Snooze Eatery is a popular chain of restaurants in the US with 43 locations. Snooze Kansas City opened just a month before COVID-19 shuttered restaurants and cafes throughout the world. The team at Snooze used iAuditor to build up a culture of safety, consistency and quality during one of the most uncertain periods for hospitality businesses. We spoke to Snoozers at the Kansas City location about how iAuditor was able to help them raise their safety game and get safely back to business.
COVID-19 has changed everything we do
Before COVID-19 shook the world, Snooze Eatery had patrons lining up for breakfast and brunch food. That all changed when they had to shut down their dine-in option for 10 weeks at the beginning of the pandemic. For TJ McReynolds, General Manager of the Kansas City location, the uncertainty of the situation propelled him and his team to take action, “COVID hit and shut us down. When will we get back to normal? How long will this last? What impacts will it have on our brand new restaurant?”
“We needed to earn the trust of our guests and employees.”
The team did takeout for months before reopening for dine-in customers. To encourage diners to visit and keep staff morale high, safety became the #1 priority for Snooze Eatery. As Katie Birner, Assistant General Manager puts it, “we take care of everyone that comes in the restaurant, and we make sure that we don’t ever put anyone in harm’s way.”