Gaining Competitive Edge: A Strategic Guide to Hotel Systems Integration

Hotels are increasingly focused on delivering a frictionless and consistent experience, not only for both guests, but for employees as well. To achieve this, hotels must take measures to integrate systems across the enterprise customer touchpoints. Systems need to talk to each other in order to create a seamless flow of data and provide actionable intelligence. This roadmap will breakdown top considerations for operators looking to create a holistic technology ecosystem and help develop a strategy for integrating both new and existing technologies. To provide guidance and best practices for doing so, HT talks to operators, industry consultants and technology providers to provide a blueprint for successful execution of system-wide integration.