News Briefs

  • 1/22/2023

    Digital Tip Platform Raises $4M

    person giving a tip to a hotel employee via digital app

    Grazzy, a next-gen employee payments platform, announces $4.25MM in Seed funding from Next Coast Ventures and Tuesday Capital to fuel the rapid expansion and growth of its digital tipping, same-day pay, and better, more inclusive banking capabilities. The completion of the Seed round brings Grazzy's total Seed funding to $6.8MM.

    Grazzy helps hotels, bars, restaurants and more improve employee retention and recruiting by increasing wages, unlocking instant access to same-day earnings, and offering more inclusive financial wellness for hourly employees. By putting employee satisfaction at the center of the experience, Grazzy creates happier employees who stay in their roles longer and provide better guest experiences.

    BWH Hotel Group Partners with eTip and Visa to Offer Digital Tipping in the U.S. and Canada

    The Grazzy platform offers the modern familiarity of a P2P payments experience that guests love, but with the enterprise-level branding, compliance and reporting that's required to successfully deliver ROI at scale.

    • Digital tipping: Guests utilize QR codes to instantly tip staff in less than 10 seconds, with no app required. The guest interface is property-branded and can also be integrated with any existing guest applications. 
       
    • Same Day Pay: The flexible platform offers multiple payout options for tips, including Grazzy Direct, which allows staff to access their tips instantly. Same day access to earnings provides a powerful competitive advantage for businesses to both keep and recruit hourly employees.
       
    • Low fees
       
    • Built for operational scale: Businesses can meet tax compliance, and measure effective wage increases, retention improvement, and overall guest satisfaction all on a single screen.

    Today, several of the world's biggest and most beloved hotel brands are leveraging the Grazzy platform to enable digital tipping, same-day pay, and in-the-moment positive feedback for their team members. Grazzy offers these customers digital tipping enablement at no cost and low fees.

    This latest infusion of capital will be used to accelerate growth across large hotel brands and operating groups, restaurant groups, and salons looking for modern ways to improve the employee experience, while reducing costs. Additionally, this funding will support the continuation of seamless integrations between the Grazzy platform and the major systems (PMS, HMA, and POS) that most hospitality and service businesses rely on to run their operations.

  • 1/9/2023

    Focus Brands Accelerates Dual Branded Locations

    Foucs Brand dual branded Jamba Juice and Auntie Annes

    Focus Brands says dual branding is the future of QSR, and the parent company of Auntie Anne’s®, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s, is leading the charge. Today, the Focus Brands portfolio boasts 175-plus open dual branded units with at least 65 more in various stages of development across the country. 

    Drive-Thru Convenience

    The Focus Brands portfolio brands have signed agreements to open more than 50 dual and tri-brand locations in the coming year, many of which include drive-thrus for added convenience as interest in dual branded franchise opportunities continues to surge.

    Flexible Store Formats

    Focus Brands is among the brands introducing new store formats, including Krystal, Jack-in-the-Box and Panera Bread, which opened its Panera To Go, solely offering Rapid Pick-Up and Delivery shelves where guests and delivery drivers can easily pick up orders.  

    Focus Brands has long pioneered the concept of dual branding, predominately in malls and non-traditional locations with Auntie Anne’s and Cinnabon. Now, the company’s portfolio brands have found new opportunities with streetside dual branded units, which is paving the way for immense franchise growth. 

    “Dual branding is the future of our brands, especially on the specialty side of the business,” said Brian Krause, Chief Development Officer at Focus Brands. “There will always be a place in malls, but there is an immense amount of growth opportunity in streetside venues, and, by dual branding, there is more opportunity for enhanced revenue.”

    The company invested heavily in consumer research to identify how to create combinations of its iconic brands to resonate with consumers and meet them where they want to be met.

    Focus Brands has identified four dual-brand concepts:

    • Auntie Anne’s/Cinnabon
    • Auntie Anne’s/Cinnabon/Carvel
    • Auntie Anne’s/Jamba
    • Cinnabon/Carvel – Cinnabon Swirl. 

    While key consumer benefits vary by dual-brand combination, one consistent benefit has been convenience. Having these brands together in one location makes them far more accessible than they are individually. This convenience also creates opportunity for franchisees, as co-branding leads to an expansive menu that drives enhanced unit-level volume. 

     

  • 1/14/2023

    Walk-On's Sports Bistreaux Invests in Tech Transformation

    Walk-On’s Sports Bistreaux is making its largest technological investment in brand history.

    Walk-On’s is implementing a systemwide aggregator to consolidate third party orders, partnering with Lunchbox to upgrade its online ordering platform and guest loyalty program, and introducing a partnership with Toast to level up its POS management system.

    71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

    Walk-On’s new loyalty program and app, designed by Lunchbox, are scheduled to launch in the first half of 2023 with an improved interface and back-end integration that will create a more seamless user experience for guests and operators alike. 

    Continuing with marked enhancements to the guest experience, Walk-On’s is also partnering with BOWEN to modernize the brand’s website presence and streamline the online ordering experience. 

    In addition to the upgraded Toast POS system, Walk-On’s is installing Toast Kitchen Display System, and rolling out Toast Go 2 mobile handheld POS devices for tableside and curbside use at current and future locations. 

    Walk-On’s will implement a phased rollout across all current locations throughout 2023 and begin immediate implementation at all new restaurants in their development pipeline. 

  • 1/22/2023

    Grubhub, Topanga.io Bring Reusable Carryout Packaging to College Campuses

    grubhub app

    Grubhub and Topanga.io, a reusable packaging management platform, have teamed up to introduce reusable carryout packaging on participating college campuses.

    Diners who place a to-go order from on-campus dining locations via the Grubhub app will be able to select reusable packaging at checkout through Topanga.io's ReusePass program. Meals will be packaged in a reusable container using Topanga.io's track-and-trace technology, allowing campus diners to keep track of what containers they have and when they need to be returned. This program is currently available at The Ohio State University and Colorado State University, with plans to expand to more campuses throughout the year.

    Other delivery companies are addressing sustainable packaging solutions. Uber and Visa 
    announced a new program designed to support small-and medium-sized businesses in their transition to green and sustainable packaging solutions

    SUSTAINABILITY FOR THE PLANET

    Sustainability matters to today's consumers and restaurant operators. Two out of three (66%) consumers surveyed feel it’s important that restaurants are open about their practices to limit food wasteAccording to the National Restaurant Association’s annual What’s Hot Culinary Forecast, sustainability will continue to influence menus and how restaurants make decisions.

    "Grubhub's campus partners have been vocal that sustainable solutions are a top priority, and we're looking forward to working with Topanga.io to support universities' sustainability efforts," said Adam Herbert, senior director of campus partnerships at Grubhub. "The campus dining world presents a large and scalable opportunity for sustainable solutions like this one, and we're excited to expand our suite of campus dining offerings to our partners."

    "Grubhub is a leader in mobile ordering technology and has a great reputation among its campus partners, so we're thrilled to be working with them as we bring our mission to eliminate single-use packaging to campuses across the country," said Page Schult, CEO of Topanga.io. "We've been very intentional to build the best technology in the market, and it has been great to work with a leading provider like Grubhub to further bolster the strength of our campus offering," echoed Adam Bailey, CTO of Topanga.io.

    "Sustainability is part of the culture for Student Life Dining Services at The Ohio State University," said Zia Ahmed, senior director of dining services at The Ohio State University. "We are pleased to work with our partners as we take key steps toward making progress in reducing waste and advancing our sustainability efforts."

    "Colorado State University's residential dining services team has been eager to bring Topanga.io's ReusePass program to campus in partnership with Grubhub to expand on our sustainability initiatives," said Patrick St. Clair, assistant director, support services at Colorado State University. "It's efforts like this one that allows us to continue driving forward-thinking efforts and innovation within our residential dining program while leveraging and growing our program technologically. Today, we're excited to offer the Reusepass program to our students, faculty, and staff."

    Grubhub partners with more than 270 college campuses across the United States to give students the ability to integrate meal plans directly into their Grubhub account and access restaurants both on- and off-campus for delivery and pickup. Topanga has helped QSRs, grocery delivery, and meal prep companies launch data-driven reusable packaging programs and is excited to bring their innovative technology to campuses nationwide. To date, they've helped their clients manage 1,200,000 reusable assets. 

  • 1/22/2023

    More Than Half of Restaurant Workers Considered Quitting in the Past Month

    a man cooking in a kitchen preparing food

    Restaurant workers are feeling stressed by current working conditions. 

    Kuru Footware surveyed 800 foodservice workers to take a pulse on their feelings—from how they like their current job, to whether or not they plan to leave the industry.

    This survey's findings mirror what operators are saying.  According to the latest National Restaurant Association Business Conditions survey. 89% of operators say labor costs are a significant challenge.

    Key findings of the Kuru survey, conducted December 2022: 

    • 68% feel there's a staff shortage right now
    • 58% of restaurant workers report they are happy or extremely happy when asked about job satisfaction

      Invest in Systems to Keep Restaurant Workers Motivated
       
    • 56% say they feel burned out by their job right now.
    • 57% say they are satisfied with their current wage.
    • 62% said they’ve considered leaving the restaurant industry in the past month 
    • More than one in four (27%) of them think they will have left the industry a year from now. 

    The full survey summary is available here.
     

    METHODOLOGY AND SOURCES

    KURU Footwear surveyed 800 Americans 18 years and older, who currently (as of December 2022) work in the food/restaurant service industry. KURU Footwear proprietary survey, conducted December 2022.

  • 1/19/2023

    Hospitality Ventures Management Group (HVMG) Promotes Cory Chambers to Newly Created Role of Chief Commercial Officer and Senior Vice President, Business Intelligence

    Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, announced that Cory Chambers has been promoted to the newly created role of chief commercial officer and senior vice president, business intelligence. In his new position, Chambers will be responsible for leading the HVMG Revenue Excellence team in maximizing market share growth and bottom-line profitability. Central to the new role will be driving HVMG’s business intelligence strategic initiative of creating forward-looking, predictive analytics. Over the past eighteen months, comprehensive data warehousing and visualization platforms have been built to enhance real time decision making for company leaders and results for investors.

    “Since joining HVMG nearly a decade ago, Cory has proven his ability to develop and deploy tools, processes and strategies that drive excellent revenue results,” said Robert S. Cole, president and chief executive officer, HVMG. “During his tenure, HVMG has experienced five consecutive years of same-store portfolio wide year over year market share growth, including a 7.6% increase in 2022, our best year yet. Cory has attracted and developed some of the best revenue talent in our industry, earned the trust and respect of our owners & brand partners, and has been a contributor, mentor and leader throughout our organization. I am incredibly appreciative of his can-do attitude, his tenacity and how he has made us a better company.”

    A 20-plus year hospitality veteran, Chambers previously was vice president of revenue generation at White Lodging where he oversaw sales, revenue management, eCommerce and communications for the company’s full-service portfolio. His previous roles with White Lodging include corporate director of sales and marketing and pre-opening director of sales and marketing at the JW Marriott Indianapolis. Chambers began his career with Marriott International where he held several sales and marketing leadership positions throughout the United States at hotels ranging in size from 300 to 1,300 rooms. Chambers graduated from James Madison University and received his MBA from Babson College in Boston, Mass.

    “I’m passionate about driving results, helping others use data to make great decisions and growing HVMG’s brand in the eye’s investors, brands and most importantly, our associates,” Chambers said. “This is my dream job, and I look forward to growing with HVMG as the company pursues its own expansion efforts.”

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