2015 Customer Engagement Technology Study
The fourth annual Hospitality Technology 2015 Customer Engagement Technology Study tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. Highlights include implementation plans for 2016, and details on how hotels and restaurants are using mobile and digital technologies to engage guests. The report offers insights into strategies and plans such as what operators have named the top five potential uses for location-based solutions. Plus find out what solutions companies are using for mobile wallet. This year's study also breaks down how operators are giving loyalty rewards for social activity. These insights and more are inside!