Chili's to Add Pay at the Table Tech
“Our guests and operators expect a best-in-class digital experience focused on making their lives easier and improving hospitality,” said Wade Allen, Chief Digital Officer at Brinker International, owner of the Chili's brand. “This nationwide pay-at-table technology upgrade to Presto is an important component of our strategy to provide a convenient and personalized guest experience.”
The new devices are being deployed to increase Chili’s guest satisfaction, improve productivity and ultimately drive repeat visits.
Presto’s payment experience supports all the latest EMV and mobile payment technologies, including Apple Pay, Android Pay, Samsung Pay, Chip-and-PIN, Chip-and-Signature and PIN-Debit. Chili’s will also benefit from the industry’s highest standard of payment security that includes full P2PE hardware encryption and PTS certified PIN capture, with the majority of credit cards not leaving the guest’s control.
The Presto pay-at-table system will enable an in-restaurant digital Chili's personalization experience. New functionality being tested will allow a guest to sign-in, view past orders and re-order their favorite items through the My Chili’s Rewards guest loyalty program. Dietary preferences, allergies, and other data will also be remembered for guests who choose to share this information, allowing Chili’s to provide a highly tailored dining experience. After payment, receipts can be automatically emailed for signed-in guests, saving paper and maximizing convenience.