News Briefs

Restaurant workers are feeling stressed by current working conditions. 

Kuru Footware surveyed 800 foodservice workers to take a pulse on their feelings—from how they like their current job, to whether or not they plan to leave the industry.

This survey's findings mirror what operators are saying.  According to the latest National Restaurant Association Business Conditions survey. 89% of operators say labor costs are a significant challenge.

Key findings of the Kuru survey, conducted December 2022: 

• 68% feel there's a staff shortage right now
• 58% of restaurant workers report they are happy or extremely happy when asked about job satisfaction
  
  Invest in Systems to Keep Restaurant Workers Motivated
   
• 56% say they feel burned out by their job right now.
• 57% say they are satisfied with their current wage.
• 62% said they’ve considered leaving the restaurant industry in the past month 
• More than one in four (27%) of them think they will have left the industry a year from now. 

The full survey summary is available here.
 

METHODOLOGY AND SOURCES

KURU Footwear surveyed 800 Americans 18 years and older, who currently (as of December 2022) work in the food/restaurant service industry. KURU Footwear proprietary survey, conducted December 2022.

Focus Brands says dual branding is the future of QSR, and the parent company of Auntie Anne’s®, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s, is leading the charge. Today, the Focus Brands portfolio boasts 175-plus open dual branded units with at least 65 more in various stages of development across the country. 

Drive-Thru Convenience

The Focus Brands portfolio brands have signed agreements to open more than 50 dual and tri-brand locations in the coming year, many of which include drive-thrus for added convenience as interest in dual branded franchise opportunities continues to surge.

Flexible Store Formats

Focus Brands is among the brands introducing new store formats, including Krystal, Jack-in-the-Box and Panera Bread, which opened its Panera To Go, solely offering Rapid Pick-Up and Delivery shelves where guests and delivery drivers can easily pick up orders.  

Focus Brands has long pioneered the concept of dual branding, predominately in malls and non-traditional locations with Auntie Anne’s and Cinnabon. Now, the company’s portfolio brands have found new opportunities with streetside dual branded units, which is paving the way for immense franchise growth. 

“Dual branding is the future of our brands, especially on the specialty side of the business,” said Brian Krause, Chief Development Officer at Focus Brands. “There will always be a place in malls, but there is an immense amount of growth opportunity in streetside venues, and, by dual branding, there is more opportunity for enhanced revenue.”

The company invested heavily in consumer research to identify how to create combinations of its iconic brands to resonate with consumers and meet them where they want to be met.

Focus Brands has identified four dual-brand concepts:

• Auntie Anne’s/Cinnabon
• Auntie Anne’s/Cinnabon/Carvel
• Auntie Anne’s/Jamba
• Cinnabon/Carvel – Cinnabon Swirl. 

While key consumer benefits vary by dual-brand combination, one consistent benefit has been convenience. Having these brands together in one location makes them far more accessible than they are individually. This convenience also creates opportunity for franchisees, as co-branding leads to an expansive menu that drives enhanced unit-level volume. 

 

Walk-On’s Sports Bistreaux is making its largest technological investment in brand history.

Walk-On’s is implementing a systemwide aggregator to consolidate third party orders, partnering with Lunchbox to upgrade its online ordering platform and guest loyalty program, and introducing a partnership with Toast to level up its POS management system.

71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

Walk-On’s new loyalty program and app, designed by Lunchbox, are scheduled to launch in the first half of 2023 with an improved interface and back-end integration that will create a more seamless user experience for guests and operators alike. 

Continuing with marked enhancements to the guest experience, Walk-On’s is also partnering with BOWEN to modernize the brand’s website presence and streamline the online ordering experience. 

In addition to the upgraded Toast POS system, Walk-On’s is installing Toast Kitchen Display System, and rolling out Toast Go 2 mobile handheld POS devices for tableside and curbside use at current and future locations. 

Walk-On’s will implement a phased rollout across all current locations throughout 2023 and begin immediate implementation at all new restaurants in their development pipeline. 

ROOMNET, a provider of hotel technology solutions, announced the launch of its new innovation lab in Oxfordshire, England. The lab is dedicated to testing and integrating cutting-edge technology that will shape the hotels of the future.

Darren King, CEO of ROOMNET commented “There are many diverse technologies used in a hotel and all too often the decisions are made in isolation, without always considering or understanding the impact and compatibility with the other platforms being installed. A hotel doesn’t really know how solution A works with solution B,C,D,E etc until installation has been completed, when frankly it’s too late to turn back! Consequently, it’s rare that any hotel will ever experience 100% or even 75% of what it might have anticipated.”

The lab has been set up with a fully redundant Juniper Network as the core foundation for supporting the various technologies that will be imposed upon it. Lots of space, data & power has been provided to accept all kinds of systems – GRMS, BMS, PMS, POS, Energy management, IoT etc.

"We are excited to introduce this new testing & development facility, which will allow us to stay at the forefront of the rapidly-evolving hotel technology industry," said Darren King CEO of ROOMNET. "Our team of experts will be working tirelessly to identify and evaluate the latest trends and advancements in the industry, with a focus on identifying solutions that will have the greatest positive impact on the guest experience and provide efficiency gains for the hotel.”

ROOMNET is well known for innovating in the TV & WiFi space and is committed to providing innovative technology that enhances the guest experience, whilst also improving the efficiency of hotel operations. This new innovation lab in Oxfordshire, England is the latest step in that ongoing commitment.

The ROOMNET innovation lab is now open for collaboration and partnerships with hotels and/or hotel technology companies that are interested in creating hotels of the future.

Interplay Learning, a provider of online and virtual reality training for the essential skilled trades announced the release of its highly anticipated Hospitality catalog which helps hotel brands and hospitality management companies save time and money by streamlining operations and empowering them to deliver an exceptional guest experience across all properties.

With a growing catalog of expert-led training and hands-on 3D simulations in HVAC, plumbing, facilities maintenance, electrical, and workplace safety, Interplay Learning's Hospitality training gives building engineering leaders the flexibility to deliver a hands-on experience for skills training - anytime, anywhere, on any device including VR. With Interplay, teams can practice in a safe, risk-free environment and gain the critical knowledge necessary to get the job done right the first time.

Interplay's Hospitality catalog is packed with instructional courses and hands-on simulations that walk through scenarios for Custom Air Handling Unit Preventive & Service Maintenance, Packaged Terminal Air Conditioner (PTAC) Maintenance, Plumbing Fixtures Installation as well as safety courses like Ladder and Fall Safety and Fire Prevention and Safety. What's more, Interplay applies the science behind how people learn best, equipping building engineers with both the knowledge and cognitive skills they need to become masters in preventive and seasonal maintenance.

"The skilled labor shortage is a problem that will only continue to grow - especially when it comes to hotel and facilities maintenance," said Doug Donovan, CEO of Interplay Learning. "When it comes to recruiting and retaining talent, Interplay's Hospitality catalog gives hotel brands and management companies a competitive edge - offering greater flexibility to build and upskill a high-performing team of building engineers. Our solution is comprehensive, scalable, and can be customized to fit the needs of an entire hotel maintenance team, helping managers save time and money by streamlining their training operations."

Interplay makes it easy for hotel brands and management companies to administer and manage their training program through one simple platform, giving them the resources they need to gain a clear understanding of the field-readiness of their staff. Managers are also able to utilize curated learning paths so building engineers are learning the right skills, in the right order, ultimately creating a career laddering program designed to improve engagement and reduce turnover. By offering a one-stop-shop for effective, efficient, and affordable skilled trades training, managers will be able to attract and retain the next generation of hotel building engineers.

Relay Robotics, Inc. a supplier of service robots to the hospitality, healthcare, and real estate industries, announced the addition of three key executives to its Product team. Matt Townsend joins as Vice President, Software Engineering; Eric Nguyen joins as Vice President, Product Management; and Jason Hu joins as Senior Designer.

"We're excited to add Matt, Eric, and Jason to our Product team just as we're experiencing rapid growth and interest from some of the largest customers in hospitality, healthcare and corporate locations," said Michael O'Donnell, Relay Robotics Chairman & CEO. "Their 50 plus years of collective experience designing and building award-winning software and hardware products will enhance our strong team and bring new levels of innovation and speed to market."

Before Relay, Matt Townsend held senior roles at Aspiration (VP, Engineering), Kollective Technology (VP, Engineering), Amazon (Software Development Manager, Amazon Lab126), Visual Concepts (Senior Lead Software Engineer) and Motorola (Software Engineer, Intern).

“Matt’s proven ability to grow and manage world-class engineering teams will help us meet the next set of challenges as we scale the business,” said Steve Cousins, Relay Robotics Founder & Chief Technology Officer.

Eric Nguyen brings 25 years of product management and operations experience from senior positions at Kollective Technology (Chief Product Officer), Jama Software (Vice President of Marketing and Sales Development), and Admax Network (Director of Products and Operations).

“Eric’s extensive experience designing and building award-winning software and hardware products will enhance our team and push us to new levels of innovation and customer satisfaction,” said O’Donnell.

Jason Hu brings years of industrial design and user experience work to bear on the unique challenges of fielding robots that work directly with the general public. At the Academy of Art in San Francisco he studied, among other things, Human Robot Interaction design, and has been working with Relay Robotics for years as a consultant.

“We are extremely happy to have Jason full-time on the team as we enter this new phase of Relay Robotics history. He has the background we need to continue Relay’s leadership in designing robots that continually delight people and support our clients in the service industry,” said Cousins.