News Briefs

Players can enroll in a casino's loyalty program right at the slot machine, thanks to a new solution by Acres Manufacturing.

The casino loyalty and technology developer  introduced a key new feature of its Foundation HQ casino management system that allows players to digitally enroll in casino loyalty programs in approximately 10 seconds while at the slot machine.

A recent Acres study highlighted that the current player enrollment process utilizing legacy, decades-old CMS technology costs casino operators approximately $5.0 billion annually, or roughly 7% of casino slot win, thanks to unnecessary costs and lost revenue. The legacy technology also impairs casino operators' ability to optimize engagement with current loyalty program members and attract new players.

• 63% of guest say receiving loyalty points is an incentive to download and use a hotel’s app,  according to HospitalityTechnology 2022 Customer Engagement Technology Study

During an uncarded play session, Foundation HQ  displays a Play Code on the 7-inch TSD  display installed on the game.  

How it Works

Foundation HQ's ability to detect and rate all uncarded play is a central component of the solution's ability to quickly enroll new members. During an uncarded play session, Foundation HQ  displays a Play Code on the 7-inch TSD display installed on the game. Each Play Code is unique to a specific gaming session and appears in the form of a text or QR code that can be texted, scanned or entered into a mobile website. This instantly creates a new account, with the player's phone number or email address serving as their unique loyalty program account ID.

Enrolling new members today is a challenge for the land-based casino industry, which uses decades-old loyalty technology from CMS providers. These legacy systems require a player to physically walk to a loyalty club desk and stand in line to receive employee assistance to enroll. Acres' recent study showed that the industry burdens its players by making them wait in line for over 1.1 billion minutes annually while trying to enroll in the loyalty club, time that they could be playing at the slot machine.

Foundation HQ's enrollment process also reduces costs in new member incentives by making them dynamic and proportional to a player's value. As the value of an uncarded play session increases, operators can utilize the system's data collection to analyze and increase the value of enrollment incentives to drive increased player engagement while also maintaining appropriate returns on the incentive offered. If the player remains uncarded at cash-out, data from the Play Code is embedded into the TITO ticket, allowing Foundation HQ™ to resume tracking of the uncarded session during subsequent slot play sessions.

"As the hallmark of any successful player loyalty program, the enrollment process must be made significantly easier for players than currently offered by legacy CMS solutions that are costing the industry billions of dollars in terms of lost revenue and higher expenses," said Noah Acres. "Casinos that enable an easier process to enroll more players will have a competitive advantage. Foundation HQ's ten-second enrollment process enables exponentially more player sign-ups which helps operators grow player engagement and retention."

Acres will display Foundation HQ's enrollment feature at the OGIA Conference and Trade Show (Booth 607) to be held Aug 14-16, 2023, in Tulsa, Okla.

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.

• 57% of respondents say enabling new payment options is a  top business driver impacting POS upgrade decisions, according to HT’s2 2023 POS Software Trends Report.

“Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”

In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.

InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, announced a strategic partnership with Bodhi, a cloud-based, fully integrated, property-wide building management platform purpose-built for hotel guest rooms and amenity spaces. The new partnership integrates InnSpire’s guestroom IPTV solution with Bodhi’s advanced room control platform. This allows hoteliers to elevate the guest in-room experience, while driving ancillary revenue through the guestroom TV, providing guests with access to a host of property services such as in-room dining, spa reservations, marketplace, merchandise, experiences and gifts.

InnSpire’s award-winning IPTV in-room entertainment solution provides full TV remote control with optional smart TV connectivity for standard televisions, as well as Chrome casting and video on demand for IOS and Android devices. Additional features and capabilities available via the TV system include mobile check-in/out, room service ordering, hotel commerce, guest requests, concierge, Wi-Fi connectivity and authentication, promotions and payments.

Through the integrated GRMS (Guest Room Management System) hotel guests have the ability to control climate, lights and shades, connect to housekeeping, valet, and reservations, and use a chat bubble for hassle-free communications with property staff.

The new integration with Bodhi adds the ability to automatically trigger guestroom systems to provide the perfect welcome scene, including climate, lighting and background music when guests first enter the room. This process can be streamlined through a simple method of powering up the TVs to display a personalized video welcome message. In addition, Bodhi provides substantial energy savings via occupancy-based setbacks of climate, lights and other systems, including the ability to power down the TV when rooms are not occupied.

Through the integration with Bodhi, InnSpire clients can now add:

• Full-property integration
• Energy savings of up to 45%
• Welcome scenes
• Event scheduling
• A multi-platform dashboard
• Predictive maintenance
• Expanded OMS and device integration

“Our exciting new partnership with Bodhi allows our hotel clients to create the ultimate guestroom entertainment offering for their guests, while enjoying significant energy savings and streamlined operations,” said Martin Chevalley, InnSpire CEO. “The combined solution also enables unprecedented personalization features and cloud-based mobile convenience for both staff and guests. This helps our clients to stand out and stay ahead through the most advanced technologies.”

FLYR for Hospitality is excited to announce a new data sharing collaboration with STR, a provider of data benchmarking and competitive insights for the global hospitality industry.

Hotel revenue managers often struggle with disparate data from different sources, with no easy way to pull the data together into one place – making it difficult to inform key decisions on pricing and strategy.

Bringing together FLYR for Hospitality (formerly known as Pace Revenue) and the new STR Benchmarking software will arm customers with a single source of truth and the ability to view their hotel data and benchmarking data directly in one intuitive investigative solution. This combination will put hotel revenue managers in complete control to drive productivity and revenue. Hotels using FLYR for Hospitality and STR Benchmarking together will be able to better understand their data and make informed business decisions that provide more accurate forecasting and increased revenue.

“Being able to understand and contextualize performance data is crucial for any hospitality business,” said Jens Munch, Co-Founder and CEO, FLYR for Hospitality. “By collaborating with STR, we’re thrilled that our customers will have a single source of truth for their hotel and benchmarking data – enabling users to not only design their own dashboards in our Commercial Intelligence Suite, but also include benchmarking performance data which is essential for executive stakeholder reporting.”

“Our new market share solution was built for real-time decision making and strategic optimization,” said Sara Murias, Director, Data Operations at STR. “That makes for a fitting collaboration with FLYR for Hospitality as we give hoteliers a single source of truth to access and analyze their data and make the most informed business decisions.”

Now, all FLYR for Hospitality customers who subscribe to STR Benchmarking will be able to view their performance data directly in the FLYR Commercial Intelligence Suite for hospitality, eliminating the need for revenue managers to switch between platforms and different sources of data. Complete with Benchmarking data, hotel revenue managers can design, export and create scheduled reports from a single source of truth, unlocking actionable insights that inform smarter commercial decision-making.

Virtual Dining Concepts  LLC and Celebrity Virtual Dining  LLC  is suing Jimmy Donaldson, the YoutTuber known as MrBeast and Beast Investments, LLC.

The lawsuit was filed in the Supreme Court of the State of New York for the County of New York on August 7.

Last week, Donaldson and BI sued affiliates VDC and Virtual Concepts Holdings, Inc. in the Southern District of New York, claiming the virtual burger brand damaged Donaldson’s reputation by serving customers “low quality” food;  VDC said in a statement it expects to move to dismiss that case for lack of subject matter jurisdiction.

VDC alleges that Donaldson's and BI's actions have materially damaged the reputation of MrBeast Burger and VDC, turned away customers, and shattered hard-won relationships with vendors and suppliers, damaging the bottom lines of hundreds of restaurants across the country and around the world, and causing damages to VDC that, according to VDC's evidence and Mr. Donaldson's own estimations, are in the "nine-figure" range.

In the meantime, it is business as usual for MrBeast Burger and VDC to the greatest extent possible, and VDC looks forward to serving many more satisfied customers and continuing to help the restaurant industry.