News Briefs

Cisco. a provider of enterprise networking and security, unveiled the latest progress towards its vision of the Cisco Security Cloud, a unified, AI-driven, cross-domain security platform. Cisco's new XDR solution and the release of advanced features for Duo MFA will help organizations better protect the integrity of their entire IT ecosystem.

Threat Detection and Response

Cisco's XDR strategy converges its deep expertise and visibility across the network and endpoints into one turnkey, risk-based solution. Now in Beta with General Availability coming in July 2023, Cisco XDR simplifies investigating incidents and enables security operations centers (SOCs) to immediately remediate threats. The cloud-first solution applies analytics to prioritize detections and moves the focus from endless investigations to remediating the highest priority incidents with evidence-backed automation.

"The threat landscape is complex and evolving. Detection without response is insufficient, while response without detection is impossible. With Cisco XDR, security operations teams can respond and remediate threats before they have a chance to cause significant damage," said Jeetu Patel, Executive Vice President and General Manager of Security and Collaboration at Cisco. "Cisco continues to ensure that 'if it's connected, you're also protected.' We are uniquely positioned to deliver integrated solutions that simplify securing today's increasingly complex, hybrid multi-cloud environments without compromising user experience."

While traditional Security Information and Event Management (SIEM) technology provides management for log-centric data and measures outcomes in days, Cisco XDR focuses on telemetry-centric data and delivers outcomes in minutes. It natively analyzes and correlates the six telemetry sources that Security Operations Center (SOC) operators say are critical for an XDR solution: endpoint, network, firewall, email, identity, and DNS. On the endpoint specifically, Cisco XDR leverages insight from 200 million endpoints with Cisco Secure Client, formerly AnyConnect, to provide process-level visibility of where the endpoint meets the network.

"The true measure of XDR is its ability to deliver actual security outcomes, real and measurable benefit to organizations — early detection, impact prioritization, and effective and efficient response," said Frank Dickson, Group Vice President, Security & Trust, IDC. "True results need to be quantifiable numerically and not just qualitatively described with words. Cisco XDR delivers a clear framework for enabling organizations to achieve such tangible outcomes."

In addition to Cisco's native telemetry, Cisco XDR integrates with leading third-party vendors to share telemetry, increase interoperability, and deliver consistent outcomes regardless of vendor or technology. The initial set of out-of-the-box integrations at general availability include:

• Endpoint Detection and Response (EDR): CrowdStrike Falcon Insight XDR, Cybereason Endpoint Detection and Response, Microsoft Defender for Endpoint, Palo Alto Networks Cortex XDR, SentinelOne Singularity, Trend Vision One
• Email Threat Defense: Microsoft Defender for Office, Proofpoint Email Protection
• Next-Generation Firewall (NGFW): Check Point Quantum, Palo Alto Networks Next-Generation Firewall
• Network Detection and Response (NDR): Darktrace DETECT™ and Darktrace RESPOND™,  ExtraHop Reveal(x)
• Security Information and Event Management (SIEM): Microsoft Sentinel

"Throughout Logicalis' decades-long pursuit to becoming a world class integrator; we have recognized the impact extensibility can have on the viability and efficacy of any solution," said Brad Davenport, Vice President of Technical Architecture, Logicalis. "With the launch of Cisco XDR, we can finally provide our customers with XDR outcomes as a solution or managed offering. We see this as a natural progression for us along the security maturity journey. Logicalis is very excited to put our combined expertise to work for our clients and offer Cisco XDR to help them achieve their business outcomes."

Zero Trust and Access Management

As attackers increasingly target gaps in weaker multi-factor authentication (MFA) implementations, Cisco is redefining what is essential for access management. Every business needs three key pillars for its access management strategy: enforcing strong authentication, verifying devices, and reducing the number of passwords in use. This is why, beginning on May 1st, Cisco is adding Trusted Endpoints to all its paid Duo Editions. Previously just available in Duo's highest tier, Trusted Endpoints allows only registered or managed devices to access resources. By delivering Trusted Endpoints alongside Single Sign On, MFA, Passwordless, and Verified Push within the entry-level Duo Essentials edition, Cisco is delivering the most secure, cost-effective, and user-friendly access management solution on the market.

To learn more, visit Cisco.com/go/security.   

Supporting Quotes

"Darktrace DETECT and RESPOND, parts of the Darktrace Cyber AI Loop, can quickly contain and disarm threats, whether known or unknown, and with a high degree of fidelity. Our collaboration with Cisco will provide our mutual customers with added visibility into security incidents and actions across cloud, network and OT," said Mattheus Bovbjerg, Vice President of Integrations, Darktrace. We look forward to expanding this collaboration to additional coverage areas including email and SaaS applications in the future."

"As organizations embrace the network as the essential source for cybertruth, our partnership with Cisco offers enterprises the ability to integrate ExtraHop with best-of-breed products for a more comprehensive view of their IT environments," said Jesse Rothstein, Chief Technology Officer and Co-Founder, ExtraHop. "Joint customers will benefit from ExtraHop's enterprise-grade, high–fidelity detections with network decryption and support for more than 80+ protocols, while also seamlessly integrating with log and endpoint solutions to achieve more streamlined investigations."

"SentinelOne is excited to team with Cisco to deliver market-leading solutions that allow our joint customers to push the boundaries of security," said Akhil Kapoor, Vice President of Technology Partnerships and Business Development, SentinelOne. "We look forward to integrating our EDR and Cloud Workload Protection (CWPP) solutions with Cisco to help organizations of all sizes secure tomorrow today."

"Our vision for XDR is to provide customers with a comprehensive, consolidated view of their security posture, enabling them to respond to threats quickly and effectively," said Mike Gibson, Senior Vice President of Global Services and Customer Success, Trend Micro. "The integration with Cisco XDR is a significant step forward in the evolution of cybersecurity. By leveraging the strength of both solutions, we are able to offer our customers a unified solution that expands telemetry insights to gain a greater perspective of their security environment enabling them to detect threats faster and respond more effectively."

Additional Resources

• Blog: XDR and the Importance of Cross-Domain Correlated Telemetry
• Blog: Simplify Your Security Operations with Cisco XDR, Launching at RSAC
• Blog: Raising the Bar: Duo Redefines What is Essential for Access Management 

As part of a national effort to raise awareness and offer expert insights, Denny's is kicking off a series of summits focused on how companies and individuals can better manage and improve their mental health and wellness.

The first summit is taking place on April 22 at the HPAC Theater in Spartanburg, S.C. The summit will be free to the public and attendees can participate in-person or virtually.

"Denny's has always been committed to feeding people's bodies, minds, and souls, and this summit series perfectly aligns with our holistic approach to wellness," said Kelli Valade, CEO of Denny's. "The COVID-19 pandemic has placed the topics of mental health and personal well-being front and center. Now is the time to think about how we can bring our whole selves to all facets of our lives, including the workplace."

The summit keynote speaker is Dr. Daniel E. Dawes, Senior Vice President for Global Health and Executive Director of the Institute of Global Health Equity at Meharry Medical College. Dawes will discuss the importance of addressing mental health equity and the path forward to achieving a healthier society. Other nationally recognized panelists include:  

• Dr. Shaneeta Johnson, a surgeon, clinician, educator, and researcher at Morehouse School of Medicine and Senior Fellow in Global Health Equity at the Satcher Health Leadership Institute
• Dr. Monique May, a board-certified and licensed family physician best known as the "Physician in the Kitchen"
• Dr. Bennie L. Harris, Chancellor of the University of South Carolina Upstate
• Sharon Lykins, Denny's Vice President of Product Innovation

"Mental health and wellness significantly impact the quality of life of individuals, families, and communities across the Upstate region and beyond," said USC Upstate Chancellor, Bennie L. Harris, Ph.D. "We are thrilled to join forces with a global leader like Denny's to address one of the most critical public health issues of our time."

Journalist Roland S. Martin will moderate two panels, "Mindful Eating," which will address the connection between food and wellness, and "Wellness at the Workplace," which focuses on mental health at work.

A second mental health summit will be offered on October 10 in Nashville, Tennessee.

QSR Automations earned recognition for excellence in customer service and support.

At MURTEC, QSR Automations’ VP of Hardware Solutions and Support, Kathi Klein, received fHospitality Technology ’s 2023 Top Women in Technology Lifetime Achievement Award. 

During her more than 30 years in the restaurant technology industry – half of those at QSR Automations–Klein has amassed incomparable knowledge in understanding and troubleshooting kitchen display, front-of-house, and the associated hardware and networking platforms needed to run them. 

But what truly sets Klein apart is her natural ability to nurture relationships and foster talent, which has made her an effective leader in QSR Automations’ Support Services Team. During her long tenure at QSR Automations, Klein has built one of the industry’s strongest and most effective support teams. In fact, under Klein’s guidance, the team has received a 99 percent satisfaction rate from customers in 2021, and last year handled more than 16,000 inbound and outbound calls, which earned them a bronze award for Excellence in Customer Service from the 2022 Stevie Awards. 

This was the third bronze Stevie award for the team, as last fall, Klein accepted two additional bronze awards from the Stevie Women in Business Awards on behalf of QSR Automations–one for excellence in customer service, and the other for growth. QSR Automations was selected for these honors from more than 1,500 nominations from around the world.

“Just as our technology is the heart of a restaurant kitchen, our people are truly the heart of this business,” said Angela Leet, CEO of QSR Automations. “My colleagues are passionate about innovation both in and out of the office, and it’s immensely gratifying to see them recognized for these achievements.”

QSR Automations, headquartered in Louisville, Ky., with offices in the United Kingdom, is a global industry leader in kitchen automation and guest management services.

R.F. Technologies announces a partnership with Solink, adding video-based business intelligence to its full line of restaurant solutions. Video analytics is available through R.F. Technologies' Big Dog brand. "Solink becomes a complement to our Big Dog Difference video solutions, along with Big Dog Voice, Design Services, Video System Monitoring, and the coming artificial intelligence," states CEO Bob Noorian.

Solink is a leader in video security and data analytics, offering purpose-built video security and business intelligence. These cloud-based solutions provide management visibility at a glance. Through customizable dashboards, restaurant management can remotely monitor operations. The video analytics system automatically creates video clips tied to transactions, where management can quickly see anomalies, watching only relevant parts of a recording instead of sifting through hours of coverage. This business intelligence is valuable not only for loss prevention, but for staff training and business improvement as well.

Big Dog cameras work seamlessly with video analytics, providing restaurant operators the data needed to succeed. Noorian adds, "With the current evolution of restaurant management increasingly occurring remotely at the Operator level, HD camera systems professionally designed, installed, and fully operational are a requirement for the QSR business. Further, Operators need scalable solutions not only for advanced solutions like analytics, but for the coming wave of artificial intelligence."

R.F. Technologies is the complete solutions provider to the restaurant industry, including drive-thru systems, digital menu boards, and surveillance systems. Video Analytics solutions are available through R.F. Technologies' Big Dog brand at www.rfdrivethru.com and (800) 598-2370. 

With this announcement, RFT begins providing the full line of Solink capabilities. RFT President Joe Gierut explains, "The benefits from using video analytics seem endless. Whether for loss prevention, security, operations, or business improvement, customers can expect to be highly satisfied with their investment."

Vispero™ and TPGi® are pleased to announce that the most popular screen reader worldwide, JAWS®, is now available in kiosks and other self-service devices. This software will allow all enterprises, including restaurants, to increase their revenue by capturing the overlooked, underserved market of customers with visual impairments. It empowers users who are blind or have low vision to enjoy increased independence when performing tasks such as ordering at a quick-service restaurant or café.

JAWS for Kiosk software is an enterprise-supported screen reader which provides a text-to-speech audio output on self-service kiosks. It can be used with both Microsoft Windows and Android® operating systems. JAWS for Kiosk provides customizable, context-specific instructional messaging to assist users with disabilities and is available in more than 40 languages with a variety of voice options.

This innovative accessibility breakthrough has already been selected by some of the largest companies in the world and is highly scalable. The software has won three industry awards, including a Living the Values Award from one of the largest Quick-Service Restaurant (QSR) companies in the world as a Global Technology Provider that puts customers first and creates an inclusive environment.

"We are committed to making the world a more accessible place, and this innovation is an important part of our strategy to do just that," said Bob Ciminera, CEO of Vispero.

TPGi will demonstrate JAWS for Kiosk at the National Restaurant Association, Booth 6966, on May 20-23, 2023, in Chicago, Illinois.

Toast, a technology platform built for restaurants, announced the launch of Toast Tables, a reservation and waitlist management solution that integrates with the company’s robust restaurant technology platform. Toast Tables gives restaurants an affordable option to manage seating and turn first-time guests into regulars, including features like real-time table updates, automatically synced server rosters, and personalized guest profiles to power Toast Marketing and Loyalty integrations. The new suite is available to Toast customers for a flat monthly price, no fees per cover, and package options for different seating policies.

As part of the new solution, Toast also expands its collaboration with Google to tap into millions of guests searching for restaurants and enable them to book a reservation through Toast Tables, directly on a restaurant’s Google Business Profile. According to Toast’s Voice of the Restaurant Guest survey¹, when it comes to finding full service restaurants, guests use Google Maps more than any other restaurant discoverability channel except for personal recommendations. The extension of this collaboration helps restaurants to save money on costly third-party reservation platforms—which account for only three percent of guests’ restaurant discovery².

“Reservation and waitlist management capabilities have moved from ‘nice to have’ to ‘must have’ for many restaurants in recent years,” said Aman Narang, Chief Operating Officer and Co-Founder of Toast. “Toast Tables empowers restaurants to provide more personalized and efficient hospitality before, during, and between guest visits. We’re pleased to see our collaboration with Google come to life again in this launch and benefit the restaurant community.”

Toast Tables allows restaurants to:

• Benefit from a fully integrated reservation and waitlist solution: Toast Tables is easy to use and integrates with the broader Toast platform. Toast Tables syncs seamlessly with products like Toast Point of Sale (POS) and Kitchen Display Systems (KDS), so restaurants can spend less time updating systems and more time with their guests. Restaurants can get started in minutes with a host app on select Android and iOS devices that automatically imports their floor plan and server roster while eliminating the need to manage a separate reservation and waitlist provider.
• Manage capacity without the complexity: With real-time table status updated from the POS and KDS, the host can see what guests have ordered, when orders have been fulfilled, and when they have paid for their meals. Hosts can keep servers happy by seating based on built-in cover counts and “next up” server rotations. Restaurants can avoid no-shows thanks to estimated wait times, automated notifications, and two-way SMS messaging, which make it easy for guests to stay up-to-date and communicate if their plans change.
• Personalize hospitality to turn first-time guests into regulars: Guests can easily find restaurants they love and reserve a table or join an online waitlist directly from Google Search and Maps. With personalized guest profiles, restaurants can anticipate preferences, recognize special occasions, reward regulars or VIPs, and grow their marketing list. Guests can view the menu to prepare for their visit and even opt into the restaurant’s loyalty program, so that owners and operators can prompt repeat visits by re-engaging guests with meaningful conversation and offers.

“Toast Tables has become one of my favorite parts about Toast,” said Franco DiCarlo, owner of PA House. “Turn times, check sizes, popular items, server efficiency - I can see it all right from my iPad. With online reservations through our website as well as through Reserve with Google, our guest list stays full, and with auto-confirmation texts, we're able to keep it that way.”

Learn more about Toast Tables.