Research & Reports

Get an in-depth look at how restaurant and hotel brands are “Rewriting the Rules.”

Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want.

Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech. Insights include: Top payment methods currently accepted; key challenges to payment processing; rranking the importance of cloud-based solutions; and top methods for staying up-to-date on innovative solutions.

With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized. 

Hospitality Technology revealed the 25th annual Restaurant Technology Study at MURTEC 2023. These industry insiders discuss key takeaways that restaurant executives should know.

After three years of accelerated tech innovation, our 25th annual Restaurant Technology Study demonstrates that restaurants are going “all in” on tech — deploying solutions from the kitchen to the front of house, off-prem, and beyond.

This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.

Hospitality Technology's 2023 POS Software Trends Report: Leveraging Data & Analytics shares restaurant operators' plans for POS purchases, business drivers impacting investments, top features and functionalities, and priorities for leveraging data.