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Research & Reports

2017 Customer Engagement Technology Study: Targeting Experience

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

POS: The Experience Enabler. Sponsored.

Innovative hotel companies focus on digital engagement to appeal to mobile, hyper-connected guests.

Infographic reveals how restaurants must keep up with online ordering habits and demands

From pre- to post-stay, how hotels can benefit from enabling seamless experiences. Sponsored.

Seven solutions to help restaurants and hotels enable payment innovation readiness.

HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently.  Sponsored.

Technology spending and allocations reset as hoteliers put laser focus on driving direct reservations through customer analytics. Sponsored.

With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.

Mobility and connectivity drive guest experience from pre- to post-stay.

HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.

The 5th annual Customer Engagement Technology Study takes a look at experience through the lens of the consumer. Sponsored.

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