In addition to traditional drive-thru service, customers can order ahead on the mobile app or online and pick up their order at the drive-thru window. Digital sales represent more than 50% of total system sales.
Restauranteurs visiting the LG booth 6875 will be able to learn about the LG CLOi ServeBot improvements, while also getting their first look at the new 27-inch LG Kiosk for self-service ordering and new 21.5-inch outdoor display for order confirmation at drive-thrus.
Wendy's is the first QSR to introduce Pipedream Instant Pickup, with the goal of delivering an even faster and more convenient experience for customers.
CTO Phil Crawford said the pilot program yielded positive outcomes, with deployed stores experiencing a significant rise in revenue due to the upsell capability.
Valyant AI secures fifth US patent to advance its conversational AI platform at drive-thrus, covering the use of on-site hardware to enable voice AI order automation in quick-service restaurant drive-thrus.
Don't miss this MURTEC 2023 session featuring Bradley Metrock from Project Voice and Jon Stine from Open Voice Network about using AI and machine learning in restaurants.
HT caught up with Richard Maranville, Chief Digital & Technology Officer at Salad and Go, to talk about the red-hot QSR concept that features fresh and affordable menu items, many which are made with local ingredients. The brand has more than 90 locations across four states.