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Fourth Annual Kiosk Benchmark Study

1/1/2005

A customer walks into a supermarketÃ.‚¬™s deli and places her order at a kiosk rather than with an employee behind the counter. Later, when she finishes her shopping, she scans her own purchases in the NCR FastLane checkout. On her way to her next errand, she stops at the gas station, where she pays for her gas at the pump by swiping her own credit card; next itÃ.‚¬™s on to a nearby department store, where she obtains her nieceÃ.‚¬™s wedding gift registry list by printing it out herself. Meanwhile, in another city, her husband checks out of his hotel room via a kiosk in the lobby. Later, at another kiosk in the airport, he checks in and prints out a boarding pass for his flight home.

While scenarios such as these may once have been the content of science fiction, they are now not only true-to-life, but proof-positive that acceptance of self-service is rapidly accelerating. Just as significantly, they underscore the great versatility and range of self-checkout and self-service systems in the retail and hospitality segments.

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