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2006 Kiosk Benchmark Study

This year's overall data indicates increased user acceptance of self-service and kiosks, as well as growing budgets and deployment sizes. For the first time, all of this year's responses were crosstabulated with our respondents' vertical markets in order to contrast the differing priorities and stages of growth and deployment for the various kiosk markets. As in previous years, the majority of our respondents came from the retail and hospitality verticals, followed by consumer goods manufacturing.
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