    View the video testimonial and complete case study for more details. 

  • 6/12/2023

    SpotOn Introduces 'Order While You Wait' Functionality

    SpotOn mobile app for ordering

    SpotOn introduces Seat & Send. After joining a restaurant's waitlist or reservation roster, Seat and Send allows guests to pre-order food or drinks that will be fired to the kitchen immediately after the guest is seated. The new advancement promises faster service, enhanced guest satisfaction, and improved operational efficiency for restaurants.

    SpotOn developed Seat & Send as a way to enhance the guest experience from the start while helping operators maximize orders, grow their average ticket size and "achieve that elusive third turn without sacrificing the third round." With Seat & Send, guests can now make the most of their wait time by  browsing the menu and placing orders right from their smartphone devices. The Seat & Send solution allows guests to receive their orders faster, while restaurants can improve operational efficiency, turn tables faster, and reduce pressure on servers.

     

    How it Works

    Seat & Send brings together the power of SpotOn Restaurant, SpotOn Reserve, and SpotOn Order to allow guests to jump-start their orders while waiting for their table. Guests with a reservation or added to the waitlist will automatically receive a digital ordering link from the restaurant so they can explore and order the restaurant’s menu using SpotOn Order. To pre-order, guests select their preferred items, customize their order, indicate dietary preferences or allergens, and confirm the order. Once the guest is seated, their order is sent to the kitchen and delivered seamlessly. Guests can continue to add to their order throughout their experience and even pay with the same link.

    For more information, visit www.spoton.com/reserve.

  • 6/12/2023

    Bikky Partners with Nine NYC Restaurant Brands

    bikky logo

    Bikky, a customer data platform built exclusively for multi-unit restaurants,  announced that nine  New York City-based brands selected Bikky as their data and analytics partner. The nine brands include Westville, Boqueria, Zucker’s Bagels, Avocaderia, INDAY, Seamore’s, Marlow Collective, 5 Napkin Burger, and Handcraft Burgers and Brew.

    Data Matters

    For restaurants today, understanding their guests is more important than ever. Diners have more options to choose from across delivery apps, price points, cuisine types, and dietary preferences, leading to a more costly and competitive operating environment for restaurants. With up to 80% of a restaurant’s revenue coming from repeat guests, understanding what turns first-time diners into regulars is key.

    Leading NYC brands are turning to Bikky, one of the top 3 finalists in RTN's Start-Up Alley, to leverage their guest data to understand those behaviors and answer questions plaguing all modern restaurants, like which menu items best create long-term customers, the lifetime value of their loyalty guests, and predicting which customers are likely to churn.

    “A successful restaurant is the sum of many small details that make a huge difference at scale,” said Alessandro Biggi, the Founder of Avocaderia, an avocado bar. “With Bikky, we’re able to get a bird’s-eye view on our guests’ behavior and collect the insights that allow us to make informed decisions about the content, frequency and timing of our marketing initiatives including email, our loyalty program and our menu specials.”

    With Bikky, which is headquartered in New York, every brand can now make data-driven decisions that improve every aspect of the guest lifecycle and drive more revenue.

  • 6/12/2023

    Oracle Debuts Sleek Restaurant POS Workstations

    oracle pos

    From the dining room to the deck, restaurants are increasingly evolving their physical environments to create a unique experience for diners. To ensure they have the powerful, flexible hardware needed to support nearly any configuration, Oracle today announced the Oracle MICROS Workstation 8 Series. Featuring a slim profile with 14-inch touchscreen display and platinum finish, the new workstations deliver quality and durability in a sleek, ergonomic package.

    See the Oracle MICROS Workstation 8 in action at HITEC booth #224 on June 27-29th or The Hospitality Show booth #619 on June 27-29th.

    "Form meets function with the Oracle MICROS Workstation 8 Series," said Simon de Montfort Walker, executive vice president and general manager for Oracle Food and Beverage. "It's elegant and lowers the physical barrier between staff and customer. More importantly it's the result of in-depth studies on the needs of customers and staff. It can be modified to fit its surroundings, and comes with a new simple out-of-the-box installation process. Underneath the sleek exterior is a rugged workhorse that when coupled with our Simphony and Payments Cloud solutions, becomes a reliable, powerful hub at the heart of a restaurant's operation."

    The Workstation 8 Series features multiple configuration options. This includes a mount for a low profile setup that helps remove any barriers between staff and guests or a vertical stand with weighted base for a streamlined countertop design that conceals cabling for a clean aesthetic. Restaurants can implement a workstation on its own or leverage the Peripheral Expansion Module (PEM), which provides options for a cash drawer, scale, or scanner.

    Designed as a fan-less system with a broad operating temperature range, the Workstation 8 Series can be used in a wide range of harsh environments. And with its IP-rating, the Workstation 8 can withstand splashes and spills to reduce the risk of downtime.

    The Workstation 8 Series also features a powerful Celeron Quad-Core CPU with the option for either Windows 10 IoT Enterprise or Oracle Linux for MICROS. With the latter, there is no additional charge for an operating system license, and Oracle will manage the hardware and provide a single channel for the operating system, software, hardware, maintenance, and support.

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