News Briefs

Four Seasons, the world's leading luxury hospitality company, is pleased to announce the appointment of Sudhakar Veluru as the company's new Executive Vice President and Chief Information Technology Officer (CITO), effective March 25, 2024. Sudhakar will join Four Seasons Executive Leadership Team reporting to Alejandro Reynal, President and CEO, Four Seasons. Sudhakar will be based at Four Seasons corporate office in Miami.

"We are excited to welcome Sudhakar at this important time in Four Seasons information technology transformation," says Reynal. "Sudhakar's extensive experience in technology and IT innovation will be instrumental in shaping our digital-first future, further enhancing the guest, resident and employee experience across our growing global portfolio of luxury properties."

With an impressive career spanning over two decades, Sudhakar brings a wealth of experience and expertise in driving digital and information technology transformation initiatives within the hospitality and technology sectors. Sudhakar's appointment underscores Four Seasons commitment to modernizing and strengthening its capabilities to further develop a single-view of guests and residents while deepening foundational support functions across the company globally.

"I am thrilled to join Four Seasons, an iconic brand renowned for its unwavering dedication to innovation and excellence," says Veluru. "I look forward to joining a talented team of experienced leaders from around the world. Together, we will spearhead technological and IT advancements that will elevate the guest and resident experience and continue to build the critical foundations and capabilities needed to shape Four Seasons future."

Prior to joining Four Seasons, Sudhakar served as the Chief Technology Officer at MGM Resorts International, where he led groundbreaking digital transformation work enabling seamless access to e-commerce, customer loyalty programs and casino games across mobile and online platforms. Before his tenure at MGM, Sudhakar held several senior leadership roles at The Walt Disney Company, where he delivered innovative technology solutions and products for various functions including MyMagic+, FP+/MagicBands, ShopDisney, CruiseLines, and Vacation Club.

Sudhakar holds a Master of Business Administration (MBA) from Arizona State University and a master's degree in technology (MTech) from the Indian Institute of Technology (IIT) in Kanpur, India. He is a certified Enterprise Architect (SCJEA – Sun Certified Java Enterprise Architect) and a certified Project Management Professional (PMP).

Domino's Pizza Inc. introduces its new and improved loyalty program. 

Domino's Rewards offers loyalty members even more opportunities to earn and redeem points across its corporate and franchise store locations. Domino's enhanced rewards program allows customers to:

• Earn points for less
  • Loyalty members will now earn 10 points on every order of $5 or more
• Redeem points for even more menu items – and earn free Domino's after just two orders
  • Members can redeem a variety of points for more menu items:
    • 20 points: A free dipping cup, a 16-piece order of Parmesan Bread Bites or a 20 oz. drink
    • 40 points: An order of Bread Twists or Stuffed Cheesy Bread
    • 60 points: A medium, two-topping pizza; pasta; Oven-Baked Sandwich; or a 3-piece order of Chocolate Lava Crunch Cakes
• Earn more rewards
  • Loyalty perks are now even better, as members will have exclusive access to member-only deals, special discounts and opportunities to earn bonus points!

"We are thrilled to give the brand's loyal customers additional ways to earn free Domino's items more often," said Mark Messing, Domino's vice president of digital experience and loyalty. "At a time when most brands are scaling back their loyalty programs and making it more difficult to earn and redeem points, Domino's is doing the opposite. We want to make it easier to reward our customers and give them more options so they can get rewarded faster."

Marketing a LTO 

From now until Oct. 22, 2023, rewards members can take advantage of a limited time offer to redeem 20 points for a free order of Domino's new Pepperoni Stuffed Cheesy Bread, which is normally a 40-point redemption, in celebration of the product's recent launch. 

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors and a leader in hospitality technology, announced today that it has promoted Sireesha Kunduri to Chief of Product Engineering.

In her new role, Kunduri will head up the software product delivery functions within Choice's Technology Team, in support of its diverse portfolio of hotel brands, revenue management, membership rewards, and more. Kunduri joined Choice in 2016 as Director, Engineering and was promoted to Vice President, Engineering in 2019.

"Choice operates at the intersection of hospitality, franchising, and technology, and Kunduri has been instrumental in driving the technological innovation that fuels our commitment to delivering value to our hotel owners and guests," said Choice Hotels Chief Information Officer Brian Kirkland. "With her wealth of experience and proven track record of success, I'm confident Kunduri will help us take the technology products we develop for our franchisees, our customers, and across the enterprise to the next level."

Choice Hotels has a history of innovation and technological firsts in the hospitality industry, including:

• In 1995, Choice launched the first hotel website with real-time rate and availability information.
• In 2003, Choice launched the industry's first cloud-based property management system (PMS), choiceADVANTAGE.
• In 2009, Choice released the first consumer-facing hotel app for iOS.
• In 2018, Choice launched the first cloud-based central reservation system (CRS), choiceEDGE.
• In 2021, Choice launched the first mobile-enabled revenue management system, ChoiceMAX.
• In early 2024, Choice became the first hotel company to migrate its entire system infrastructure to the cloud.

Newport Hospitality Group (NHG), a premier hotel development and management company, has enhanced its long-time partnership with SalesAndCatering.com by transitioning its portfolio of hotels to the cutting-edge  STS Cloud platform. Successfully upgrading 22 properties to the cloud-based version of STS will make it easier for the group to manage multiple properties from a single platform and provide a unified view to streamline processes, improve service quality, and ultimately increase revenue.

The move to STS Cloud will bring about a range of benefits to Newport Hospitality Group, from improved operational efficiency and sales management to enhanced decision-making capabilities, increased productivity, and cost savings. Additionally, the cloud-based nature of STS Cloud means access from anywhere at any time on any device. This flexibility can significantly enhance the productivity of Newport Hospitality Group's staff, as they can access necessary information and perform tasks even when they are away from their desks. Furthermore, as a cloud-based solution, STS Cloud eliminates the need for hardware and software maintenance. 

The ease of the transition to the cloud has allowed Newport to focus on delivering unparalleled excellence to their guests while benefiting from the extended features of the sales and catering tool. Newport Hospitality Group's Corporate Director of Sales Development, Cynde Pritchard, praised the team's hands-on approach: "STS Cloud emerged as the ideal solution for Newport Hospitality's portfolio of top-rated hotel brands. Rick and the STS team have been incredibly responsive and hands-on throughout the transition process. They've worked closely with each manager,  making custom adjustments to meet Newport Hospitality's specific needs. Our ongoing partnership with them is a true testament to the trust and strong working relationship we’ve built over the years, and we  look forward to many more years of success to come."

STS Cloud's experienced support, affordability, and advanced functionality were key factors in Newport Hospitality Group's decision to elevate its long-term partnership with the hospitality technology company. Ryan Hamilton, Co-Founder of SalesAndCatering.com, emphasized that STS Cloud offers hotels all the most desirable features without the high price tags associated with systems of this caliber. "Our platform is as affordable as it is exceptional," he said. "From managing group sales and event bookings to tracking customer preferences and generating detailed reports, STS Cloud provides an all-in-one solution for hoteliers — at a fraction of the cost. The seamless multi-property transition to our cloud solution for Newport Hospitality Group demonstrates the effectiveness of integrating powerful technologies to drive operational excellence and meet the evolving needs of hoteliers."

D-EDGE, a leader in hospitality technology, is thrilled to announce its acquisition of LoungeUp, a premier Customer Relationship Management (CRM) platform for the hospitality sector. This strategic move will further simplify the hospitality technology scene.

This acquisition marks a significant step towards providing the hospitality industry with a comprehensive and integrated suite of solutions covering every touchpoint of the hotel guest journey —from the initial search for accommodations through their full stay to converting guests into repeat visitors. The combined D-EDGE & LoungeUp solution meets the urgent needs of today's hotels: ensuring a consistent and superior guest experience, boosting revenue and profitability, while streamlining operations. Enabling hotels to continuously collect data and use it to enhance and personalise the experience means their overall performance improves.

The acquisition of LoungeUp aligns perfectly with D-EDGE's mission to simplify hospitality through innovation. “LoungeUp fills up D-EDGE's technology suite by providing hoteliers with a comprehensive and seamless toolkit. By integrating LoungeUp's advanced CRM capabilities with D-EDGE's Central Reservation System (CRS), we are setting a new standard for a unified and easy-to-use one-stop-shop solution. This holistic approach addresses the complete technological needs of hotels, groups, and chains in both distribution and operations. This move is one additional reason for hotels to make D-EDGE their preferred choice," says Pierre-Charles Grob, CEO of D-EDGE.

Mathieu Pollet, CEO and co-founder of LoungeUp, concludes: “The entire LoungeUp team is thrilled about this new step, as we are confident it will significantly enhance the value we deliver to our common clients and speed up our development globally. We are simplifying hotel management by integrating operations through connected systems, automating tasks, and ultimately boosting the hotel's business—resulting in more bookings, increased booking value, and greater profitability. We believe that with LoungeUp integrated into the D-EDGE solution portfolio, hoteliers will require essentially two systems to ensure efficient operational and distribution management: D-EDGE and a Property Management System (PMS). This is a major change in the industry that suffers from a very fragmented IT environment.“

There are no planned changes  in the current structure of either entity. The LoungeUp teams remain unchanged. Founders Mathieu Pollet and Lionel Tressens will lead the growth of the CRM/Guest Management divisions within the group.

Clients of LoungeUp and D-EDGE will continue to receive the same level of support and service from their dedicated teams. This continuity will ensure a smooth transition and maintain the quality of service our clients are accustomed to.

Homes & Villas by Marriott Bonvoy is now testing a search with AI tool that will match travelers with the perfect home and destination based on a natural language search describing their desired vacation. This next gen search will take travelers' own preferences and offer a curated list of properties from the 140,000 available properties on the Homes & Villas by Marriott Bonvoy platform.

Travelers can include as little or as much detail as they'd like through this easily accessible and user-friendly search functionality, alleviating the stress that selecting a vacation property might otherwise present. A few sample searches include:

• I want to travel to London, Paris or Vienna and stay in city center
• Best A-frame home in the mountains with a fireplace and stunning view
• I want to take a trip to California this summer where I can bring my dog
• I'm looking for a private villa in Asia for six people with a butler
• I need a beach front home in the Caribbean perfect for a bachelorette celebration

The results will suggest destinations and identify specific properties that meet the criteria entered in the search bar or close alternatives that meet as many of the descriptors as possible. In addition, the results will include useful information such as weather and things to do at the location based on the criteria, such as hiking, sightseeing, or dining. Visitors to the site will have the option to use the new or traditional search functionality.

"Using the latest technologies, our new AI search tool breaks new ground among vacation rental platforms by allowing travelers to search without a specific destination. Consumers can focus more on the experiences they are passionate about and the amenities on their 'must-have' list to reveal their next memorable travel adventure," said Jennifer Hsieh, Vice President, Homes & Villas by Marriott Bonvoy. "With natural-language search, we're able to play matchmaker, helping travelers effortlessly discover the perfect but perhaps unexpected property and destination among our global collection of extraordinary homes available on the Homes & Villas by Marriott Bonvoy platform."

Whether travelers are yearning for a beach vacation or searching for an eclectic home overlooking a mountain range, Homes & Villas by Marriott Bonvoy has premium and luxury vacation rentals that can inspire more travel experiences. By booking a home with Homes & Villas by Marriott Bonvoy, travelers unlock the power of the award-winning travel program, Marriott Bonvoy, to gain access to free stays at hotels and destinations around the world and incredible experiences with the people, places, and passions they love. Travelers can also take comfort that each home offered on the platform is fully vetted by Marriott, leveraging the company's trusted travel expertise with exceptional quality, safe and reliable hospitality.

Homes & Villas by Marriott Bonvoy's search with AI functionality is being tested initially as a part of the broader technology transformation at Marriott International to unlock value for customers with more seamless, personalized, and engaging ways to experience travel. It is expected to become widely available to all visitors first on the website and then on mobile in the coming weeks.  The search with AI tool was developed in collaboration with Publicis Sapient. For more information, please visit homes-and-villas.marriott.com.