News Briefs

LG Electronics, the leading provider of in-room hotel TVs, is introducing the world’s first commercial television sets to feature Apple AirPlay technology support for hotels, offering guests a seamless and secure way to share content from their iPhone or iPad to their guest room TV.

Speaking in advance of next week’s HITEC hospitality technology trade show, Michael Kosla, hospitality vice president at LG Business Solutions USA, said AirPlay will be available to guests on LG Pro:Centric® Smart Hotel TVs starting later this year at select properties.

“This is a major advancement for in-room entertainment in the travel and hospitality industry, and underscores how closely we are listening to the needs of consumers who increasingly demand simple access to their personal media options on the biggest screen, wherever they are,” Kosla said. “Hotels that offer this feature will have an immediate leg up with travelers who use Apple devices, boosting guest satisfaction while providing real differentiation from local competition.”

LG Electronics and Apple worked together to ensure that AirPlay will be as easy to use as when at home. Guests will connect their iPhone or iPad securely to the LG smart hotel TV by simply scanning a unique QR code. With no logins or passwords to remember and no separate app to download, this will be the simplest way for a hotel to enable guests to access their personal entertainment apps and accounts on the big screen in their room.

Built on a foundation of privacy and security, AirPlay allows guests to stream, control and share videos, photos, music and more from their iPhone or iPad to the smart, in-room LG TV so they can watch popular streaming services* such as Apple TV+, rehearse presentations, enjoy vacation photos, and more, in the comfort of their hotel room.

LG is the first display manufacturer to confirm AirPlay integration following Apple’s announcement at the company’s WWDC23 event earlier this month revealing that AirPlay will be available in hotels. The collaboration demonstrates LG’s dedication to innovations that empower hotels to enhance guest satisfaction.

Hotel operators will be able to start offering AirPlay capability on LG smart hotel TVs later this year. AirPlay capability will be available on 2023 LG smart hotel TVs and on recent year’s models. 

Shiji, a global hospitality technology innovator, has partnered with IPORT, an award-winning manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants. This collaboration will provide hoteliers with a seamless combination of a tablet and payment device to maximize their F&B operations.

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their guests' needs. As a certified Apple partner, Shiji and IPORT guarantee exceptional performance and reliability. Hoteliers can choose from multiple device options, including iPad Pro, iPad Mini, and iPhone, ensuring flexibility and compatibility with their operations.

“IPORT products are built around modularity and flexibility that empower our hospitality customers to do more with the iOS platform. We are thrilled to partner with a leading iPad and iPhone cloud PMS and POS platform provider like Shiji,” said Chris Lawson, Head of Partnerships, IPORT. “We look forward to innovating with Shiji in disrupting legacy, monolithic providers who have limited the industry from harnessing the power of iOS and mobility. The future is bright, and the possibilities are endless with IPORT, iOS, and Shiji.”

"The partnership with IPORT is a significant milestone for Shiji in our commitment to provide innovative technology solutions for the hospitality industry," said Ryan King, Senior Vice President of Shiji in the Americas. "By combining our expertise with IPORT’s hardware solutions, we empower hoteliers to streamline restaurant operations and deliver exceptional guest experiences. This collaboration represents another step forward in our dedication to driving success in the Americas, and globally."

The tablet and payment device solution seamlessly integrates with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. By simplifying the payment process, it reduces operational complexities, minimizes errors, and saves valuable time and resources for hoteliers.

For electric vehicle owners in British Columbia, Tim Hortons is now fueling road trips in more ways than one.  The company has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new charging stations at restaurants throughout  British Columbia.

Tim Hortons announced the pilot in February in an effort to study the technology, its usage and opportunities.

"We have been thrilled with the results of the pilot so far.  Usage of the charging station in Oakville has surpassed our expectations and we received many calls with requests to expand the pilot," said Paulo Ferreira, Senior Director, International Strategic Restaurant Design and Building Standards, Tim Hortons. "With more than 3,300 eligible restaurants across the country, we continue to look for opportunities to expand the pilot and contribute to the EV infrastructure."

The BC expansion, supported by the Province of BC's Community Charging Infrastructure Fund and Koben Systems Inc. (KSI), placed charging stations strategically in Nanaimo, Langford, North Vancouver, Burnaby, Abbotsford and Coquitlam to create paths within the province, allowing guests to travel from restaurant to restaurant strictly on electric power.

Tim Hortons offers charging stations as a courtesy to guests at six locations.  As of March 31st, 2013, Tim Hortons had 4,288 system-wide restaurants, including 3,453 in Canada, 808 in the United States and 27 in the Gulf Cooperation Council. 

Delivering on the promise of better visibility, VENZA announced the release of the VENZA System—a new platform that centralizes several of its industry-leading data protection functions. The VENZA System will be capable of generating even more impactful results, greater precision in reporting, and an ultra-smooth user experience.

Beginning soon, VENZA will offer one combined node that turns VENZA Learning™ and VENZA Phishing™ into a unified instrument with customizable reports. The platform, developed in-house and tailored to the needs of the hospitality industry, updates dynamically in real-time. Users will be able to select data by type and filter by level, from organizational, to individual properties, down to work groups. With this, VENZA will now more than ever produce the information you need when you need it.

“We are constantly working to produce new tools, as well as enhancements to our existing ones, that respond to ever-growing cybersecurity threats and regulatory compliance needs,” said Barbara Espinosa, Product Manager at VENZA. “Our platform will be a step-change in capability and responsiveness. We’re very pleased to deliver this product to our clients but also extremely excited about how this platform can evolve the VENZA system moving forward. We have big plans for 2024, so it is a great time for early movers to experience it and get the opportunity to participate in its design.”

Further additions to the VENZA system are under development. A range of governance, risk management, and compliance features will be rolled out in further stages over the coming year. This will include products that provide automatic vendor risk assessments, SAQ and audit functions, tasking and project management, and more. The user experience will also become simpler with mobile support and support for single sign-on (SSO) log-in.

Ultimately, VENZA will offer a wholistic governance, risk, and compliance (GRC) platform with an open API that allows users to plug in their own data and fully customize the system to their needs.

Airvine has developed a multi-Gigabit-speed wireless backhaul system for indoor connectivity, is introducing its WaveTunnel product line to the hospitality sector at the HITEC conference and exposition in Toronto, June 26 – 29^th.  HITEC is the leading technology solutions event for the hospitality industry. 

Hotels, conference centers and related facilities need higher-bandwidth backbone networks to support higher-speed Wi-Fi for guest rooms, growing IoT systems (including security cameras) and new entertainment platforms with more HD and on-demand options.  This means upgrading the existing wired indoor infrastructure, which to date has meant laying new cables or swapping out new for old (such as Ethernet CAT 5 cable).  This process can result in lengthy construction projects, which result in lost revenue while blocks of rooms, or even entire floors, are out of service during this time.  In addition, these projects are inconvenient for hotel guests as well.  

The Airvine WaveTunnel represents a significantly faster and less expensive option, as the shoebox-sized modules are mounted on ceilings and other interior high points to provide multi-Gigabit links that pass through walls, down corridors and around corners with minimal construction and personnel. 

WaveTunnel operates in the interference-free 60 GHz band, where there is also plenty of spectrum to provide on first release a multi-Gb/s backbone connectivity capability.  Furthermore, 60 GHz systems operate on a line-of-sight (LOS) basis. WaveTunnel, however, can penetrate most indoor walls as well as ”beam steer” around corners, making it a true non-LOS 60GHz system. This breakthrough capability greatly simplifies and expedites network set-up and operational readiness.

“We’ve met with many of our MSP partners in the hospitality sector over the last year and they hear a common theme from their hoteliers – they need to upgrade their broadband connectivity, and at the same time need to keep rooms open to maintain revenue and make up for money lost during the Covid lockdowns,” Zach Hubeck, Executive Vice President of Marketing for WAV, an Airvine partner and a leading distributor of end-to-end broadband network systems who is also participating at HITEC. “The Airvine WaveTunnel is a great way to create a multi-Gigabit, interior backbone network with minimal disruption to hotel operations.” 

Next week at HITEC® Toronto, Aptech will reveal a series of upgrades to its three innovative financial-management solutions, PVNG, Execuvue, and Targetvue. Produced by Hospitality Financial and Technology Professionals (HFTP®), this premier hotel technology tradeshow is the ideal forum to shop for the latest in financial-management software designed to help operators cut costs and improve their bottom lines. Aptech’s 100% hospitality focused, customizable solutions enable hoteliers to access, view, compare, and analyze performance data of a single hotel or a multi-property/multi-brand enterprise.

Aptech will showcase its Enterprise Accounting, Business Intelligence and Budgeting/Forecasting solutions in Booth 1301 at the Metro Toronto Convention Center – South Building, June 27 to 29.

NEW Enterprise Accounting

PVNG version 1.7 was released to Aptech customers this week. PVNG features the Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation that today’s hotel operators are seeking with much-needed browser navigation. Its OCR invoice processing, myriad of payment options, drill-down capabilities in financial statements and reports, ability to handle single or multi-property accounting, and the fact that it can be deployed as a hosted service, explains why this accounting solution is in such high demand.

PVNG V 1.7 enhancements to be on display at HITEC include:

• Invoice Automation
• New drill down capabilities
• Plus, a myriad of client requested enhancements to improve efficiency and reporting

Also NEW at HITEC, Aptech will reveal an integration with one of the world’s leading data networks powering the digital financial ecosystem. By connecting Aptech’s PVNG enterprise accounting solution to the platform, hotels will achieve seamless and secure access to thousands of financial accounts for financial reconciliation. Now properties running on PVNG can leverage their security measures and minimize the risk associated with handling sensitive financial information.

NEW Business Intelligence

Execuvue was upgraded to IBM Cognos Analytics 11.2.4 with Watson AI and released to customers on June 1, 2023. Execuvue is an IBM Cognos-based ASP BI application that features a dashboard platform that delivers stunning images of financial and operational data that hotel accounting teams can act upon. Leveraging AI-powered analytics, Execuvue is helping operators make smarter business decisions and respond to commands, such as “Show Me Room Revenues by State and by Property.” The AI tool links relevant data elements (number of rooms rented, ADR, RevPAR, occupancy, rooms out of order, etc.) with a list of properties or brands to analyze the information in visually compelling ways. It also configures data regionally, giving hoteliers a performance snapshot portfolio wide, as well as by region, brand, and property.

Execuvue + IBM Cognos Analytics 11.2.4 with Watson AI enhancements on display at HITEC include:

• New and enhanced visualizations
• Cascading Filters
• New Analytics panel to view forecasting and Narrative Insights features

NEW Budgeting & Forecasting

Targetvue provides hotel accounting teams with “one version of the truth.” It consolidates reports, identifies trends, and eliminates the maintenance and distribution of Excel spreadsheets throughout the organization. Automated forecast snapshots offers users ad-hoc capabilities to previous and future performance projections. 

Targetvue enhancements to be on display at HITEC include:

• New release of Targetvue cloud with predictive analysis
• Additional data source integrations
• Enhanced audit log – who did what when

“Aptech is known industrywide for our willingness to listen to our customers and quickly develop new features to meet their specific needs,” said Aptech Vice President Cam Troutman. “The recent enhancements to PVNG, Execuvue and Targetvue that will be seen for the first time at HITEC are proof of our ability to develop on demand. In addition, our new data network integration will give Aptech users the financial reconciliation they have been asking for. We are eager to see everyone in Toronto.”

For more information on Aptech solutions, visit them at HITEC Toronto. To pre-schedule a booth appointment, reach out to Kim Sieminski by clicking here.