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  • 4/11/2023

    RCD Hotels Partners with Hudini for Digital Transformation

    RCD hotel exterior

    RCD Hotels, a luxury hotel company with a multi-brand portfolio that includes all-inclusive Hard Rock Hotels, Unico 20º87º Hotel Riviera Maya and other luxury brands in Mexico, the Caribbean and the United States, has selected smart hospitality solutions provider, Hudini, to provide its guests with a multi-channel, contactless guest engagement experience across their hotels, resorts, and casinos.

    In selecting Hudini, RCD Hotels will be able to provide its guests with a connected guest journey from pre-arrival to post departure and allow for faster, seamless, contactless and hyper personalized service delivery. Hudini, thanks to its powerful middleware and data management layer, comes preconfigured with a wide selection of APIs that seamlessly connect to more than one hundred different hospitality systems. This seamless integration enables each property, and its guests, to manage every step of their journey from online booking and mobile check-in and digital room keys to in-room services, communication, check-out and payments, using a wide range of personal, wearable, and mobile devices.

    Guests will be able to digitally interact with the hotel from the comfort and security of their personal devices. In addition, guests can access their rooms with a mobile digital key and book, reserve and pay for spa treatments, personal training and F&B with the mobile app.

    “Our platform is ideally suited for organizations like RCD Hotels, that value the power of digitization.  Through our proprietary middleware we integrate with 100+ best-in-breed technology solutions, and seamlessly connect with hotels’ existing tech stacks. We are honored to have been chosen by RCD Hotels and to support the team on their digital transformation journey,” said Prince Thampi, CEO and founder of Hudini. “Once deployed, hotels can analyze and predict their guests’ needs to deliver a hyper-personalized experience, influence purchasing behavior to generate more revenue, and save valuable time by making services more seamless.”

    “RCD Hotels has always prided itself in giving its guests an unforgettable experience. The shift to digital services is in keeping with our goal of being a guest-centric brand. Knowing our guests better will only help us serve them better. We have many loyal guests and the digital engagement platform we are building will go a long way to making our loyal guests more satisfied with our products and services.”, said Jose Orlando Cruz of RCD Hotels.

    Witnessing an unprecedented demand from the hospitality industry, Hudini has doubled its growth in the past 12 months. The global pandemic has not just accelerated the demand for contactless technology to provide a safe and seamless guest experience, but more importantly, has caused a significant shift in mindset when it comes to digital transformation in hospitality.

     As a brand, RCD Hotels has been a pioneer in the industry since its inception. The company introduced the all-inclusive concept to Mexico nearly three decades ago and has since kept its position as an industry trailblazer with strong traditional roots. RCD Hotels’ previously established success in the luxury market has left a standard of excellence that will become even stronger with this digital transformation.

  • 4/1/2023

    QSR Automations Recognized for Excellence in Customer Service

    QSR Automations customer service team

    QSR Automations earned recognition for excellence in customer service and support.

    At MURTEC, QSR Automations’ VP of Hardware Solutions and Support, Kathi Klein, received fHospitality Technology ’s 2023 Top Women in Technology Lifetime Achievement Award. 

    During her more than 30 years in the restaurant technology industry – half of those at QSR Automations–Klein has amassed incomparable knowledge in understanding and troubleshooting kitchen display, front-of-house, and the associated hardware and networking platforms needed to run them. 

    But what truly sets Klein apart is her natural ability to nurture relationships and foster talent, which has made her an effective leader in QSR Automations’ Support Services Team. During her long tenure at QSR Automations, Klein has built one of the industry’s strongest and most effective support teams. In fact, under Klein’s guidance, the team has received a 99 percent satisfaction rate from customers in 2021, and last year handled more than 16,000 inbound and outbound calls, which earned them a bronze award for Excellence in Customer Service from the 2022 Stevie Awards. 

    This was the third bronze Stevie award for the team, as last fall, Klein accepted two additional bronze awards from the Stevie Women in Business Awards on behalf of QSR Automations–one for excellence in customer service, and the other for growth. QSR Automations was selected for these honors from more than 1,500 nominations from around the world.

    “Just as our technology is the heart of a restaurant kitchen, our people are truly the heart of this business,” said Angela Leet, CEO of QSR Automations. “My colleagues are passionate about innovation both in and out of the office, and it’s immensely gratifying to see them recognized for these achievements.”

    QSR Automations, headquartered in Louisville, Ky., with offices in the United Kingdom, is a global industry leader in kitchen automation and guest management services.

  • 2/6/2023

    Salad and Go Expands in Texas

    Salad and Go  salad and iced tea

    Up and coming QSR  Salad and Go  is expanding in Texas with three new locations opening in February in the Houston markets of Katy, Richmond and League City.

    The Katy store located opened February 1, the Richmond location at  is set to open February 17, and the League City store plans to open its doors on February 22. These new locations will mark the start of rapid brand expansion across the Greater Houston area.

    These suburbs were strategically selected as ideal markets for Salad and Go as some of the fastest growing communities in the region. Conveniently located in some of Houston's most popular suburbs, the new locations will provide fresh, high-quality meals with quick and easy convenience at an affordable price.

    As Salad and Go continues growing its national presence with a strong focus on Arizona, Texas, Oklahoma, and Nevada, the brand's expansive growth has it on a positive trajectory to provide fresh and affordable food to communities in more than 125 locations by the end of 2023. Houston is the next step in the brand's expansion across Texas with plans to open additional stores in the market throughout the new year.

    Salad and Go's chef-curated menu provides guests with food for any time of the day by offering a variety of delicious and healthy items including salads, wraps, breakfast burritos and soup as well as beverages including hand-crafted lemonades, teas and cold brew coffees.

    Salad and Go ensures each meal contains fresh, quality ingredients while keeping prices low by vertically integrating operations and distribution, and sourcing ingredients directly from high-quality local farmers and suppliers whenever possible. The brand's mission to make fresh, nutritious food convenient and affordable for ALL extends beyond its stores and is demonstrated in the work the brand does to donate 4,000 meals every week to those in need, as well as in partnerships with nonprofits to support and fundraise for various worthy causes.

  • 4/11/2023

    Rodd Hotels & Resorts Chooses Optii for Preventative Maintenance Solution

    logo, company name

    Optii Solutions, a hotel operations software, announced that its customer Rodd Hotels & Resorts has expanded its technology stack with the addition of Optii’s Preventative Maintenance solution that was launched last year.

    Rodd Hotels & Resorts, with 7 properties in Canada, has been a customer of Optii since early 2022 when they chose Optii as its hotel operations solution for housekeeping, service, and internal communications. The chain has embraced the solutions to tackle challenges unique to its seasonal properties. With Optii Preventative Maintenance, they’ll benefit from time savings automation, greater insight, and greater asset life.

    The addition of Optii Preventative Maintenance means Rodd Hotels & Resorts will be leveraging Optii’s full suite of solutions to support its hotel operation. The latest solution will help properties set and enforce maintenance standards with the industry’s most robust checklists feature. Improved asset and equipment management will improve engineering and maintenance productivity, while giving property and above-property leadership greater insight, and ability to make informed investment decisions.

    Bobbi Lawlor-White, CFO, Rodd Hotels & Resorts, said: When realizing that we needed a solution for our engineering and maintenance, the choice to go with Optii was simple. Our partnership with Optii has been extremely successful and positive. We have made numerous gains with their housekeeping, service, and chat solutions. Not only has it increased our productivity, and helped alleviate staffing challenges, but I have also come to rely on Optii data for my budgeting process. We are really excited to extend similar benefits to our engineering department with Optii Preventative Maintenance.”

    Katherine Grass, CEO, Optii Solutions, said: “When we set out to build Optii Preventative Maintenance, we knew we wanted to apply the same unique approach as we have with our housekeeping solution. Customers have come to rely on Optii to improve productivity, empower staff, and get deep insight into their operation. We knew we couldn’t give them any less with Preventative Maintenance. Having forward-thinking operators such as Rodd Hotels & Resorts choose Optii for Preventative Maintenance, gives me the confidence that we have succeeded.”

  • 4/11/2023

    Square's Latest Round of New Features Includes Key Integrations

    Square couple of diners

    Square unveiled an integrated spring product release, introducing a bevy of new features across its entire product ecosystem.

    For restaurants, some of the new product highlights include the OpenTable and Square for Restaurants integration. This lets restaurants leverage reservations to maximize revenue while delivering more personalized hospitality.

    “We’re a tea room in St. Louis that offers afternoon tea service alongside a retail store, and we use Square as our point-of-sale for both our restaurant and retail experience,” said Peter James, Business Operations Manager at London Tea Room in St. Louis, Missouri."...Now, Square’s integration with OpenTable has further upleveled our reporting by making it easy to see our per-cover spend by guests, and allowing us to view the sales from our restaurant revenue stream without needing to filter out the sales from our retail counter.”

    Square’s purpose-built vertical products stand on their own, and integrate within its ecosystem, to improve operations and automate key business task.

    Square for Restaurants sellers now have:

    • New Online Ordering Site Templates to optimize menu layouts for their unique needs, and new Modifier Images to bring photos into menu modifiers (i.e. extra chicken) to show customers their options and drive higher average order values.

    • Photo Studio support for food photography to elevate restaurants’ online menus.

    • Facebook Food Ordering to let restaurants drive sales through their Facebook and Instagram Business Pages.

    • Improvements to Shift Reports to let managers declare cash tips without clocking out, enabling accountability and accurate accounting at any time of day.

    • Expanded ability to easily add manual and variable service charges, allowing restaurants to account for bag, delivery, or other service fees.

    • For employees and managers using Square Staff:
      • Square Payroll integration with Cash App Taxes: Square Payroll employees can now file taxes for free with automated W2 import into Cash App Taxes. Square Payroll notifies employees that their W2s are ready for digital download; then, employees can login to Cash App Taxes and securely import their W2, and complete and submit their tax forms.

      • The upcoming release of Team Member Badges will let sellers provide their teams with physical NFC badges to authenticate on Square POS hardware, while the new Square Shifts offering gives sellers more options to manage their teams with POS-integrated time tracking, tip-management solutions, scheduling, and payroll prep.

    • Square Loyalty is now seamlessly integrated with Apple Pay and Wallet, allowing sellers to offer personalized digital loyalty cards that their buyers can add to Apple Wallet. 
    • Gift Cards are now trackable in Square Profile, giving buyers better visibility into their available gift card balances while giving sellers increased redemptions and sales, and Gift Card Marketplaces API allows partners such as Thnks, Giftogram, and Trucentive to instantly list eGift Cards from Square sellers in public directories, giving Square sellers the same reach as bigger brands.
  • 4/11/2023

    Hcareers Launching Co-Branded AAHOA Career Website And ATS Solution Powered By Hcareers

    logo, company name

    Hcareers, a North American talent acquisition platform for the hospitality sector with an applicant tracking system (ATS), has created an exclusive turnkey technology solution to streamline and optimize how the Asian American Hotel Owners Association (AAHOA) membership recruits and retains talent. 

    Through the new Careers with AAHOA Members Powered by Hcareers career site, AAHOA Members will utilize an integrated solution with Hcareers and its applicant tracking system partner to provide a fully managed career site and distribution platform for recruiting hospitality talent. 

    “We are excited to further build upon our partnership with AAHOA and, in an industry first, provide AAHOA Members with a simple and seamless integrated solution to recruit hospitality talent and further build industry talent pools,” said Douglas Tutt, CEO of Hcareers. 

    The industry has undergone significant departures since the pandemic, and sourcing new talent into the industry is a critical cornerstone to its long-term success. 

    “We are excited to partner with Hcareers to provide a much-needed AAHOA Member benefit in a distribution platform for recruiting hospitality talent,” said AAHOA President & CEO Laura Lee Blake. “Labor shortages are plaguing us all. And they have only been exacerbated by COVID. This brand-new partnership will allow AAHOA to better serve the needs of its members and address the staffing challenges that have been an ongoing issue in the hospitality industry for the past several years.” 

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