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Research & Reports

2017 Customer Engagement Technology Study: Targeting Experience

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

Embrace the power of data and analytics to gain insight into business to grow and be more innovative. Sponsored.

Infographic reveals how restaurants must keep up with online ordering habits and demands

POS: The Experience Enabler. Sponsored.

From pre- to post-stay, how hotels can benefit from enabling seamless experiences. Sponsored.

Seven solutions to help restaurants and hotels enable payment innovation readiness.

HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently.  Sponsored.

Technology spending and allocations reset as hoteliers put laser focus on driving direct reservations through customer analytics. Sponsored.

With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.

Guestrooms of the future must cater to the needs of the constantly connected traveler.

How mobility, data and connectivity will ultra-personalize the next-gen hotel experience.

Mobility and connectivity drive guest experience from pre- to post-stay.

Operators and consumers agree on important technology, but how do restaurants stack up when it comes to implementing solutions? Sponsored.

HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.

The 5th annual Customer Engagement Technology Study takes a look at experience through the lens of the consumer. Sponsored.

With restaurant tech spending on the rise, annual study shows how innovative firms do things differently.  Sponsored.

HT's annual Lodging Technology Study tracks budgets, business objectives, and investment allocation trends in hotel IT.

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