Micros Enterprise Suite Gives Major California Casino Single View of Guest Data
Pechanga Development Corporation announces its selection of the Micros Opera Enterprise Solution for its Pechanga Resort & Casino in Temecula, California. When Pechanga Resort & Casino opened in 2002, it was the largest Indian-owned, Las Vegas style gaming property in California. The property has utilized Micros' 9700 Hospitality Management System since its opening. Today, Pechanga Resort & Casino is one of the largest POS installations in Southern California with over 15 outlets.
"Collecting, maintaining, and analyzing all guest-related data in a single database was a major factor in our selection of the Micros Opera Enterprise Solution, which will allow Pechanga access to guest data stored in the same tables across multiple applications," states Greg Sheets, vice president of hotel operations for Pechanga Resort & Casino.
The selected modules for the 522-room, four diamond resort include Opera PMS, Opera Sales & Catering System, Opera Revenue Management System, Opera Web Suite, and the Opera Gaming Interface.
"The Windows-based environment will provide our staff with a solution that offers superior data integration and new functionality, and will assist Pechanga in elevating the guest experience at our resort casino," adds Rod Luck, VP of information technology for Pechanga Resort & Casino.
"Collecting, maintaining, and analyzing all guest-related data in a single database was a major factor in our selection of the Micros Opera Enterprise Solution, which will allow Pechanga access to guest data stored in the same tables across multiple applications," states Greg Sheets, vice president of hotel operations for Pechanga Resort & Casino.
The selected modules for the 522-room, four diamond resort include Opera PMS, Opera Sales & Catering System, Opera Revenue Management System, Opera Web Suite, and the Opera Gaming Interface.
"The Windows-based environment will provide our staff with a solution that offers superior data integration and new functionality, and will assist Pechanga in elevating the guest experience at our resort casino," adds Rod Luck, VP of information technology for Pechanga Resort & Casino.