News Briefs

Maestro PMS is making hotel payments easier than ever, thanks to the recent integration with b4’s online payment platform, TransForm. TransForm helps hotels fight fraud and win more chargebacks by ensuring raw credit card data stays hidden from everyone except the cardholder. By passing encrypted credit card data directly into the correct Maestro PMS ledger, hoteliers and their customers benefit from a process that is both more efficient and more secure.

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“Hoteliers should always be looking for new ways to prevent fraud and mitigate losses,” said Steve Miles, COO at b4. “Paper-based credit-card forms are prone to human error and not PCI compliant. The TransForm and Maestro integration eliminates manual data entry, immediately lowering the risk of chargeback disputes. It also streamlines check-in and helps prevent front desk staff from unknowingly accepting fraudulent payments.”

As the need to take card-not-present payments and authorizations continues to grow, various methods of credit card submission evolved. Some cards were collected over the phone and manually keyed in or written on paper. Some required forms to be faxed or emailed with card details in full sight. None of these collection methods are PCI compliant, as they put credit card details in plain view. This leaves the hotel at a higher risk for fraud and in a weaker position during chargeback disputes.

“Guests expect secure and convenient technology when planning a trip,” said Warren Dehan, President of Maestro. “If you don’t enable customers to pay online with confidence that their credit card information is fully protected, they may decide to stay elsewhere. We partnered withb4 to reduce the risk associated with payment processing. When hotels implement best practices and PCI-compliant methods such as TransForm provides, there is a positive impact on the bottom line.”

Additional benefits of this integration include:

• Time saved for hotel staff responsible for billing reconciliation
• Reduced errors through the elimination of re-keying card details from paper forms and emails
• Having a card securely on file enables hotel staff to post additional charges or incidentals
• More transactions attributed to an account give the hotel team more guest data for service personalization and enable more targeted packaging and promotional decisions

“Since adopting TransForm from b4, our hotel’s payment processing has gone from labor-intensive to hands-off, set-it-and-forget-it,” said Nattika Wattanasuttiwong, Director of Operations at the Madison Concourse Hotel and Governor’s Club in Madison, Wis. “This technology has been invaluable for maintaining success despite rising operations and labor costs, something Maestro readily acknowledges through its new integrations. In fact, we discovered TransForm during Maestro’s 2022 User Conference and signed with b4 shortly after. This adaptability to new technology, combined with Maestro’s excellent support team, has helped us improve operations where it matters most.”

“Maestro’s integration to TransForm represents a sizeable shift for online payments by minimizing costs associated with chargebacks and lowering credit card processing fees,” says Dehan. “Through the use of recommended best practices and our joint technology, we will greatly reduce the problems surrounding chargebacks for our hoteliers.”

For a hands-on look at the Maestro PMS / b4 integration, visit b4 in Booth 1232 or Maestro PMS in Booth 1225 at HITEC Toronto, June 27 to 29 at the Metro Toronto Convention Center – South Building.

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

For electric vehicle owners in British Columbia, Tim Hortons is now fueling road trips in more ways than one.  The company has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new charging stations at restaurants throughout  British Columbia.

Tim Hortons announced the pilot in February in an effort to study the technology, its usage and opportunities.

"We have been thrilled with the results of the pilot so far.  Usage of the charging station in Oakville has surpassed our expectations and we received many calls with requests to expand the pilot," said Paulo Ferreira, Senior Director, International Strategic Restaurant Design and Building Standards, Tim Hortons. "With more than 3,300 eligible restaurants across the country, we continue to look for opportunities to expand the pilot and contribute to the EV infrastructure."

The BC expansion, supported by the Province of BC's Community Charging Infrastructure Fund and Koben Systems Inc. (KSI), placed charging stations strategically in Nanaimo, Langford, North Vancouver, Burnaby, Abbotsford and Coquitlam to create paths within the province, allowing guests to travel from restaurant to restaurant strictly on electric power.

Tim Hortons offers charging stations as a courtesy to guests at six locations.  As of March 31st, 2013, Tim Hortons had 4,288 system-wide restaurants, including 3,453 in Canada, 808 in the United States and 27 in the Gulf Cooperation Council. 

CyberTek MSSP announced that it will be partnering at HITEC with leading companies in the information technology and cybersecurity space to bring unique, unparalleled expertise to its hospitality clients. Joining CyberTek’s booth at the 2023 show will be representatives from AppRiver, Fortinet, and Kaseya—three world-class providers of security tools and services. They will be available for the duration of the event to meet with attendees and answer questions about their products.

AppRiver is a Microsoft Solutions Partner who provides tools such as Microsoft 365 to improve productivity, resiliency, and compliance of businesses. This operates in support of core CyberTek services like Email Security.

Fortinet offers enterprise-grade cybersecurity products. CyberTek partners with Fortinet to provide elite threat detection and firewall management solutions to its clients.

Kaseya is a global provider of comprehensive IT security software tools. CyberTek uses their products to provide Endpoint Detection & Response (EDR), Managed Detection & Response (MDR), Log and Threat Monitoring, and Remote Monitoring and Management.

CyberTek leverages the products offered by these partners and more and combines them with its in-house expertise and deep knowledge of the hospitality industry to deliver exceptional managed security services to its clients.

“We’re thrilled to be able to partner with AppRiver, Fortinet, and Kaseya at this year’s HITEC,” said Josh Bergen, President of CyberTek. “Many of our clients have come to know and rely upon their products, so we’re pleased to be able to bring representatives from their companies onsite to be able to meet and answer questions in person.”

“Partnerships such as these are part of CyberTek’s ongoing efforts to bring world-class resources to our clients. We’ll continue to seek out the best products and collaborators and bring them to the hospitality industry.”

Attendees who are interested in learning more about the products of CyberTek or its partners can stop by Booth 2115 at HITEC.

Delivering on the promise of better visibility, VENZA announced the release of the VENZA System—a new platform that centralizes several of its industry-leading data protection functions. The VENZA System will be capable of generating even more impactful results, greater precision in reporting, and an ultra-smooth user experience.

Beginning soon, VENZA will offer one combined node that turns VENZA Learning™ and VENZA Phishing™ into a unified instrument with customizable reports. The platform, developed in-house and tailored to the needs of the hospitality industry, updates dynamically in real-time. Users will be able to select data by type and filter by level, from organizational, to individual properties, down to work groups. With this, VENZA will now more than ever produce the information you need when you need it.

“We are constantly working to produce new tools, as well as enhancements to our existing ones, that respond to ever-growing cybersecurity threats and regulatory compliance needs,” said Barbara Espinosa, Product Manager at VENZA. “Our platform will be a step-change in capability and responsiveness. We’re very pleased to deliver this product to our clients but also extremely excited about how this platform can evolve the VENZA system moving forward. We have big plans for 2024, so it is a great time for early movers to experience it and get the opportunity to participate in its design.”

Further additions to the VENZA system are under development. A range of governance, risk management, and compliance features will be rolled out in further stages over the coming year. This will include products that provide automatic vendor risk assessments, SAQ and audit functions, tasking and project management, and more. The user experience will also become simpler with mobile support and support for single sign-on (SSO) log-in.

Ultimately, VENZA will offer a wholistic governance, risk, and compliance (GRC) platform with an open API that allows users to plug in their own data and fully customize the system to their needs.

Airvine has developed a multi-Gigabit-speed wireless backhaul system for indoor connectivity, is introducing its WaveTunnel product line to the hospitality sector at the HITEC conference and exposition in Toronto, June 26 – 29^th.  HITEC is the leading technology solutions event for the hospitality industry. 

Hotels, conference centers and related facilities need higher-bandwidth backbone networks to support higher-speed Wi-Fi for guest rooms, growing IoT systems (including security cameras) and new entertainment platforms with more HD and on-demand options.  This means upgrading the existing wired indoor infrastructure, which to date has meant laying new cables or swapping out new for old (such as Ethernet CAT 5 cable).  This process can result in lengthy construction projects, which result in lost revenue while blocks of rooms, or even entire floors, are out of service during this time.  In addition, these projects are inconvenient for hotel guests as well.  

The Airvine WaveTunnel represents a significantly faster and less expensive option, as the shoebox-sized modules are mounted on ceilings and other interior high points to provide multi-Gigabit links that pass through walls, down corridors and around corners with minimal construction and personnel. 

WaveTunnel operates in the interference-free 60 GHz band, where there is also plenty of spectrum to provide on first release a multi-Gb/s backbone connectivity capability.  Furthermore, 60 GHz systems operate on a line-of-sight (LOS) basis. WaveTunnel, however, can penetrate most indoor walls as well as ”beam steer” around corners, making it a true non-LOS 60GHz system. This breakthrough capability greatly simplifies and expedites network set-up and operational readiness.

“We’ve met with many of our MSP partners in the hospitality sector over the last year and they hear a common theme from their hoteliers – they need to upgrade their broadband connectivity, and at the same time need to keep rooms open to maintain revenue and make up for money lost during the Covid lockdowns,” Zach Hubeck, Executive Vice President of Marketing for WAV, an Airvine partner and a leading distributor of end-to-end broadband network systems who is also participating at HITEC. “The Airvine WaveTunnel is a great way to create a multi-Gigabit, interior backbone network with minimal disruption to hotel operations.”