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How Smart Data Extraction Makes for Smart AP Automation

Hotels and restaurants have the capability to transform data into knowledge that can better inform their business decisions and streamline their business processes.
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When it comes to invoice processing (AP) automation, there is a lot of reference to optical character recognition (OCR). The official definition of OCR is the mechanical or electronic conversion of images of typed, printed, or even handwritten text, into machine-encoded text. The text can come from a scanned document, a photo of a document, a scene-photo (for example the text on signs and billboards in a landscape photo), or from subtitle text superimposed on an image (like from a television broadcast).

It is the next layer, smart data extraction, that we are interested in. Smart data extraction technology understands and processes the text from the OCR and transforms it into relevant data. In other words, it takes the text and does something with it. This is critical because OCR by itself does not know what to do with the information it reads. This is where the “smart” in smart data extraction comes in. And it’s important to differentiate the two.

What you really want to know when investigating AP automation solution providers is whether the solution has a complete technology, combining OCR (converting images to text), smart data extraction (transforming the text into relevant data), and machine learning (remembering the data and populating it into the applicable data fields each time the data is recognized). 

In other words, you are looking for a system that gets smarter the more you use it!

But what does all of this mean to hospitality finance leaders and their AP teams? Mark Brousseau, consultant, Institute of Finance Management (IOFM) spokesperson, and AP automation subject matter expert, puts it in perspective in a recent interview with The Knowledge Group. “Businesses today are expecting more from their AP function. They realize that if they can get at the information and data housed in their AP department, they can use it to support better management of their working capital, mitigate potential risk, and make more strategic decisions.”

Hotels and restaurants have the capability to transform data into knowledge that can better inform their business decisions and streamline their business processes. And it’s made possible with smart data extraction, the most important feature of advanced AP automation solutions. 

With advanced solutions, this functionality powers the next steps in the invoice and payment processing workflow. Once data is extracted from unstructured content and then validated, the system uses that data to automate other tasks like routing and approval.

And it includes comparing the data against existing records within legacy finance systems/ERPs. This results in fewer errors and eliminates duplicate documents and transactions.

What do we mean by “smart?” Data extraction using machine learning powered by AI is able to “understand” what information on a document needs to be used and, more importantly, what should be done with said information to make it relevant data. 

As it pertains to advanced AP automation solutions, smart data extraction technology leverages OCR to read information from scanned/photos of paper invoices or PDFs received via email. It then interprets the information, extracts the relevant data, then applies it to the appropriate field in the application to be reviewed and sent for approval. Finally, the data is exported to an ERP. If there are pieces of data that cannot be interpreted or read, the system learns over time how to extract those missing pieces. This is referred to as machine learning, and is powered by AI. 

With constant enhancements, no end user is ever involved to “teach” the software. The staff transitions from manual data entry and third-party verification to simply reviewing data extraction for accuracy. If there is a miss, the reviewer can click inside the application to quickly correct it and flag the miss. 

Utilizing machine learning optimizations, the system will become more intelligent—smarter—over time, reducing the number of mistakes and increasing overall efficiencies. 

That will earn your AP department an A+!


About the Author:

Laurent Charpentier, COO and chief innovation officer, Yooz Inc.


Photo credit: austin-distel--unsplash

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