Great Wolf Lodge Gets Smart with RFID
Great Wolf Lodge in Poconos, Pennsylvania, is providing resort guests with enhanced services including hotel room keyless entry, cashless payment options, automated access to lockers and arcade token dispensers, and more, thanks to its implementation of Precision Dynamics' patented Smart Band RFID (radio frequency identification) Wristbands and PDC Smart Kiosk RFID cashless point-of-sale system.
At registration, guests are given an RFID wristband, which is embedded with a Texas Instruments 13.56MHz RFID inlay, to use while at the resort. Guests no longer need to carry hotel room keys and be concerned with misplacing them; the automated wristbands allow for keyless entry into hotel rooms for all family members.
"At Great Wolf Lodge we strive to offer exceptional customer service and convenience to our guests," explains Kim Schaefer, chief operating officer of Great Wolf Resorts. "Incorporating PDC's RFID wristband system was a great way for us to offer safety and convenience to further enhance the guest experience."
The RFID system also allows for cashless payment at various point-of-sale locations throughout the park. Money can get wet and/or lost while at a water park, but the RFID wristbands are waterproof. Guests can simply add money to their wristbands by going to Smart Kiosks or any Great Wolf Lodge POS station located throughout the property. Parents can add money to their children's wristbands for food, beverages and arcade. Money can be transferred onto the wristband using cash, credit, or linked to the hotel room account. All information on the wristband is encrypted providing the utmost in security for guests.