Reservations

Securing brand loyalty is a constant challenge for hoteliers and travel service providers. Leverage these 10 website best practices to maximize online reservations and strengthen customer retention.

Geneva-based Global Hotel Alliance aims to better personalize a guest's stay by leveraging Micros' Opera Customer Information System across its global locations.

Hotel and conference center operator leverages group reservations technology to divert bookings online, resulting in a significant reduction in call-center costs and the ability to provide guests with extensive and more personalized event information.

Best Western will use the SaaS-based suite to help assure rate parity compliance among all of the corporation's more than 4,000 independently owned and operated hotels.

Increased website visits, search engine optimization, e-mail campaigns, social media and Web ads generated $100,000 in online revenue in 2010 for The Allison Inn and the Inn at ONU.

For the 20-unit JOEY Restaurant Group, success is an orchestrated event that encompasses kitchen efficiency, mobile hostess solutions and flexible guest reservation options. Derek Boyd, director of IT, reveals how these solutions and more are helping to boost efficiency and guest satisfaction.

What are the three most important features when purchasing or upgrading your PMS? Dennis Morris, director of revenue development for Meyer Jabara Hotels, points to integrated revenue management, the ability to connect to online sales channels, and a guest centric focus.

The London-based corporate booking agency expects to double that growth in 2011 by leveraging Pegasus Solutions' global distribution technology.