News Briefs

InnSpire, a provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced that its advanced IPTV, InnSmart and Proxy Casting guestroom entertainment solutions have been implemented at the newly renovated historic property that opened as Mondrian Cannes in March 2023.

The first Mondrian hotel in France, Mondrian Cannes is situated in a stunning seaside location on the legendary boulevard de La Croisette. Recognized as the town’s oldest luxury hotel, the iconic property originally opened in 1863. As part of a recent renaissance, the facilities underwent extensive renovations to its 75 guestrooms and three suites, meeting and event facilities, and two full-service restaurants.

“When we began renovations, we made the strategic decision to upgrade our guestroom television system to a higher standard in order to provide seamless connectivity and maximize guest satisfaction,” said Victor Basquin, Deputy Manager of Mondrian Cannes. “After researching the best available options, InnSpire was chosen due to the exceptional adaptability of the solution. It was also by far the best option in terms of allowing guests to mirror their screen from both Apple and Android devices, providing additional flexibility that seamlessly works with each guest’s mobile operating system.”

According to Basquin, InnSpire delivered a state-of-the-art, modular solution that surpassed all expectations. The deployment was also seamless and efficient. “During the renovation, InnSpire had worked closely with us to ensure that we implemented the correct technology specification so when it was time for implementation, the process was well-planned, quick and seamless. InnSpire sent a very professional team to the site and all the equipment was installed in a very short amount of time. We also benefited from the expertise of Piotr Nowis and their knowledgeable technical team.”

“We understand that hoteliers today need true solution partners, not just individual products working in silos,” said Martin Chevalley, InnSpire’s CEO. “We were happy to be able to provide that to Mondrian Cannes and look forward to working closely with them in continuing to bring a uniquely personal luxury experience to their guests.”

InnSpire's IPTV solutions continue to redefine in-room entertainment. The system supports seamless Casting (securely using Chromecast just like at home) and on-demand video for iOS and Android devices, as well as providing a range of additional features, such as mobile check-in/out, room service ordering, guest requests, concierge services, promotions, payments and much more. InnSpire’s system also seamlessly supports both Smart and non-Smart TV (even simultaneously), which offers great flexibility when hotels are upgrading TVs and may have a mix.

InnSmart, designed specifically for Smart TVs, stands out as a robust solution with advanced connectivity and flexible features. Its user-friendly, and cost-efficient applications include integrated cross-platform Proxy-server casting and upsell capabilities. This all-in-one guestroom entertainment and information system not only ensures an immersive on-brand experience, but also offers a diverse array of apps and video options, encompassing both premium and free services.

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

Legion Technologies, an innovator in workforce management (WFM), announced the integration of its award-winning Legion WFM platform with SAP SuccessFactors solutions, allowing companies with hourly workers to simplify their employee lifecycle management. Now available on SAP Store, Legion WFM provides companies in labor-intensive industries such as retail and hospitality with the ability to maximize labor efficiency and employee engagement simultaneously with intelligent, automated, employee-centric workforce management.

• Strategic Insight: Get instant insights into employee engagement, manager productivity, labor optimization, and compliance trends.
• Automated Labor Budgeting: Combine accurate long-term demand forecasts with your detailed labor model and scheduling rules to create precise labor budgets.
• Demand Forecasting: Precisely predict demand across all customer touchpoints every 15 minutes.
• Labor Optimization: Empower managers with staffing guidance and labor insights to generate the optimal labor plan.
• Automated Scheduling: Create optimal schedules that match business needs with employee preferences and skills.
• Automated Time and Attendance: Automate timesheet approvals, corrections, and premium calculations.
• Frontline Communication: Unlock the power of digital communication to dramatically improve the experience of frontline hourly workers.
• Instant Wage Access: Support financial well-being and increase retention with access to earned wages in the same app employees use every day—without IT resources.
• Performance and Rewards: Engage and motivate hourly employees with instant feedback and recognition to help them grow and feel valued.

At the Consumer Electronics Show (CES) 2024 in Las Vegas, Vox AI's advanced machine learning technology  for  the drive-thru is making its debut. 

Hi Auto, a trailblazing company in drive-thru voice AI technology, has been named "Innovator of the Year" at the Checkers & Rally's annual convention. This prestigious accolade underscores Hi Auto's pivotal role in transforming the quick service restaurant (QSR) industry with its advanced voice AI solution.

Roy Baharav, CEO of Hi Auto, expressed his enthusiasm for the growing partnership with Checkers & Rally's, stating, "This recognition is a testament to our team’s relentless drive for innovation and excellence. Collaborating with Checkers & Rally's, we are setting a new standard for the QSR experience by deploying our voice AI technology across their extensive national footprint. Our shared vision is to redefine efficiency and customer engagement in the drive-thru landscape."

• The Trail Blazer Leading AI in the Drive-Thru at Checkers and Rally’s

Hi Auto stands at the forefront of the QSR technology sector, with its voice AI technology now a cornerstone in over 400 locations across more than 20 states in the U.S., including a significant presence in Checkers and Rally's franchises and corporate-owned restaurants.

Minh Le, Chief Information Officer at Checkers & Rally's Restaurants, praised Hi Auto's innovative streak: "Hi Auto's drive-thru voice AI technology is not just innovative; it's revolutionary. With advanced features such as bilingual English and Spanish capabilities to enhance inclusivity and cloned voices to enhance branding, Hi Auto is propelling our restaurants to new heights of customer interaction and service."

Checkers & Rally's, operating over 800 restaurants, celebrated a transformational year at their annual convention in Nashville. The event brought together more than 300 franchisees, vendors, and Restaurant Support Center employees to honor excellence and introduce new initiatives. Among dozens of vendors, Hi Auto stood out, securing its market-leading position with its proprietary natural language processing and high-accuracy voice recognition technologies, specifically tailored for QSRs