Is Your Restaurant Prepped to Provide Tomorrow’s Experience Today?
Date: Wednesday, September 27, 2017 at 2:00 pm ET
Data and digital touchpoints will be driving the restaurant experience of today and tomorrow, and restaurants must be prepared! Findings from Hospitality Technology’s 2017 Customer Engagement Technology Study reveal that to support customer experience initiatives, 76% of restaurants plan to invest in technology. But are they investing in the right areas? Affordable, flexible innovation that will provide restaurants with the ability to rollout engagement applications quickly and securely will be key.
In this web seminar, HT’s editor and study author will provide added analysis and insight to the 2017 Study highlighting restaurant and consumer research. Attendees will then listen in to a moderated panel discussion between study author, Prof. Daniel Connolly, Scott Scherer, CIO of Jersey Mike’s Franchise Systems and Anita Pandey, vice president of marketing, Cybera.
What You’ll Learn:
Customer experience management (CXM) technology installation rates and plans
How restaurant CXM technology stacks up to customers’ expectations
What catering to the constantly connected, digital guest will require of restaurant networks
How the stakes have been raised on vendors and how to partner with technology suppliers to meet goals