Kansas City Hotel Caters to Guest Connectivity, Convenience Demands
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully implemented advanced guest Wi-Fi and BeyondTV equipped with state-of-the-art voice control and virtual assistant abilities at the Ambassador Hotel Kansas City, Autograph Collection.
An upscale property located in the vibrant power and light district of Kansas City, Mo., the Ambassador Hotel Kansas City can now cater to guest demands for faster internet speeds, personalized content streaming and casting abilities, along with convenient voice-enabled access to hotel amenities.
With a hotel's Wi-Fi capabilities serving as one of the top guest concerns as well as forming the backbone of any IoT-based service, HIS was able to provide the property with a future-proof network that could fully cater to both guest and operational needs. This was achieved using advanced Ruckus technology to ensure a strong and consistent signal throughout the premises.
By implementing BeyondTV, each guest at the Ambassador Hotel Kansas City can also stream personal content from their devices onto guestroom televisions without first needing to input sensitive login information. Utilizing patented data privacy technology, BeyondTV further leads the industry in safeguarding guest information with features that include automatically erasing all usage data upon check-out. Guests are also able to delete their personal data at any time during their stay with a push of a remote control button.
Through an integration with Amazon's Alexa and Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV also ensures that the property's guests can experience enhanced convenience via complete voice control over guestroom amenities such as televisions. Guests can also use voice control to find out hotel or local information, as well as issue requests for items such as extra towels, with any voice commands seamlessly converted into text messages and relayed directly to the front desk.
"When guests now visit hotels, they fully expect to be able to carry on with the ability to connect multiple devices, access their own personalized content and receive the sort of instant convenience that they are accustomed to when at home," says Michael Hammontree, general manager at the Ambassador Hotel Kansas City. "In working with HIS, we are now able to fully deliver on each of these needs. HIS also ensures that we have a network and voice control infrastructure in place that provides the ability to later provide additional functionalities, allowing us to keep pace with guest behaviors and demands as they change."
As a comprehensive guestroom entertainment and convenience-enhancing solution, other BeyondTV features may also include the ability for guests to access details on available promotions and services via guestroom television screen or by making an inquiry through Alexa. Further enhancing the potential for increased revenue is the option of using BeyondTV's to play video loops showcasing additional offerings or even other properties that belong to a hotel brand. Such footage can be scheduled to play when a guest first enters the room or when the television remains inactive for a preset period of time.