Quick Service Restaurant (QSR)

Toyota Park installs the MICROS 9700 HMS Integrated POS Solution to streamline operations and elevate the fan experience.

The point-of-sale is perpetually evolving in order to keep up with customers' increasing demands for speed, efficiency and top-notch service. Covering tableside applications, cloud-based solutions, iPad software, online ordering and more, this annual supplement showcases the latest software and hardware solutions that will revolutionize the point-of-sale.

Mobile apps, wage monitoring and business intelligence tools are changing the way operators manage workforces. From employee portals and performance tracking to mobile timecards and productivity analysis, today's systems are providing more options for operators to manage labor at a much deeper level.

As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.

The hospitality industry as a whole should embrace the benefits of cloud technologies as services ranging from human resources to business intelligence all have cloud-based options.

The next wave in customer engagement is social customer relations management. As more formal tools emerge to build brand awareness and identify influential customers, many leading companies are taking a more proactive approach to utilize social media by customizing offers based on activity in order to increase loyalty and sales.

Knowledge is power, but only if you use it. The challenge facing the hospitality industry goes beyond merely connecting with guests on social channels, but how to turn information from those connections into actionable CRM data.

Granbury Restaurant Solutions releases software with better portability and built-in Mercury processing.