A Scalable Cloud POS Platform Built to Power Restaurant Growth

3/15/2025

Company: Oracle

Product Name: Oracle Simphony POS

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Oracle Simphony POS is a cloud-based point-of-sale platform designed to help restaurant operators streamline operations, grow revenue, and expand into new channels. Oracle recognizesthat flexibility is essential in restaurant operations and that every brand has unique requirements. To support this, Simphony POS leverages an open API framework and 200+ integration partners, giving operators the freedom to tailor the platform to their needs.

To optimize sales channels, boost customer acquisition, and build loyalty, Simphony POS makes it easy to connect with guests. With omnichannel support, guests can place orders through your website, mobile app or third-party platforms. The fully integrated CrowdTwist loyalty program enables a more personal and authentic approach, going beyond points and promos.

Simphony POS also facilitates operational excellence. Operators can create routing rules based on order type and update menus and pricing across all locations within a single instance.Simphony’s intuitive UX makes ordering conversational and efficient. Servers can select multiple items, confirm preferences, and receive upsell prompts to increase check size.

Simphony’s business integrations are built to support restaurants at scale, featuring robust reporting tools for daily decision-making. Built-in analytics give front- and back-of-house visibility into key performance metrics, while advanced forecasting and employee data streamline shift management, reduce overhead and avoid scheduling conflicts. Oracle’sBusiness Intelligence API enables operators to consolidate data from multiple sources and visualize results using Oracle Analytics Cloud or any preferred BI tool.

The platform’s open architecture also makes Simphony POS an AI-ready platform, enabling next-gen capabilities like personalized, data-driven recommendations to build stronger guest connections. Oracle Payments Cloud Service complements the system with a transparent, cloud-first payment platform built specifically for restaurants.

Whether you operate a local coffee shop or global restaurant chain, Oracle Simphony POS provides the flexibility and support to meet your evolving business needs.

“Our master franchisees chose Oracle because of the simplicity, the finesse, and the practicality… it provides us results upon results in each and every market” —Arnaud Reilhac, Vice President of International, Quiznos

“We chose Oracle Simphony POS because they're regarded as best in class in the industry. They've been around a long time. They know what they're doing, so they're not going anywhere anytime soon, and they have robust out-of-the-box and independent customization capabilities. Oracle is truly someone I consider a partner versus just a vendor.” —Patrick Gallagher, Director of Restaurant Systems, Torchy’s Tacos

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“The primary value of having Oracle as a technology partner is the breadth across different industries that it has that you can see are influencing and impacting the solutions that are available in the restaurant industry.” —Susan Lucas, CIO, Cooper’s Hawk

At-a-Glance Information:

Technology Type: Cloud-Based Point-of-Sale

5 most innovative features:

1) Open API framework built for scalability and growth

2) Intuitive UX with conversational ordering

3) Built-in Inventory and Analytics Tools

4) Streamlined Menu Management

5) Fully integrated CrowdTwist loyalty program with behavior driven rewards

Existing Customers Include:

• Quiznos

• Outback Steakhouse

• BurgerFi

• Cooper’s Hawk

• Fire & Vine

• Torchy’s Tacos

• Waffle House

• Pizzeria Uno

• Wagamama

Learn more at https://www.oracle.com/food-beverage/