ARTICLES BY THIS AUTHOR
- 1/24/2024
At MURTEC: Engage! How to Reach and Wow Guests
You'll want to be at Day 3 of MURTEC, which features a panel discussion on how leading brands are driving digital engagement and building lasting loyalty. - 1/22/2024
Case Study: Embracing Game-Based Training for Frontline Employees
Sound familiar: How do you cross-train a 767-strong workforce with projections hitting 1,000 by summer with the brand mission? - 1/22/2024
The Future of Hospitality: Digital Signage and the Internet of Things
Integrating IoT devices – everything from room capacity sensors to temperature gauges – into digital signage can significantly enhance information delivery and guest experience. - 1/10/2024
Joe Park Promoted to Yum! Brands Chief Digital & Technology Officer
On March 1, Park willl succeed Clay Johnson, who will continue as a senior advisor. - 1/10/2024
HT Talks Tech with Flight Club’s Amanda Cibotti
Training is all fun and games at this ‘eatertainment’ concept. - 2/5/2024
HT Talks Tech: Southern Classic Chicken Doubles Down on Drive Thru
HT caught up with Southern Classic Chicken’s VP of Brand Operations Tom Gerdes to talk about its new drive-thru prototype and its future tech plans. - 1/8/2024
Beth Scott Joins MOD Pizza as CEO
Scott Svenson, who co-founded MOD in 2008 with his wife Ally and has led the business for the past 15 years, will assume the role of Executive Chairperson. - 1/8/2024
POS Software Vendors Dish on Top Trends Impacting the Future
Advancements in AI, demand for accessible data make the list. Plus, vendors share what they're doing to meet the demand for tighter integrations. - 1/2/2024
Ghost Kitchens Redefine Dining's Future
This thought leadership column makes the case for ghost kitchens. - 1/2/2024
Hotel Automation in 2024: Autonomous Guest Engagement
Exploring the next frontier in hospitality: how AI-driven systems are transforming service standards and guest interactions in hotels.