Foxwoods Standardizes Group Reservation System

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Foxwoods Standardizes Group Reservation System


Foxwoods Resort Casino announces its adoption of the Passkey online group reservation system as its standard method for handling and managing group reservations. Foxwoods will now offer Passkey to all its meeting planners and events including wedding, corporate meetings, conferences and conventions.

"We are pleased to offer our meeting planners and their attendees this automated system to streamline the group reservation process," states Joan Esneault, executive director of resort sales at Foxwoods. Esneault expects Passkey to aid Foxwoods during their expansion to include MGM Grand at Foxwoods in 2008.

Among other features, event attendees at Foxwoods will be able to use Passkey's custom event websites to make, modify and cancel their hotel reservations from any web browser while planners will have 24/7 access to online event reports.

"The staff at Passkey has been extremely flexible to our internal needs as we get ready to launch the first 2-way interface allowing a seamless process of booking groups through Passkey and our own call center," says Debra Pyles, director of reservations and guest services at Foxwoods. "We will have no need to re-key reservations. We are ready to take the traditional group reservation process to the next level as we customize attendee websites, and provide them with the most updated technology in the market."