Intercontinental Hotels Builds Web Reservations System

InterContinental Hotels Group announces that during 2008, it will implement a web-based group reservation solution provided by Passkey in more than 250 hotels across the InterContinental Hotels & Resorts and Crowne Plaza brands in the U.S. and Canada, as well as in some select Holiday Inn hotels.

"Utilizing Passkey across our InterContinental and Crowne Plaza brands in the U.S. and Canada will provide meeting planners with consistent and reliable group booking capabilities and help ensure their event attendees enjoy the experience," says Del Ross, vice president, distribution marketing, the Americas, IHG. "Gaining brand loyalty with meeting planners is critical, as meetings and events represent a large part of our business."
On the site, meeting planners will be able to upload rooming lists, automatically link reservation information to IHG hotels, track hotel block pick-up and reservation status through real-time reports and updates that review every facet of the process. At the same time, event attendees will be able to make and manage their hotel reservations online.

"The Passkey technology will allow all of our hotels in the U.S. and Canada to offer a solution that makes event planning and management even easier for meeting planners,"says Kevin Kowalski, senior vice president, worldwide brand management for Crowne Plaza.