If they aren’t already, hotel owners will want to onboard technology and compliance upgrades in back-office systems, especially regarding the broad range and pace of change of hospitality taxes and fees.
More than 50 restaurants in the Greater Atlanta market feature a dedicated off-premise service line to support growing digital business driven by online orders and an increase in catering demand. The brand also installed new a new POS system to make checkout faster and more secure.
The hotel group was previously using an on-premise solution for its accounts in the Middle East and wanted to migrate to a SaaS model on the public cloud to provide greater resilience, help standardize its systems, and improve overall efficiency, oversight and security.
The 85,000 square foot Innovation Lab is a private warehouse where hospitality companies can work with engineers, project managers and certified technicians to develop and test a broad range of technologies before deployment.
Led by former Holiday Inns, Inc. CEO Ken Hamlet, Olive Tree Hotels & Resorts will focus on dramatically improving customer service with white-glove training and enhancing operations through the introduction of intuitive technology.