The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
Tom Peck, MGM Mirage's chief information officer and senior vice president, will present the opening keynote address, "Shaping the Guest Experience," to attendees at the Hotel Technology Forum on April 23 in Las Vegas.
Ten seconds doesn't sound like a long time, until you multiply it by the number of cars visiting your drivethru at lunchtime. Then, ten seconds can mean higher revenue, more accurate orders and more satisfied customers.
According to "De-Mystifying Distribution" a study produced by HSMAI (Hospitality Sales and Marketing Association International), hotel companies need to develop a comprehensive strategy for online distribution, and quick.
Metromedia Restaurant Group is current rolling out a new virtual private network (VPN) to its 315 company-owned Bennigan's, Steak and Ale, and Ponderosa Steakhouse restaurants, replacing the dial-up system currently in use.