SACO, ASSA ABLOY and KeezApp Collaborate to Implement Advanced Mobile Access Functionality
ASSA ABLOY Global Solutions, provider of advanced security technologies for the hospitality industry, announced the successful implementation of its Mobile Access solution by SACO - The Serviced Apartment Company via integration with KeezApp, a provider of guest-facing mobile app solutions. A UK-based organization overseeing more than 80,000 apartments in 35 countries, SACO sought out a security access solution that while able to enhance overall property security, could also enhance the guest experience and offer a simplified method of checking in and out.
The Visionline access management platform, Mobile Access by ASSA ABLOY Global Solutions and KeezApp work together at SACO properties to provide arriving guests with the ability to self-check in or self-check out in addition to using their own smart devices as a digital guestroom key. This convenience-enhancing functionality also extends to the ability for guests to use personal devices as keys to access a building's front door, elevator or gym. By using the same Keezapp platform, guests further gain access to additional convenience-enhancing services that include instant WiFi connectivity, digital room service menus, live chat with reception personnel and the ability to review their bill.
While enhancing guest satisfaction and convenience due to its more personalized and faster service, mobile access technology also provides SACO with the ability to ease the strain on labor resources by reducing the number of guests that need assistance with either checking in or out. With physical keys now not a requirement for every guest, SACO is further able to reduce costs associated with keycard production.
"As a company that values providing our guests with flexibility and choice, Mobile Access serves to enhance the satisfaction of those that seek out instant service and a more personalized experience," says Indira Cassama, Apartment Manager at SACO Cannon Street. "Its ability to provide advanced encryption technology further ensures that guests can obtain full peace of mind while staying at one of our properties."
Developed using ASSA ABLOY's Seos technology, Mobile Access by ASSA ABLOY Global Solutions safeguards against the threat of data theft and unauthorized access by encrypting digital key and room number information, which is then transmitted to guest devices using a secure communications channel. Once received by a guest's device, the data is then stored inside a digital vault within the property's app, and is again transmitted via a secure channel when a guest places their device within proximity to the appropriate guestroom lock. Guests staying at a SACO property can also benefit from Keezapp's digital passport feature that prevents fraud by allowing staff to verify a guest's identification in seconds.
Solutions such as Mobile Access by ASSA ABLOY Global Solutions and Keezapp further work to increase the likelihood of guests download a property's mobile app by offering the instant value of enhanced convenience. Once present on a guest's device, companies such as SACO are able to leverage an enhanced method of communication by using the app as a means to provide guests with up-to-date information on the latest services and promotions.