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Hyatt to Transform TVs into Interactive Virtual Concierge

In order to meet growing demands for in-room technology that matches or goes beyond what guests have in their homes, Hyatt Hotels Corporation has announced its plan to turn the standard in-room television into a fully connected, interactive, entertainment center and virtual concierge at its full-service properties across the U.S., Canada, and the Caribbean. Once the installation is complete, guests will have access to a range of offerings that, depending on location, include interactive entertainment, hotel services, local information, and advanced features.
The upgrade to the Roomlinx Inc. technology will allow properties to welcome their guests to the room with a personalized greeting and mood-setting music, and offer new features that include the ability to browse the Internet to visit Facebook, Netflix, YouTube and other popular websites; manage and print documents, spreadsheets and presentations; make hotel room service orders and housekeeping requests, such as new towels or extra robes; access local directions; and make dinner reservations. Meeting and group planners will also be able to use the service to send customized messages, information and updates directly to the rooms of guests attending their function.
The systems have already been installed in the nearly 1,800 guestrooms at Hyatt Regency New Orleans, Andaz 5th Avenue in New York, and most recently at the Hyatt Regency Denver Tech Center. Through the course of the next two years, the technology will be installed in up to 60,000 guestrooms across Hyatt’s properties in North America.

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