Quick Service Restaurant (QSR)

Both restaurant and hotel operators are calling for integrated technology to bridge the gap between service and overall experience. As multi-channel guest engagement becomes a top priority, both operators and tech vendors must focus on collaboration.

Timing and quality is of the utmost importance for the Pickle Barrel Restaurant. With an extensive menu, food prep takes up to five different lines in the kitchen. The implementation of QSR's ConnectSmart has yielded huge dividends by streamlining operations from the hostess station to servers to the kitchen. The technology also enables the Pickle Barrel to update its online reservation solution and gather extensive data in order to know its diners better and create meaningful offers for guests.