Mobile Devices & Apps

Key Data Points Around Hotel Guest Experience Technology
With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.
Sponsored
The Contactless Customer: Which Digital Transformations Are Winning Over Hotel Guests
One survey found that 86% of people said they would choose one hotel over another if it had fully contactless mobile check-in, concierge, check-out and facility reservation services.

Labor/Workforce Mgmt/Scheduling
Leveraging Technology and Processes to Tackle the Worker Shortage
Help Wanted signs are commonplace in hospitality. Here’s how operators are leveraging tech to cope.
Mobile Devices & Apps
Applause State of Digital Quality Report Examines Comprehensive Real-world Testing Data, Analyzes Impact on Customer Satisfaction
Second annual report on more than 200,000 digital quality defects spanning all key industries, offers guidance and frameworks for improvement.
Mobile Devices & Apps
Why Adopting a Digital Communication Strategy Is Critical to Business Survival
The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same.
Mobile Devices & Apps
What Happens When the Hotel Tech and Finance Teams Join Forces?
An alliance between the CFO and CIO is essential for unlocking the full potential of digital technology and translating it into profit.
Mobile Devices & Apps
Convenience and Speed: Smart Technologies, Mobile Devices, and Hospitality Design
When planning and budgeting for new construction or renovations to existing facilities, it is best to incorporate mobile technology that enhances the overall guest experience.
Restaurants
TGI Fridays Updates Rewards Program
Members are able to link with their cell phone number to automatically earn a point for every dollar spent – no app download required.
Online Ordering
STUDY: Mobile Order Pickup Process Critical to Overall Customer Satisfaction
The inaugural Emerging Experiences Study features data from 800 covert visits performed nationwide at: Chipotle, Panera, Shake Shack, Jersey Mike's, Five Guys, QDOBA, Panda Express, Noodles & Co., McAlister's Deli and Chicken Salad Chick.
Contactless
STUDY: Consumers Say Mobile Ordering, Payment in Restaurants is Here to Stay
Survey also indicates that consumers are tired of waiting, and the majority prefer to order and pay through mobile devices.
Mobile Devices & Apps
HCN Showcases NEW Navigator 2.0 Tablets at BITAC Operations Conference in San Diego
Via one-on-one meetings with hotel operators, HCN demonstrated how its cloud solution is improving guest communication, overcoming labor challenges, and driving revenues.
POS
Square Software Adds Tap-to-Pay on Android
Tap to Pay on Android lets sellers accept contactless payments directly from their phone, without the need for additional hardware.
Loyalty
Union Square Hospitality Group Adds Loyalty Program
USHG’s Daily Provisions, Marta, and Blue Smoke brands launch loyalty program and digital experiences powered by Thanx
Quick Service Restaurant (QSR)
Zaxby's Extends Zax Rewardz Incentive For New App Downloads
New loyalty program members can enjoy a free Big Zax Snak meal

A collection of news, articles and other featured content about Mobile Devices & Apps.