Falcon Hotel Corp. Uses ElevenOS Site Manager to Centralize WiFi Data
Sheraton Springfield Monarch Place Hotel was concerned that spotty Wi-Fi performance was affecting guest ratings, so they sought a solution to upgrade the network and simplify Wi-Fi management. They chose CCI Systems®, Inc. a MI-based leader in across-the-network solutions to provide a complete Wi-Fi solution including the ElevenOS guest Wi-Fi platform and high-quality 24/7 guest support.
“With the ElevenOS Site Manager dashboard, I can analyze critical Wi-Fi data in a central location and make real-time decisions that directly impact our guest satisfaction scores,” said Justin Smith, IT manager for Falcon Hotel Corporation. “I’m no longer accessing multiple systems to pull reports and analyze data. The relevant data I use daily including network activity, revenue, number of devices per guest and conference Wi-Fi are wrapped into one, user-friendly dashboard.”
At HTNG Insight Summit North America, Eleven, cloud-based guest Wi-Fi management software, introduces the ElevenOS Site Manager dashboard making it easy for hotel staff to ensure a high performance guest Wi-Fi experience from guest rooms to public spaces to the conference center.
ElevenOS Site Manager provides a centralized dashboard to access all of the features needed to optimize Wi-Fi at a single property or across all properties in a brand. Non-technical hotel staff can set up portals from branded templates, create access and discount codes, add or modify Internet plans and pricing and manage conference Wi-Fi all from a single, easy to use web interface.
The ElevenOS dashboard was purpose-built for Hospitality with real-time 360-degree insight into Wi-Fi activity. Comprehensive analytics include the number and types of devices and browsers used, bandwidth usage, service plans, payment methods and revenue reports that can be viewed at property level or across all properties in a brand. Users can log into one system to get all of the information they need to optimize the Wi-Fi experience.