SMS (Short Message Service)

The 5 million total orders fulfilled through the OrderAI technology have accounted for approximately $140 million in sales for Jet’s 340 stores.

New Consumer Trends survey also finds younger consumers prefer SMS from brands over email, and show significant enthusiasm for using Mobile Wallet on their smartphones

As properties navigate a busy live event season, technology can help brands understand the forces that are driving successful bookings, unlock clues to customers’ preferences, identify ways to improve their offerings and stand out among the competition.

Brands utilizing CCPaaS can provide rich commerce experiences for consumers in any mobile messaging channel.

Max Spangler, Director of Technology at Charlestowne Hotels shares how his brand leverages technology to elevate the guest stay, build loyalty and create a personalized guest experience.

SMS will increase the reach of Its customer survey capabilities and drive more actionable feedback insights for their partners.

KBP Brands turned to Vibes to boost consumer engagement, increase in-store traffic and grow loyalty at its KFC restaurants through the delivery of timely, personalized messages.

To uncover these insights, Square surveyed consumers and business owners across the U.S. on their behaviors and sentiments, both now and in the future.

Magic Link is a short web URL uniquely generated for every booking to handle self-check-in, room upgrade requests, upsell offers, payments, and more.

The QSR has teamed up with Grammy-nominated rapper Jack Harlow on this special promo that includes his namesake meal, branded merch and exclusive content.

HT caught up with Zach Goldstein, Founder and CEO of Thanx, to talk about loyalty and where the industry is headed.